The transmission of an idea or feeling

The process of recognizing, understanding, and interpreting messages

The coordination of effective patient care

The interaction with an audience

Hearing is a physical process, while listening is a mental process

Hearing is a passive process, while listening is an active process

Hearing is a natural process, while listening is a learned process

All of them

Verbal Communication

Vocal Communication

Non-verbal Communication

All of them

Active Listening

Eye Contact

Posture

All of them

Noise

Inappropriate medium

Assumptions/Misconceptions

All of them

Intrapersonal

Interpersonal

Small Group

All of them

To coordinate effective patient care

To establish a trusting, caring relationship with patients

To share information about patient's response to treatment

All of them

Heavily medicated patients

Patients with hearing or visual impairments

Language barriers

All of them

Assertive

Passive

Aggressive

All of them

To improve patient outcomes

To reduce healthcare costs

To increase administrative efficiency

To enhance population health

EMR is a digital record for one facility, while EHR contains information from multiple sources

EMR is used for billing purposes, while EHR is used for clinical documentation

EMR is a paper-based record, while EHR is a digital record

EMR is a legal record of care, while EHR is an interactive collection of patient information

Health Information Technology for Economic and Clinical Health (HITECH) Act

American Recovery and Reinvestment Act (ARRA)

Medicare and Medicaid EHR Incentive programs

Centers for Medicare and Medicaid Services (CMS)

To ensure healthcare providers meet certain criteria for EHR usage

To establish national Health Information Technology Research Centers

To provide support to small and medium-sized physician practices

To allocate funds for EHR implementation

Using certified EHRs in meaningful ways, exchanging health information, and reporting quality indicators

Implementing EHR technology, providing support to physician practices, and establishing research centers

Reducing Medicare reimbursement for providers not using EHR technology

Creating incentive payment programs for providers and facilities

Doctors of medicine or osteopathy, doctors of dental surgery or dental medicine, doctors of podiatry, chiropractors

Physicians, nurse practitioners, certified nurse-midwives, dentists

Doctors of medicine or osteopathy, doctors of dental surgery or dental medicine, doctors of podiatry

Physicians, nurse practitioners, certified nurse-midwives

Improved legibility of clinical documentation

Reduced cost of paper-based records

Increased efficiency in billing processes

Providers do not have to be as detailed in records

By automatically notifying physicians of available lab results

By providing immediate access to radiology images

By allowing secure viewing of patient records from any location

By streamlining administrative processes

High cost and long-term financial commitment

Lack of qualified staff to support implementation and training

Privacy and security risks

All of the above

Health Information Management (HIM) professionals

Health IT professionals and software vendors

Students studying health information management and technology

All of the above

A set of rules for online communication

The customary code of polite behavior

A type of online communication

A professional salutation

Using excessive humor

Forgetting your signature or name

Keeping information private

Overusing exclamation points

Shouting when on the phone

Leaving your phone on vibrate during meetings

Putting your phone away in a meeting

Talking on the phone in a public spot

Mixing business and pleasure

Being too self-centered

Misrepresenting yourself

Replying to comments in a timely manner

When you are upset, tired, angry

When you want to share photos

When you want to give credit

When you want to badmouth people

Body language is important in communication because it can convey emotions, attitudes, and intentions nonverbally.

Body language is only important in written communication.

Body language is only important in formal communication.

Body language has no impact on communication.

Using headphones while listening

Paying attention and focusing on the speaker

Talking over the speaker

Listening to music

Encourage open communication, actively listen, seek common ground, find mutually beneficial solutions.

Use aggressive communication, dominate the conversation, impose your solution.

Blame others, refuse to take responsibility, escalate the conflict.

Avoid confrontation, ignore the issue, hope it resolves itself.

Nonverbal communication is important because it helps convey messages and emotions without using words.

Nonverbal communication is only important for extroverted individuals.

Nonverbal communication is only important in certain situations.

Nonverbal communication is not important at all.

Using a generic email address, not including a subject line, addressing the recipient incorrectly, using an aggressive and confrontational tone, not reviewing the email before sending, and using all lowercase letters or no punctuation.

Using a professional email address, using a clear and concise subject line, addressing the recipient properly, using a polite and respectful tone, proofreading before sending, and avoiding using all caps or excessive punctuation.

Using an unprofessional email address, using a vague subject line, addressing the recipient informally, using a rude and disrespectful tone, not proofreading before sending, and using all caps or excessive punctuation.

Using a personal email address, using a lengthy and complicated subject line, addressing the recipient improperly, using a casual and informal tone, not checking for spelling or grammar errors before sending, and using excessive punctuation.

Billing and Reimbursement

Data Collection

Compliance and Regulation

All of them

ICD-10 CM Codes

ICD-10 PCS Codes

HCPCS Codes

ICPT Codes

ICD-10 CM Codes

ICD-10 PCS Codes

HCPCS Codes

ICPT Codes

ICD-10 CM Codes

ICD-10 PCS Codes

HCPCS Codes

ICPT Codes

Provide patient care

Submit claims to insurance companies

Perform medical procedures

Manage patient records

Provide patient care

Submit claims to insurance companies

Perform medical procedures

Manage patient records

To manage patient appointments

To perform surgeries and medical procedures

To maintain accurate patient records

To provide patient care

To provide patient care

To perform medical research

To manage patient appointments

To reduce errors and fraud

Services, procedures, and supplies not covered by CPT codes

Procedures and services performed in an inpatient hospital setting

Diagnoses, symptoms, and conditions

Medical procedures for billing purposes

Scheduling appointments

Performing medical procedures

Documentation review, code assignment, quality checks, and submission

Patient care and treatment