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WorksheetsBT IA1 Review
Total questions: 10
Worksheet time: 12mins
Which type of communication cannot be translated?
Oral
Indirect
Nonverbal
Written
In a business context, which form of communication is the most effective tool most of the time?
Oral communication
Nonverbal communication
Indirect communication
Written communication
What is a good example of an appropriate place to hold a mediation?
In one of the employee's houses
In a company's meeting room
In a public space off company grounds, like a restaurant
In a public space on company grounds, like the office floor
What is important to keep in mind when delegating work?
Delegating should always be a last-ditch resort.
The more complex the project, the more complex delegating becomes.
Nearly anyone can be delegated to almost any project.
Delegation costs more time than it saves.
When providing directions to employees, which of Fayol's Five Functions of Management is represented?
Planning
Commanding
Coordinating
Controlling
What's a good way to avoid a phishing scheme?
Scan your computer often for viruses.
Never open email attachments.
Contact the sender through an outside communication channel.
Reply to the email asking for more information.
Mail merging isn't really an email feature; it's a word processing function.
True
False
Which type of mail is illegal if it doesn't include an "unsubscribe" button?
Spam
Junk
Order confirmation
Support
What does SMTP stand for?
Simple Mail Transfer Protocol
System Mail Transfer Protocol
Secure Message Transfer Protocol
What is the first step in improving both personal and interpersonal skills?
Get a job
Reflect on one's current skills
Practice interpersonal communication
Study books or articles.
