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WorksheetsTip of the Week Sep 2023
Total questions: 10
Worksheet time: 3mins
Which of the following scenarios could cause a financial cost? (Select all that apply)
a) Submitting an E-req at 12:00 noon
b) Submitting a transfer out in cash PR after 4 p.m.
c) Modifying a PAC at 5 p.m. on day prior the run date
d) Modifying AWD at 3:00 p.m. of the run date
When can we reach out to IQ?
a) Escalations
b) Complaints
c) Complex calculations
e) Statement mailing exceptions
f) All of the above
When can we contact dealer relations? (Select all that apply)
a) For Fundserv related inquiries
b) To transfer a call from dealer
c) To request for advisor’s email on record to be updated.
d) All the above
Upon receiving feedback from an advisor in response to a RESO call out, which of the following steps should be taken. (Select all that apply)
a) Relay the feedback to the RESO agent via teams.
b) Memo the account and submit a bump up request
c) Annotate the Doc related to the reso call out.
d) E-mail a supervisor with the feedback.
e) Transfer caller to the reso agent that made the call out
In which of the following scenarios should we NOT memo an account?
a) Upon creation of a password by a POA
b) Upon advisor’s verbal request to cancel a manual trade
c) When handling a client-initiated redemption over $5k that came directly to FSR’s attention
d) Upon receiving notice of identity theft by client or advisor
Which one of the following is NOT TRUE about 50% Federal unlocking?
a) For a federal LIRA 50% unlocking can only be done once
b) Cash can only be withdrawn from either an RRSP or RRIF
c) LOI to backdate an unlocking request from a RIF can be accepted after 60 days have passed since initial transfer
d) Annuitants have an option to delay receiving MAP after unlocking
Which of the following information can we verbally provide to the advisor on file?
a) Client’s SIN
b) Client’s DOB
c) Beneficiary’s SIN
d) Assigned wholesaler
e) Date account was set up
On spousal accounts, which of the following cannot be done after contributor passes through full security check?
a) Pac modifications
b) Providing contribution amounts
c) Update contributor’s address
d) Email a T4RSP to contributor
For third party inquiries on certificates, what security questions do we ask? Select all that apply.
a) Receiving institution’s name
b) Client’s DOB
c) Client’s last four digits of SIN
d) Funds in the account
Peter is an 18-year-old British Colombia resident and an in trust for beneficiary to an open account. What requests can we assist him with?
a) Name of the trustee
b) Market value in the account
c) Address update
d) His address on file
