NEW
Font size
WorksheetsDECA - Hospitality and Tourism Exam // Practice 2
Total questions: 20
Worksheet time: 10mins
Caroline manages a large group of highly skilled researchers at a corporation. Caroline is most likely to have a(n) __________ span of control.
A. narrow
B. intensive
C. wide
D. extensive
During an economic recession, a destination's hotels are more likely to experience
A. higher labor costs.
B. lower unemployment rates.
C. lower occupancy rates.
D. higher property taxes.
Which of the following statements represents a positive attitude toward criticism:
A. "If I need help, I'll come ask for it."
B. "I'm sure I can learn to do this the new way."
C. "This is the way I was told to do it."
D. "I don't need to be told how to do my job."
Even when things are not going well for Mark, he still believes everything will work out all right. Mark has a(n) __________ attitude.
A. superior
B. negative
C. positive
D. indifferent
Just before closing time, a rush of customers comes in to be served, but you have plans to meet friends after work. As a responsible employee, you should
A. leave as planned.
B. stay until the rush ends.
C. say there is an emergency.
D. expect others to stay late.
Which of the following is a factor that might prevent businesspeople from developing cultural sensitivity:
A. Ethics
B. Demographics
C. Principles
D. Stereotypes
People who value and appreciate the differences in others usually
A. avoid each other.
B. argue about politics.
C. live in the same area.
D. work well together.
Which of the following is the first step in the coaching process:
A. Agree on goals
B. Identify the problem
C. Ask questions
D. Plan for improvement
Hannah doesn’t lie to her boss because she thinks about the long-term repercussions of her actions. Hannah is thinking about
A. peer pressure.
B. greed.
C. respect.
D. viability.
Which of the following is a characteristic of open, honest communication:
A. It only needs to occur once.
B. It encourages questions and suggestions.
C. It gives more information than people need.
D. It discourages conflict between people.
A business borrowed $4,000 from the Fifth National Bank. The business owns $7,000 worth of inventory and still has $24,000 of its original initial investment in the business. What is the liability of the business?
A. $4,000
B. $35,000
C. $7,000
D. $24,000
The three sections of a balance sheet represent the basic
A. investment plan.
B. bookkeeping system.
C. financial quota.
D. accounting equation.
The "Let's Go Nuts" coffee shop brings in $68,000 in sales during the year. Its cost of goods sold totals $42,000, and its operating expenses are $27,000 for the same year. What is the net income or net loss for the coffee shop?
A. $1,000 net loss
B. $41,000 net loss
C. $1,000 net income
D. $26,000 net income
A master budget is made up of information from
A. the previous year's budget, with a 10% increase.
B. specialized budgets that are generated by individual departments.
C. internal sales forecasts and the probable level of competition.
D. specialized budgets that are handed down from top management.
What is an example of a job title in corporate finance?
A. Product manager
B. Accountant
C. Credit analyst
D. Salesperson
When reconciling cash receipts for the day, how are voided and refunded transactions usually handled?
A. Since they are not included in the total receipts, they are ignored.
B. They are added to the total receipts to determine net intake.
C. They are subtracted from the total receipts to determine net intake.
D. They are only subtracted from the total receipts if there is a cash shortage.
The current price of Sun Valley Corporation stock is $25 per share. The company has one million outstanding shares. On its latest cash flow statement, the corporation reported cash flows from operating activities of $15 million. Calculate the corporation's price-to-cash flow ratio.
A. 3.21
B. 1.67
C. 5.48
D. 2.34
Employees at Winding Brook Resorts have not received raises in three years, but the CEO has received a large bonus each of those years. What can these employees do to advocate for raises?
A. File a lawsuit
B. Go on strike
C. Obtain workers' compensation
D. Quit their jobs
Seth recently informed his manager, Tammy, that he is leaving the company. During her last meeting with Seth, Tammy took detailed notes and asked Seth questions about the problems that Seth had encountered on the job and how he handled them. Seth shared important information that his replacement will need to know so they can do the job efficiently. What technique is Tammy using to capture knowledge for future use in the organization?
A. Data codification
B. Exit interview
C. Training session
D. Concept mapping
Which of the following is an example of service marketing that could benefit the FreshFast Grocery store:
A. Airing a TV advertisement that features the manager's family
B. Selling all cereal and grain products at 50% off for one week
C. Offering a play area for children while their parents shop
D. Partnering with an organic farm to improve the quality of produce
