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WorksheetsChapter 2 - Management Learning Past to Present
Total questions: 11
Worksheet time: 6mins
The assumption that people are complex with widely varying needs is most associated with the ____________ management approaches.
classical
neoclassical
behavioral
modern
The father of scientific management is ____________ .
Weber
Taylor
Mintzberg
Katz
When the registrar of a university deals with students by an identification number rather than a name, which characteristic of bureaucracy is being displayed and what is its intended benefit?
division of labor, competency
merit-based careers, productivity
rules and procedures, efficiency
impersonality, fairness
If an organization was performing poorly and Henri Fayol was called in as a consultant, what would he most likely suggest to improve things?
Teach managers to better plan and control.
Teach workers more efficient job methods.
Promote to management only the most competent workers.
Find ways to increase corporate social responsibility.
One example of how scientific management principles are applied in organizations today would be:
conducting studies to increase efficiencies in job performance.
finding alternatives to a bureaucratic structure.
training managers to better understand worker attitudes.
focusing managers on teamwork rather than individual jobs.
The Hawthorne studies raised awareness of how __________ can be important infl uences on productivity.
structures
human factors
physical work conditions
pay and rewards
Advice to study a job, carefully train workers to do that job, and link financial incentives to job performance would most likely come from ____________.
scientific management
contingency management
Henri Fayol
Abraham Maslow
The highest level in Maslow’s hierarchy includes ____________ needs.
safety
esteem
self-actualization
physiological
When people perform in a situation as they are expected to, this is sometimes called the ____________Effect
Hawthorne
systems
contingency
open-systems
Resource acquisition and customer satisfaction are important when an organization is viewed as a(n) ____________.
bureaucracy
closed system
open system
pyramid
When managers try to avoid hearsay and make decisions based on solid facts and information, this is known as ____________.
continuous improvement
evidence-based management
TQM
Theory X management
