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WorksheetsTroubleshooting and Computer Maintenance Quiz
Total questions: 10
Worksheet time: 8mins
Why is it important to document computer issues when troubleshooting?
To keep track of which hardware may be prone to issues and need replacement.
It's not necessary to document computer issues.
Documenting issues doesn't provide any benefits.
Documenting issues helps with gaming performance.
What are some effects of viruses on a computer?
Corrupt files, slow down computer speed, cause the system to hang frequently, delete or hide various files.
Viruses have no impact on computer performance.
Viruses only affect software, not hardware.
Viruses make your computer run faster.
How can viruses be spread?
Through infected CDs, DVDs, email, browsing infected sites, and downloading files from the internet.
Viruses can only be spread via physical contact with other computers.
Viruses are transmitted through computer peripherals.
Viruses are not contagious.
What are some indicators that a hard drive may be bad?
Errors when reading, copying, moving, or deleting data on the computer
Extremely slow system
Random error or computer randomly boots
All of the above.
What does a S.M.A.R.T. error indicate?
A predictive indicator that there will be a drive failure
It stands for "System Maintenance And Repair Tool."
It's an error related to display settings.
S.M.A.R.T. errors are unrelated to computer hardware.
What is recommended if the computer power supply is no longer usable?
Replace it
Continue using it as long as it works.
It's not necessary to replace the power supply.
Use an external power source.
What are some indicators that a computer's memory may be bad?
The computer does not boot, and a beeping sound is heard.
Random computer crashes causing the Blue Screen of Death (BSOD).
Computer randomly reboots; Windows or other program installation failure.
All of the above.
What software program can be used to test computer memory on Windows 7 and Windows 10?
Windows Memory Diagnostic Tools
Microsoft Office Suite
Adobe Photoshop
Internet Explorer
What should you check physically on the computer motherboard to identify issues?
Check for the presence of bulged or blown capacitors.
Look for missing icons on the desktop.
Examine the keyboard for stuck keys.
Monitor the CPU temperature.
What should you do if it is determined that the motherboard or CPU can no longer be used?
Replace the motherboard and CPU.
Continue using them despite issues.
Throw them away in the trash.
Sell them to a recycling center.
