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WorksheetsReview Assignment
Total questions: 23
Worksheet time: 45mins
David, an HR manager, receives a complaint from Zoe about Luna's behavior at work. In the investigation process, David should treat all complaints and concerns as valid unless proven otherwise.
True
False
Luna, the department team leader, made one of the Top Ten mistakes that managers and supervisors often make, which was _____.
delegating work to qualified individuals
stopping gossip when they hear it
supervising people differently based on their needs and motivations
promoting an "us vs. them" mentality
As a supervisor, Henry believes that asking for feedback from his team members is not essential for his professional growth. Is this belief true or false?
True
False
The primary goal of corrective action is _____.
to punish the offender so they don't repeat their behavior
to set an example for other students
to improve performance and conduct
to prove authority and power
Which federal law protects children from labor abuses?
FMLA
ADA
NLRA
Title VII
One of the benefits of managing conflict is __________.
lowered morale
reduced stress
decreased production
increased tension with other departments
In a conversation between Abigail, Luna, and Lily, over ______% of their communication is non-verbal.
40
50
60
70
what is the definition of inclusion?
Providing equal access to opportunities and resources for people who might otherwise be excluded
The differences people recognize in themselves and others
Not including people if they are different
Not giving everyone exactly the same thing but giving them what they need to succeed
Maya is setting goals for her project to eliminate guesswork and missed deadlines. She decides to use SMART goals. The S in SMART stands for _____.
Satisfactory
Specific
Sound
Special
Luna, the HR manager, is documenting a coaching session with Kai and Evelyn. It's essential that her documentation is ______.
subjective
typed and not handwritten
introspective
objective
During a group discussion, Nora is practicing active listening techniques. In this context, self-awareness refers to ________________.
knowing her own emotions
keeping her opinions and biases out of the conversation
being aware of her body language
showing empathy for the speaker
Aria is writing an email to her boss, Oliver, about a question she has about the upcoming catering event. She should make the subject line clear, concise, and include the topic of the email.
True
False
Two grill cooks, Mason and Henry, had a serious disagreement that lasted for several days. This situation can be referred to as a ________.
discussion
conflict
competition
contest
For successful conflict resolution, a leader should focus on their ability to ________.
deflect criticism away from themselves and others
ignore feelings and emotions because they get in the way of productive conversation
control their emotions and behaviors
avoid stressful situations
Samuel, Benjamin, and Avery work at a company where the employer refuses to bargain collectively and interferes with their union. Which law prohibits such unfair labor practices?
NLRA
ADA
FLSA
FLMA
During a job interview at a tech company, the interviewer asks Aiden if he has ever been convicted of a felony. Is this legal?
Yes
No
For a team to be effective, the foundation should be built on _____.
Results
Commitment
Trust
Accountability
