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WorksheetsISO 9001 AWARENESS TRAINING
Total questions: 20
Worksheet time: 20mins
Name
Class
Date
1.
Organizations going for ISO 9001 certification must implement Quality Objectives. Which of the following is the best candidate for a Quality Objectives?
a)
Achieve higher profit margins, lower cost of negligence, and more sales
b)
Get fewer complaints, incur fewer costs, and make more sales.
c)
Achieve 95% reduction in customer complaints by December 2013, 99% score in customer satisfaction surveys for 2012, and 98% daily throughput in gaskets department.
d)
Do better always.
2.
Quickly acting on customer feedback is essential for customer satisfaction. Which of the following is a customer complaint?
a)
A customer calls to ask about an invoice and mentions that the job took 5 days longer than expected.
b)
b. A customer tells an employee in the field that he does not like how the job is turning out.
c)
A customer calls and requests a corrective action be done on the last incident which delayed the job by 2 days
d)
All of the above
e)
None of the above
3.
Which of the following can be considered as a risk from the external context of the organization.
a)
Technological advancement of competitor’s product
b)
Employee competencies are low
c)
Mutually dependable supplier relationshi
d)
Participative culture of the organization
4.
The ISO 9001:2015 Standard is based on 7 quality management principles. Which of the following are amongst these principles?
a)
Continual improvement
b)
Process-based approach
c)
Customer focus
d)
Evidence - based decision making
5.
Suppliers are important to every operation. Which of the following activities is required by the ISO 9001:2015 Standard in relation to suppliers?
a)
Selecting potential suppliers based on their ability to provide products or services that meet our organization’s quality requirements
b)
Evaluating potential suppliers prior to placing orders with them
c)
Re-evaluating suppliers periodically to ensure they continue to meet our organization’s quality requirements
d)
All the above
6.
The ISO 9001:2015 Standard requires which of the following documented information at a minimum? The inclusion of any further documentation is up to the organization depending on the complexity of its processes
a)
Results of Corrective Action
b)
Scope of QMS
c)
Results of Management review
d)
Quality Manual
e)
Quality Policy
7.
Documents need to be controlled for the following processes
a)
Inspection
b)
HR
c)
Purchasing
d)
All of the above
8.
ISO 9001:2015, clause 9.1.3 analysis and evaluation requires which of the following data to be analysed
a)
Conformity of products and services
b)
Degree of customer satisfaction
c)
Performance of external providers
d)
All of the above
9.
With regards to design and development of product, which of the following statement is not correct
a)
The organization should define design inputs
b)
Design input should meet design outputs
c)
Design change records are not required to be retained
d)
Design reviews need to be conducted and recorded
10.
As per ISO 9001 requirements, with regards to organizational processes, following statements are correct
a)
Determine inputs and outputs of the processes
b)
Determine sequence and interaction of processes
c)
Determine resources required
d)
Assign responsibilities and authorities for these processes
11.
The organization must conduct a contract review to ensure that it has the ability to meet the requirements before committing to supplying products and services to the customer
a)
True
b)
FALSE
12.
As per ISO 9001:2015 requirements, an organization must document a Quality Policy
a)
True
b)
FALSE
13.
During the production and testing of a product, if the product passes the test, it is not necessary to maintain the record
a)
True
b)
FALSE
14.
As per ISO 9001:2015 requirements, the scope of quality management system needs to be documented
a)
True
b)
FALSE
15.
Calibration service suppliers are not required to be evaluated.
a)
True
b)
FALSE
16.
Preservation requirements for products also apply during transportation of products
a)
True
b)
FALSE
17.
Documented work instructions are required for processes in production
a)
True
b)
FALSE
18.
All non-conforming products must be identified and stored separately
a)
True
b)
FALSE
19.
As per ISO 9001:2015 requirements, it is mandatory that organizations perform an internal audit every quarter
a)
True
b)
FALSE
20.
Any organizational meeting chaired by top management meets the requirement of clause 9.2 Management review of ISO 9001
a)
True
b)
FALSE
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