WorksheetsPHS - Ch. 3 Test (Reviewed 9/22/25)
Total questions: 29
Worksheet time: 15mins
Name
Class
Date
1.
the procedure for submitting costs for medical services so that payment can be collected or denial can be determined
a)
copay
b)
claims process
c)
feedback
d)
medical documentation
2.
A detailed account of each claim processed by an insurance plan, which is sent to the patient as notification of claim payment or denial, is called (a) .
Choose from the below words
Electronic Health Record (EHR)
copay
Explanation of Benefits (EOB)
medical record
3.
written reports of observable, measurable, and reproducible findings from examinations, supporting laboratory or diagnostic tests, and assessments of a patient
a)
health literacy
b)
copay
c)
data
d)
medical documentation
4.
Nonverbal communication that occurs through conscious or unconscious gestures and movements is called (a) .
Choose from the below words
feedback
body language
verbal communication
etiquette
5.
a person’s ability to obtain and understand health-related information and make informed decisions using that information
a)
communication
b)
health literacy
c)
etiquette
d)
feedbak
6.
an out-of-pocket fee paid by a person with health insurance at the time a covered service, such as an office visit or a prescription, is received
a)
deductible
b)
copay
c)
claims process
d)
Explanation of Benefits (EOB)
7.
An evaluation process in which a group of patients is sorted according to the urgency of their need for care is called (a) .
Choose from the below words
copay
Explanation of Benefits (EOB)
communication
triage
8.
the act of sharing a message, thought, or idea so that it is accurately received and understood
a)
feedback
b)
medical documentation
c)
communication
d)
body language
9.
What is the term for the accepted rules of behavior within a professional group?
a)
body language
b)
communication
c)
etiquette
d)
health literacy
10.
the response of an audience to a message
a)
triage
b)
body language
c)
feedback
d)
health literacy
11.
It is important for healthcare professionals to document patient information in a manner that is precise, brief, and easy to understand.
a)
True
b)
False
12.
Communication mistakes can lead to serious errors in patient care with devastating results for patients and their families.
a)
True
b)
False
13.
Which of the following elements must be considered when deciding the best method for delivering a message?
a)
how many people will receive the message
b)
whether a written record of the information is needed
c)
how quickly the receiver needs the information
d)
All of the above.
14.
Effective communication requires ____.
a)
approval skills
b)
protocol skills
c)
observation skills
d)
all of the above
15.
Through ____, the sender learns that the receiver has understood the message as it was intended.
a)
observation
b)
listening
c)
feedback
d)
communication
16.
Which of the following is a good way to improve listening skills and understand a message?
a)
facing the sender
b)
avoiding eye contact
c)
interrupting the speaker
d)
all of the above
17.
Which of the following is a characteristic of a good listener?
a)
filling in moments of silence to keep the conversation going
b)
providing feedback by asking further questions
c)
turning away from the speaker
d)
finishing the speaker's sentence
18.
To improve reading comprehension skills, healthcare workers are advised to ____.
a)
read actively
b)
read without purpose
c)
ignore new vocabulary
d)
All of the above.
19.
A smile or sneer, a raised eyebrow or frown, and a shrug or clenched fist are all examples of nonverbal messages sent through ____.
a)
observation
b)
cultural communications
c)
body language
d)
impressions
20.
Through the use of ____, healthcare workers are alert to situations in which a patient’s verbal and nonverbal messages don’t match.
a)
observation
b)
communication
c)
protocols
d)
listening
21.
Healthcare workers consciously use their own body language to improve patient care by ____.
a)
looking at patients when they are speaking
b)
leaning slightly toward a patient to convey interest in what is being said
c)
nodding and acknowledging what is being said
d)
All of the above
22.
A(n) ____ is critical to providing consistent patient care and coordinating care and treatment between different caregivers and settings.
a)
medical record
b)
health assessment
c)
health history
d)
patient profile
23.
The patient’s ____ shows major illnesses and surgeries, as well as those of close relatives.
a)
personal profile
b)
family and personal history
c)
medical health inventory
d)
health assessment indicators
24.
Why is it important to be familiar with the “do not use” list of abbreviations?
a)
many healthcare providers will refuse to act on a chart order if improper abbreviations are used.
b)
HIPAA rules require the use of a certain list of abbreviations
c)
Patients could receive the wrong treatment
d)
abbreviations should be avoided entirely in most situations
25.
Which of the following components is included in proper phone etiquette?
a)
using a businesslike tone of voice in a high pitch
b)
answering the phone within five rings
c)
using a pleasant tone of voice in a low pitch
d)
answering the phone while eating or drinking
26.
A patient’s ____ affects his or her ability to understand how to dispense medicine, prepare for a surgical procedure, and even navigate a healthcare facility.
a)
healthcare skills
b)
technical skills
c)
health literacy
d)
communication skills
27.
The ____ record has the potential to speed up the documentation process, improve the accuracy of patient records, and expand access to complete medical records for all providers.
a)
electronic health
b)
virtual medical
c)
documented medical
d)
telecommunication
28.
Which of the following is not a benefit of increased use of electronic health records?
a)
improved care coordination
b)
increased medical costs
c)
improved quality and convenience
d)
improved patient outcomes
29.
SOAP, a method for communicating information to other healthcare providers and for allowing providers to retrieve all patient records, stands for ____.
a)
Systematic Operations And Procedures
b)
Subject, Object, Action, Procedures
c)
Symptoms, Operations, Action Plan
d)
Subjective, Objective, Assessment, Plan
100 %
