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WorksheetsElectronic Communication & Scheduling
Total questions: 20
Worksheet time: 10mins
What is one disadvantage of using e-mail as a communication medium?
It is viewed as informal
It is expensive to send messages
It is difficult to read
It requires fancy formatting
When writing professional e-mails, it is important to:
Use slang and emojis
Organize the e-mail with the least important information first
Use multiple punctuation marks
Use professional language
Why should you avoid using fancy formatting and fonts in professional e-mails?
Recipients may not have compatible e-mail systems
It makes the e-mails hard to read
It reflects poorly on the sender
It is time-consuming
What should you do before sharing an e-mail containing sensitive information?
Check for spelling and grammar errors
Ask for permission from the recipient
Use all capital letters
Include humor in the e-mail
Why is it important to be polite in professional e-mails?
Written words speak stronger than verbal communication
It shows respect to the recipients
It makes the e-mails more interesting
It helps in organizing the e-mails
Why should you not assume the audience will understand humor in an e-mail?
Personality and tone are hard to understand in written form
Humor can be misinterpreted as seriousness
E-mails should always be serious
Humor is not appropriate in professional communication
Which of the following is an example of a paid e-mail service?
Yahoo mail
Gmail
Runbox
Hotmail
Which of the following is NOT one of the differences between free and paid e-mail services?
Speed
Storage size
Privacy
Advertising
Which of the following e-mail protocols is usually used in free e-mail accounts?
IMAP
POP3
ICloud
Exchange
Which of the following should be avoided when writing an e-mail?
Keeping the e-mail brief
Including a courteous greeting and closing
Typing in all caps
Conducting a spell check to eliminate errors
Which of the following types of electronic communication systems requires the use of a web browser?
Web chat
Text messaging
Collaborative software
Which of the following is correct about text messaging?
It typically requires using a desktop computer
It only allows alphanumeric text
It is usually sent via cable network
It involves composing and sending electronic messages
Which of the following types of electronic communication systems is also called groupware?
Collaborative software
Social networking
Web chat
Text messaging
Where is the New Appointment button located on the Home tab?
In the New group
In the Arrange group
In the Share group
In the Go To group
Which of the following functions allows users to share their availability with others in order to facilitate scheduling amongst several individuals?
Schedule sharing
Availability sharing
Conflict facilitator
Appointment reminder
Which of the following functions shows a list of appointments and attendees for the appointments?
Appointment attachment
Appointment reminder
Appointment calendar
Appointment facilitator
Which of the following is an example of a professional e-mail address?
funnyguy123@gmail.com
john.doe@example.com
ilovecats@yahoo.com
coolguy@hotmail.com
What is the purpose of a subject line in an e-mail?
To include a greeting
To indicate the urgency of the message
To attach files
To provide contact information
Which of the following is NOT a good practice when composing an e-mail?
Using clear and concise language
Proofreading for errors
Using a professional tone
Using excessive capitalization
What is the purpose of the CC field in an e-mail?
To indicate the urgency of the message
To include a personal message
To provide contact information
To send a copy of the message to additional recipients
