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WorksheetsBilling Quizz
Total questions: 10
Worksheet time: 6mins
A player is requesting a refund for iOS (Apple) Purchase, you will:
Escalate the ticket to GMs
Re-direct him to Apple
Deny his refund request
Do the health check
Which in-game content is revokable and can cause a player to end in a negative gem balance in Clash of Clans?
Skins & Scenery
Magic Items
Gold & Elixir
Gems & Offer Packs
A player is requesting a Google refund for a transaction he made in April 2022. Is he eligible for a refund if he has no previous refunds?
Yes, if he provides a valid receipt
Yes, but we have to escalate to the GCs
No, we have to deny his refund request
Yes, if he did not use the content and it's revokable
Conditional refund means that:
we can issue a refund only for revocable content
we can issue a refund if the player insists
we will close the player’s account temporarily
we will permanently close the player’s game account
Which of the following is a valid Google refund reason:
Fraudulent purchase (credit card/gift card was misused)
Accidental purchase/Change of mind
Unauthorized purchase by not owner
Unauthorized purchase by a child
If player requests a Google refund for an unauthorized purchase of a non-compromised account, we can offer a refund for the last transaction only, or a conditional Refund for all unauthorized purchases mentioned in the request.
TRUE
FALSE
How many times can a Season Pass be refunded?
No limit
Once within a year
Once
Can't be refunded
If issuing a Google refund will cause the player to end up with a negative Gem/Diamond balance, we have to ask the player if he wants to proceed with the refund.
TRUE
FALSE
What can we do if a player purchased a pack of Gems, provided a valid receipt, but the content wasn't delivered?
Refund the content of the purchase
Escalate the ticket to GCs
Apologize for the inconvenience
Donate 20% of the purchase value in Gems
Player is requesting a Google refund for a purchase made yesterday, he is not satisfied with the purchased skin. He has no previous refunds and has provided us with a valid receipt. His account is not banned. Is he eligible for a refund?
Yes
No
