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WorksheetsBusiness Management
Total questions: 100
Worksheet time: 50mins
Johann works for an organization that is broken into traditional departments, each with its own set of responsibilities and activities. What organizational structure does Johann’s company use?
Functional
Divisional
Specialty
Matrix
Jeffrey has worked as a logistics professional for several decades. After retiring, the company he left is struggling to find a suitable replacement that possesses Jeffrey’s experience and expertise. The issue this company is facing relates to
the loss of institutional knowledge.
global conflicts causing supply chain disruptions.
the challenges of reverse logistics.
increased use of automation.
A company creates a purchase agreement with its supplier that outlines the specific terms and conditions, as well as the payment and delivery terms. However, this agreement does not specify the goods and services the company is purchasing. This describes what type of purchase order?
Standard
Contract
Planned
Blanket
Which of the following is an impact that planning can have on a project:
It increases transparency.
It makes it easier to cut corners.
It increases disorganization.
It keeps stakeholders detached.
Which of the following statements about ethical behavior is true:
It prevents all temptations to act unethically.
It includes actions that are consistent only with society's values.
It takes education, training, and practice to be effective.
It leads people and organizations to negative consequences.
The DMAIC project methodology of Six Sigma involves five steps, including measure, analyze, improve, and control. What does the “D” stand for?
Debut
Define
Delegate
Document
What should you do when writing a research report?
Avoid using visuals
Consider societal trends while writing
Have a clear research objective
Discuss every discovery from research
A well-structured business
does not include lateral relations.
can retain high-quality employees.
does not need a division of labor.
likely uses a matrix structure.
How can an organization promote knowledge management?
By limiting meetings and casual conversations
By rewarding individual achievement
By providing a company intranet
By offering company benefits and perks
Online buying, also known as e-commerce, has drastically changed the logistics strategies of supply chain management.
integration
e-commerce
artificial intelligence
automation
Yorkshire Inc. buys several products in bulk from a manufacturer to then sell to retailers. In this example, Yorkshire Inc. is a
wholesaler.
producer.
marketer.
manufacturer.
Which of the following supply chain models is popular in markets where there is intense competition:
Custom-configured
Efficient
Flexible
Continuous flow
Anika is using the Plan-Do-Check-Act (PDCA) cycle to solve a problem at her company. In what stage should Anika identify the problem and determine success criteria?
Plan
Do
Act
Check
Which of the following is an external ethical issue that ethical risk management seeks to address:
Fairness among employees
Safety in the workplace
Misuse of resources
Regulation compliance
Which of the following tools would be most helpful when managing a project schedule?
Code of conduct
Statement of work
Budget
Gantt chart
Cameron feels strongly about the quality of both the products his company produces and the organization’s internal processes, systems, culture, and overall mindset. He attempts to apply an ethical lens to everything the company does. This best describes what ethical quality management characteristic?
A top-down approach
A comprehensive approach
Embraced by the entire organization
Compliant with laws and regulations
Which of the following is true regarding a product:
Individuals and businesses prefer tangible products.
The same product might have very different utility levels.
Individuals and businesses prefer intangible products.
The same product will always have the same utility level.
When handling client information, Madison makes sure to keep the information secure. Madison is practicing proper _________ management.
mid-level
marketing
customer data
supply chain
When a company protects copyrighted material, patents, or proprietary information, it is protecting its
business inventory.
promotional content.
intellectual property.
artificial intelligence.
Which of the following is a benefit of automated accounting technology:
Improved customer engagement
More tedious data entry
Reduced manual input errors
Increased sales commissions
Which of the following is typically the first step of the litigation process:
One or more parties appeal
Initial motions are filed
Defendant files an answer
Plaintiff files a complaint
Annalise uses a work breakdown structure to divide her project into
scrum items.
budget components.
stakeholders.
deliverables.
Mediation is different from arbitration in that in mediation, the parties
either win or lose.
partake in a formal process.
testify under oath.
control the outcome.
Sylvia is in charge of the spring musical and asks the drama teacher whether there are old costumes in storage that could be borrowed for the play. Sylvia’s drama teacher is an example of a(n) __________ resource.
financial
external
intangible
internal
A manufacturer always keeps excess products on hand in case of emergencies. These products are an example of
finished goods.
raw materials.
buffer inventory.
work-in-process inventory.
Which of the following is a way in which money flows into a business:
Owner's equity
Cost of goods
Taxes
Sale of assets
Bryson is responsible for helping his company properly hire and utilize its employees. Which type of business management and administration career does Bryson have?
Operations management
Business analytics
Human resources management
Office management
According to Geert Hofstede’s dimensions of national cultures, a society in which people live freely and prioritize having fun is one with high levels of
power distance.
restraint.
uncertainty avoidance.
indulgence.
Companies should establish strong __________ to improve the security of their accounts, archives, and data.
management
investments
passwords
customer relations
Ophelia works for a large company with four divisions: Northeast, South, Midwest, and West. What organizational structure is Ophelia’s company most likely to use?
Functional
Matrix
Specialty
Divisional
Which of the following statements best characterizes business process thinking:
It helps employees see the full picture of an organization.
It reduces the need for interdepartmental communication.
It relies on the use of automated technology.
It is used predominantly as a quality management framework.
Which of the following is most likely to automate risk management practices:
Risk management personnel
Trends
Laws and regulations
Technology
Copyright protection generally lasts __________ years after the death of the author.
25
200
70
10
Which of the following falls under the focus of working capital management:
Handling accounts payable
Paying shareholders
Financing investments
Demand forecasting
A country’s government changes its policies to enact a trade barrier, impacting companies who do business there. This is an example of __________ risk.
currency
political
internal
technological
Jamie arrives at the venue to give his presentation. However, right before he is set to present, he realizes the projector won’t connect to his laptop—he no longer has his slides that accompany his speech. What presentation step has Jamie forgotten?
Speak in a simple, clear manner
Familiarize yourself with the venue
Don’t ignore your audience
Show up on time to the venue
Successfully executing and controlling a project requires consistent
procrastination.
negotiation.
delegation.
communication.
Companies can protect their customers by restricting the dissemination of PII, also known as
personally identifiable information.
partial individual inputs.
patronage-implementation idea.
patented intelligence integration.
The change management process can involve different types and levels of change. Large, often dramatic changes—such as deciding to expand the business internationally—are often called _________ changes.
adaptive
personnel
creative
transformational
Raphael needs insurance that will cover any additional expenses if he is temporarily displaced from his home while it is being repaired or rebuilt. Raphael needs _________ coverage.
personal property
loss of use
dwelling
personal liability
Jared wants to commit to managing his time better. He started by setting his goals and identifying his objectives before making monthly, weekly, and daily to-do lists. According to the time-management process, what is Jared’s next step?
Prioritize daily activities
Put his plan into action
Keep a time log
Schedule daily activities
Which of the following is the first stage of the knowledge management process:
Deliver
Prioritize
Audit
Optimize
Which of the following statements about settling a case is true?
It requires only one party to agree to settle.
It ends a dispute before the end of a trial.
It requires lawyers and courtroom procedure.
It is typically more expensive than going to trial.
Most research reports include a brief overview that highlights all the important aspects of the research in a concise manner. This best describes what element of a research report?
Findings
Conclusion
Abstract
Introduction
Which of the following is a way in which technology facilitates knowledge management?
It ensures knowledge is retained.
It complicates the storage of knowledge.
It makes knowledge easier to record.
It makes knowledge harder to access.
For information to qualify as a trade secret, the information
cannot be sold or licensed.
doesn't need to be protected by a confidentiality agreement.
must be commercially valuable.
can be known by a large group of people.
A business is implementing a new company-wide computer system, and Sandra has been tasked with training the staff for the transition. According to the steps in the process of leading change, what should Sandra do first?
Communicate the change to everyone involved.
Show why the change is necessary.
Ask others to join in leading the change.
Immediately put the change into action.
The ultimate goal of supply chains is to
gather raw materials.
achieve customer satisfaction.
be flexible.
span as many countries as possible.
When team members work together to generate ideas to accomplish a shared goal that goes beyond the ability of any one person to achieve, what occurs?
Concurrence
Cooperation
Collaboration
Clarification
Which of the following is a way in which a company can improve its cybersecurity?
Avoid implementing multifactor authentication
Encourage the use of basic and simple passwords
Train employees to recognize threats
Allow employees access to all company information
Which of the following is a data change best practice:
Store data in multiple locations
Avoid regular audits of datasets
Properly train employees on the data change
Don’t waste time making history logs of data
Logic removes __________ from the decision-making process.
personal involvement or emotion
input and advice from others
the possibility of making a mistake
the need for maximum input
Which of the following are examples of digital assets:
Social media accounts and photos
Websites and printers
Hardware and email lists
Desktop computers and videos
To maintain a professional social media presence, businesses must develop a
cyberlaw.
knowledge gap.
content strategy.
labor contract
The RTKT company’s cash flow statement for the fiscal year has a cash flow from operations of $100 million and capital expenditures of $75 million. What is the company’s free cash flow?
$25 million
$100 million
$175 million
$125 million
Zae is happy with the laptop he purchased because it meets his needs. Zae is demonstrating customer
feedback.
appreciation.
satisfaction.
loyalty.
On Charlie's last day with his company, his boss wants to meet with him to gain feedback and capture his knowledge about the company's database. This is an example of what type of interview?
Expert
Personal
Phone
Exit
Kelsey is collaborating with her team to develop a new work-from-home policy in the hopes it will attract more job applicants. To best implement this new policy, Kelsey should work through the steps of a __________ management plan.
change
crisis
customer relationship
channel
Identifying and resolving issues that arise during a project is most likely to occur during what stage of project management?
Planning
Monitoring and controlling
Closing
Initiation
What responsibilities does managing a project team involve?
Identifying risks and mediating conflict
Mediating conflict and providing feedback
Providing feedback and documenting progress
Documenting progress and identifying risks
Which of the following events would be most likely to inspire business process changes?
Company downsizing
A routine safety inspection
Firing an employee
Meeting with a new client
An advantage that internal data have over external data is that internal data are always more __________ than external data.
accessible
comprehensive
impartial
accurate
Unlike other managerial functions, staffing is a(n) __________ activity—it's happening across the business, all the time.
risky
emotional
technological
continuous
When customers don’t buy a business's product, the business should
raise the product's price.
replace the product.
sue the customers.
hire new employees.
Which of the following is an example of quantitative data:
Diaries and logs
Feedback forms
Focus groups
Sales numbers
Which of the following techniques is crucial to maintaining supplier relationships:
Avoid automated technologies.
Provide consistent communication.
Overpromise your suppliers
Be reactive, not proactive.
As a manager, April makes sure to recognize the efforts of each employee on her team so they keep up the good work. This is an example of
planning.
instructing.
delegating.
motivating.
Machine learning and artificial intelligence (AI) have greatly contributed to the increased use of __________ in supply chains.
automation
raw materials
manual labor
tariffs
Which of the following statements best represents tacit knowledge:
It can be readily captured in a document.
It can be stored in a database.
It can be easily communicated to others.
It can be gained through an experience.
Which of the following is most likely to help you implement effective risk management:
Membership in a professional organization
An advertising campaign
A long-term career plan
Up-to-date knowledge of laws and regulations
Which of the following best describes a plaintiff in the litigation process?
The party that answers a complaint and defends themselves
The party that makes a formal legal complaint
The person who presides over the court proceeding
The body of people sworn to give a verdict based on evidence
Failure to follow the chain of command
allows you to do your work in peace.
creates unnecessary complications for everyone.
may lead to you receiving a promotion.
reflects positively on you as an employee.
Foreign exchange risk is also called __________ risk.
human
environmental
currency
social
Which of the following statements about ambiguity is true:
Ambiguity has nothing to do with risk.
It's possible to avoid ambiguity in today's world.
Ambiguity refers to certainty and clarity.
Tolerating ambiguity means being OK with uncertainty.
Which of the following helps project teams document knowledge gained from experience:
A risk checklist
Lessons-learned document
Communities of practice
SWOT analysis
Which of the following is a planning activity:
Determining tasks
Interviewing applicants
Instructing employees
Establishing goals
A salesperson should always get to know their customers and make them feel valued. In other words, a salesperson should _________ with customers.
buy products
see eye-to-eye
go to special events
build rapport
Which of the following steps in the change management process should happen first?
Prepare the organization for change
Review progress and analyze results
Develop a plan for change
Implement the changes
Cool Clay Creations is trying to determine whether the company owns its knowledge and practices. This company is dealing with issues related to
organizational culture.
intentionality.
intellectual property.
trust.
As a manager, Alicia sets rules for how employees are supposed to clock in and out of a shift. She’s hoping this ________ control will help prevent any issues with time-tracking from occurring.
feedforward
concurrent
vertical
feedback
If a business is looking to analyze both internal and external factors at play in its organization, it would conduct a ________ analysis.
MoSCoW
MOST
PESTLE
SWOT
Before planning and engaging in vendor negotiations, procurement specialists should
finalize the vendor contract.
draft a confidentiality agreement.
pursue opportunities elsewhere.
identify negotiation objectives.
Which of the following is a goal of federal fair-trade laws:
Determining if a product poses a danger to the public
Ensuring businesses have implied product warranties
Banning products deemed dangerous to the public
Promoting competition in the marketplace
Cameron is starting a new business and needs to determine the company’s workflows and procedures. Which of the following would be most helpful for Cameron:
SWOT analysis
A 457 plan
Automation
Business process design
Which of the following statements about project management software is true?
It is used to track assignments.
It does not track hours worked.
It is challenging for remote employees to use.
It improves communication but slows production.
When a manufacturer acquires firms at the distribution end of its supply chain, it is performing __________ integration.
negative
forward
lateral
backward
positive
Which of the following quality management frameworks emphasizes customer satisfaction and is based on the idea that all employees are responsible for ensuring quality:
Lean Management
Six Sigma
Herzberg's Two-Factor Theory
Total Quality Management
Tyreek’s recent data change request was approved by his company’s administration. As a result, what should Tyreek be sure to do?
Update data in all locations for consistency
Keep the information to himself
Print a copy of the new data
Delete all files with old data
A company is reviewing the knowledge it already possesses to identify where gaps exist. This describes which stage of the knowledge management process?
Deliver
Audit
Capture
Optimize
Delia is a third-party logistics professional who has been contracted to revamp the product return system for a local distributor. To achieve this, Delia should develop a(n) __________ plan for the distributor.
reverse logistics
data mining
order fulfillment
market segmentation
Business processes help organizations by introducing
advertising.
people knowledge.
sales quotas.
standardization.
What is the final step of writing a recommendation report?
Summarizing findings
Selecting a format
Describing the situation
Conducting research
Jaylynn decides to organize her information from oldest to newest. The method of organization Jaylynn has chosen is
chronological order.
comparison and contrast.
deductive organization.
order of importance.
Which of the following tools might be used by a business to store information about people, products, or transactions:
Stock screener
Database
Consensus scale
Social media
Being open to new ideas means being
adaptable.
wrong.
stubborn.
comfortable.
In the business world, quality often refers to excellence, value, and
conformance.
quantity.
technology.
empathy.
Which of the following is an example of a limited decision:
Purchasing a car
Taking a shower
Buying a backpack
Ordering lunch
Artem wants to know when his new project has been successful, so he establishes a goal that is easy to track. Which of the following best describes Artem's goal:
Measurable
Professional
Relevant
Sympathetic
Rachel is working with her team to develop the company's annual report. The report itself was designed on time, but delays in the approval process caused the project to fall behind schedule. To make sure the annual report is ready for the company's annual conference next week, Rachel pays a rush fee to the printer—essentially, increasing her project budget to meet a deadline. What is this an example of?
Demonstrating honesty
Prioritizing cost-effectiveness
Crashing a project
Delegating responsibilities
Knowledge cannot be acquired without
empathy.
experience.
learning.
compensation.
