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CHAPTER 8: PERFORMANCE MANAGEMENT AND APPRAISAL

Total questions: 15

Worksheet time: 8mins

Name
Class
Date
1.

Which term refers to a goal-oriented process directed toward ensuring that organizational processes are in place to maximize productivity of employees, teams, and the organization?

a)

performance appraisal

b)

strategic HR planning

c)

performance management

d)

development analysis

2.

A formal system of review and evaluation of an individual or team task performance is referred to as ________.

a)

performance appraisal

b)

strategic planning

c)

performance management

d)

succession planning

3.

What is the first step of the performance appraisal process?

a)

establishing employee job expectations

b)

identifying specific performance goals

c)

conducting a thorough job analysis

d)

evaluating work performance

4.

What is the final step in the appraisal process?

a)

reviewing the appraisal with the employee

b)

examining the work performance of the employee

c)

appraising the work performance of the employee

d)

communicating performance criteria to the employee

5.

Which of the following is NOT a standard used in effective performance appraisal systems?

a)

competencies

b)

behavior

c)

years of service

d)

traits

6.

Which of the following is a common appraisal criteria?

a)

traits

b)

behaviors

c)

competencies

d)

all of the above

7.

Monica, a sales consultant, will receive a performance appraisal soon. Monica's supervisor will be assessing Monica's ability to deliver products to clients according to schedule and her ability to meet customer quality requirements. Which performance standard is most likely important to Monica's employer?

a)

improvement potential

b)

strategic contribution

c)

goal achievement

d)

employee traits

8.

What appraisal method appeals to managers who want employees to participate in their own evaluation and development?

a)

superior

b)

peer appraisal

c)

subordinate

d)

self-appraisal

9.

A popular appraisal method that involves input from multiple levels within the firm and external sources is best known as ________.

a)

360-degree feedback evaluation

b)

rating scale

c)

critical incident

d)

paired comparison

10.

Gina and her team members at Marshall Marketing recently received their annual performance appraisals. Each team member was evaluated for developing others, cooperation, and customer service orientation. Which of the following best describes these criteria?

a)

traits

b)

behaviors

c)

goal achievement

d)

improvement potential

11.

The ________ of appraisal requires managers to keep written records of highly favorable and unfavorable work actions.

a)

rating scales method

b)

work standards method

c)

forced distribution method

d)

critical incident method

12.

In which performance appraisal method is the performance of each employee compared with every other employee in the group?

a)

forced distribution

b)

rating scales

c)

paired comparison

d)

weighted checklists

13.

Which performance appraisal system is known as the rank-and-yank system?

a)

forced distribution

b)

rating scales

c)

forced choice

d)

BARS

14.

Which performance appraisal is highly defensible in court because it is based on actual observable job behaviors?

a)

forced distribution

b)

rating scales

c)

forced choice

d)

BARS

15.

Which category of performance appraisal system is closely related to the management by objectives (MBO) system?

a)

forced distribution

b)

BOS

c)

results-based

d)

BARS