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Week 8 UOL

Total questions: 10

Worksheet time: 2mins

Name
Class
Date
1.

The triple constraint of project management includes

a)

Quality

b)

Integration

c)

Scope

d)

risks

2.

Decision Support System (DSS) is an example of

a)

Online Learning system

b)

Personal IT

c)

Enterprise System

d)

None of the above

3.

If a project generates substantial new revenue for an organization, this project may be classified as a

a)

Breakthrough project

b)

mandatory project

c)

growth project

d)

enhancement project

4.

If a organization sold it's servers and storage devices to an outsource company so that the outsource company can provide usage of these servers back to the organization for a fee, this is an example of

a)

PaaS

b)

IaaS

c)

SaaS

d)

SaaP

5.

A Service Level Agreement (SLA)

a)

states the contract price for providing the outsource services.

b)

Clearly list the service providers.

c)

defines specific measurement for each service to be performed.

d)

defines the specific compensations to be made for any service disruption.

6.

Good IT governance ensures

a)

good measure of outcome of IT decisions

b)

accountability

c)

risk mitigation

d)

all of these

7.

Provide a good customer online experience for an e-Commerce platform includes

a)

site that has accurate SEO

b)

site that has intuitive navigation

c)

provision of incentives for customers to return in the future

d)

provision of multiple payment options

8.

CRM is a useful tool

a)

as all data relating to customers can be obtained through a single consistent database

b)

as you customers will have good reviews of your company

c)

so that organization can obtain insights from the customers' data collected.

d)

as it ensures customers loyalty.

9.

It is wise to customize my ERP software processes to suit match my organization process

a)

otherwise the users will be confused and lost with the new ways of doing things

b)

as the standard ERP processes are too simple and general

c)

if mandatory processes are not available.

d)

otherwise the erp system will not work for my organization.

10.

Business Intelligent tools typically process

a)

data from application databases such as that used by ERP.

b)

data that has been transformed into a datawarehouse

c)

all kinds of data, whether structured or unstructured.

d)

only unstructured data.