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WorksheetsGeneral Management Pathway
Total questions: 35
Worksheet time: 18mins
If a business conducts a SWOT analysis to decide whether or not to expand, which of the following would be categorized as an "O"?
money is available for the expansion
there is the potential for the increased profits
new competition could enter the market
company expenses have increased
The North American Free Trade Agreement (NAFTA) created a free-trade area for
Mexico, the U.S., and Canada
Mexico and Canada
Mexico and Panama
Mexico, Guatemala, and Belize
Two types of business partnerships are general and
contractual
fiduciary
limited
cooperative
The planning, pricing, promoting, and distribution of goods and services is known as
advertising
marketing
logistics
forecasting
The main purpose of an effective performance evaluation is to
help companies determine who to fire when times get hard
help workers to determine when they should ask for a salary increase
help workers develop their strengths and work on their weaknesses
help companies to determine what other jobs workers might be good at
A mission statement describes an organization's
absentee policy
building plans
purpose or goal
job postings
The best way to motivate workers to do a good job is
providing positive feedback to reinforce what they do correctly
providing negative feedback to discourage them from what they do incorrectly
making them compete against each other to encourage a spirit of achievement
acknowledging only group achievements rather than individual ones to reinforce the team attitude
The term for research to determine factors, conditions, and characteristics of a market is
brainstorming
market analysis
goal setting
prototyping
One difference between strategic and tactical planning is that strategic planning tends to be
shorter term and more narrowly defined
longer term and more broadly defined
targeted towards middle management
targeted towards new employees
Motivational praise from an employer should be specific and
personal
financially rewarding
work-related
include increased benefits
To gain employee acceptance of new changes in an organization, the owner should provide adequate training and
provide advance notice of the new changes
make changes effective immediately
reprehend employees who do not implement the change immediately
explain changes in detail to the management staff only
Which of the following sentences is grammatically correct?
The injured accident victim was laying on the road until the ambulance arrived.
We arrived their at 3 PM to begin the meeting.
The manager busted into the wrong office by mistake.
Ann missed the meeting because she was lying in bed with the flu.
If a worker's gross pay is $750.00 and 1.25 percent of the workers' earnings are withheld for Medicare tax, what dollar amount of Medicare tax is being withheld?
$7.35
$9.38
$93.75
$125.50
According to the law of supply and demand, when high winds in Hawaii damage the coffee plants, coffee will be
low in price because people will switch to tea to avoid price increases
in short supply, and therefore higher in price
unaffected in price or supply
in short supply with an unchanged price
A country exported $689,269 worth of goods and imported $3,465,029 worth of goods. What is the trade surplus or deficit?
-$2,775,760
-$986,637
$2,775,760
$4,154,298
In order to increase sales, a company hired a telemarketing firm. Telemarketers logged 3,496 hours, making 46,397 presentations and 6,350 sales, and increasing the company's revenues by $295,300. The telemarketing firm charged $45 per hour for their services. How successful was the business venture?
wildly successful, netting over $200,000
a good investment with a profit of over $137,000
a good start, doing slightly better than $6,000
a bad venture with a negative return of -$245,000
Which of the following acts regulates the federal minimum wage for interstate commerce?
Fair Labor Standards Act
National Labor Relations Act
Revenue Act
Equal Pay Act
A company follows the procedures in the following chart when determining how to handle delinquent accounts. If today's date is October 15th and a customer's bill was due August 1st, the billing department will handle this lack of payment by
Days Late-Action to be taken
31 to 60-Send reminder in next bill
61 to 90-Contact customer by telephone
91 to 120-Send letter from billing manager
Over 120-Turn over to collection agency
sending a reminder in the next bill
telephoning the customer
sending a letter from the billing manger
turning the customer's account over to a collection agency
A CEO urges employees to buy stock in the company and then sells his/her personal stock because of a coming change that will likely decrease the stock prices. The actions of the CEO showed
a keen business acuity
loyalty to the company
unethical behavior
honesty and integrity
Which of the following situations is an example of an employee exhibiting unethical behavior?
clocking out at the end of the day
scheduling a two-week vacation
taking a day of sick leave to play golf
working four ten-hour days to shorten the week
An example of nonverbal communication is
speaking
nodding
writing
emailing
An example of active listening skills is
planning what to say next
paraphrasing what has been said
taking notes after the conversation
nodding during the conversation
When an employee is giving an oral presentation he or she should speak clearly and
in a low voice
quickly
confidently
in a monotone voice
James wants to send a personalized letter to each of his sales clients. To do this, James should use
mail-merge
auto-formatting
design templates
auto-addressing
What function command would calculate the annual average for the set of data shown on the spreadsheet?
=average(b3:b6)
=average(b8)
=average(a3:a6)
=average(a3:b6)
Company ABC sends an "anniversary" card to each client on the date they started working with the company. To maintain an electronic record, they should use a
calendar
planner
card file
database
Which of the following questions are most likely to get to a specific definition of a problem?
What was happening when the failure occured?
Has this problem happened before?
What other problems have you had with this machine?
How often has this problem happened before?
Which of the following charts or diagrams is best used to help determine possible root causes of problems?
Pareto
fishbone
Gantt
pie
When a group is ____ possible solutions for a problem, they should record all comments and suggestions.
brainstorming
forming
thinking
working out
To be a good team leader, it is important to
be a technical expert in the field
recognize the strengths of others
be autocratic and make all decisions alone
socialize with team members and be well liked
Robert is new employee and his joined a work team for the company. What is the best way the other team members can help Robert to participate meaningfully in the team discussions?
Instruct Robert not to talk very much during the first meeting he attends, so he can learn as much as possible
Assign Robert to watch the group during the first few meetings
Let Robert fend himself
Tell Robert about the "ground rules" the team has created to guide the meetings and explain what the group has done in recent meetings
A fire may be controlled without upsetting the thermal layer by
directing a straight stream to the middle of the fire
aiming the stream at the ceiling and allowing the water to rain down on the fire
rolling the stream around the perimeter of the room
using a straight stream at the base of the fire
The proper method for lifting is to keep the back straight, spread the feet comfortably, and lift with ____ muscles.
leg
back
arm
abdominal
When a company sends a packet of information and forms prior to the interview, be sure to
Leave it at home since it is not needed at the interview
take the entire packet with you to the interview
bring information about competitors to the interview
bring your salary and benefit requirements to the interview
A good way to develop additional business-related career skills is to
work extra hard at your current job
develop a close relationship with the supervisors
network to create contacts
participate in available education classes
