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WorksheetsCHAPTER 8: PERFORMANCE MANAGEMENT AND APPRAISAL
Total questions: 15
Worksheet time: 8mins
Which term refers to a goal-oriented process directed toward ensuring that organizational processes are in place to maximize productivity of employees, teams, and the organization?
performance appraisal
strategic HR planning
performance management
development analysis
A formal system of review and evaluation of an individual or team task performance is referred to as ________.
performance appraisal
strategic planning
performance management
succession planning
What is the first step of the performance appraisal process?
establishing employee job expectations
identifying specific performance goals
conducting a thorough job analysis
evaluating work performance
What is the final step in the appraisal process?
reviewing the appraisal with the employee
examining the work performance of the employee
appraising the work performance of the employee
communicating performance criteria to the employee
Which of the following is NOT a standard used in effective performance appraisal systems?
competencies
behavior
years of service
traits
Which of the following is a common appraisal criteria?
traits
behaviors
competencies
all of the above
Monica, a sales consultant, will receive a performance appraisal soon. Monica's supervisor will be assessing Monica's ability to deliver products to clients according to schedule and her ability to meet customer quality requirements. Which performance standard is most likely important to Monica's employer?
improvement potential
strategic contribution
goal achievement
employee traits
What appraisal method appeals to managers who want employees to participate in their own evaluation and development?
superior
peer appraisal
subordinate
self-appraisal
A popular appraisal method that involves input from multiple levels within the firm and external sources is best known as ________.
360-degree feedback evaluation
rating scale
critical incident
paired comparison
Gina and her team members at Marshall Marketing recently received their annual performance appraisals. Each team member was evaluated for developing others, cooperation, and customer service orientation. Which of the following best describes these criteria?
traits
behaviors
goal achievement
improvement potential
The ________ of appraisal requires managers to keep written records of highly favorable and unfavorable work actions.
rating scales method
work standards method
forced distribution method
critical incident method
In which performance appraisal method is the performance of each employee compared with every other employee in the group?
forced distribution
rating scales
paired comparison
weighted checklists
Which performance appraisal system is known as the rank-and-yank system?
forced distribution
rating scales
forced choice
BARS
Which performance appraisal is highly defensible in court because it is based on actual observable job behaviors?
forced distribution
rating scales
forced choice
BARS
Which category of performance appraisal system is closely related to the management by objectives (MBO) system?
forced distribution
BOS
results-based
BARS
