Which is the best example of 'demonstrating creativity and innovation'?

You have researched the history of a product development and are about to propose providing an additional service to your customers that should create return business and customer loyalty. This proposal is an example of:

Eli proposed a plan to expand his business while cutting costs. This is an example of:

Jasmine created an interactive department calendar, using an app to track attendance. Essentially she demonstrated:

Shawnee submitted new procedures to her supervisor on how to improve sales and service, based on a new model she learned about during a professional development conference. These new procedures represent a(n):

An example of demonstrating creativity and innovation at work is to:

The ability to find and allocate available resources to improve a product or service is an example of:

During a staff meeting, a supervisor asks employees to bring new ideas to the next staff meeting that will improve customer service. The BEST way to come up with good ideas is to:

Which of the following statements best resembles the creative process?

You are working on a time-sensitive project. Your coworker comes to you and says he needs to leave, due to a family emergency. He asks you to complete a project for him that is due that day. Following problem-solving steps, what is the FIRST step you should take to ensure all work is completed?

The activity of examining information, events, or relationships and making disciplined assumptions that are clear, rational, open-minded, and based on evidence is:

The first thing Barry does when he opens the home improvement store each day is to switch on the lighted 'Open' sign. Today, the sign does not come on. How would Barry most efficiently determine if the problem is with the power company or the sign itself?

Laurette’s supervisor asks her to select the best contractor for an upcoming construction job. Laurette narrows the choices down to four contractors. What is the process for making her decision?

Paul feels the schedule posted at his place of employment is confusing. He creates a new form and presents it to his manager, sharing his thoughts on how it could improve the current schedule. This shows Paul's:

Which of the following best resembles initiative?

Carla believes she is more productive when she listens to music at work, but her boss does not allow it. She should:

Justice told his boss he would finish the financial report by Friday. Following through on his commitment is an example of which positive workplace trait?

Being a responsible citizen means you should:

Complying with workplace policies demonstrates:

While working as a restaurant cashier, your friends come in to eat dinner. You should:

You are working at a graphic design firm. Your team is working on an important project and your team leader asks you to stay late to meet a deadline. Since you normally get off at 5 p.m. from work, you previously agreed to take a neighbor to an important appointment at 6:30 p.m. What should you do?

Even though Carla wants to view the updates on her social media accounts, she stays on task and waits for her scheduled break. Carla is demonstrating:

Sylvia regularly stays after work to complete tasks. She demonstrates:

Your supervisor asks you to come in on Saturday to finish your marketing presentation because the client is coming in earlier than originally expected, on Monday morning. You already have weekend plans. What is the expectation?

Hector worked for a renewable energy company but was recently fired. He did his job better than any of the other workers in his department, but he often refused to help others with their work. Hector did his work well but never did anything extra. Why is he consistently passed over for promotion?

As an employee, employers assess your work ethic based on your:

You have been working on a game design project with your manager who has been repeatedly using inappropriate language which makes you uncomfortable. You have already asked him to stop doing so. What should you do?

An angry coworker complains about the way you do your job. Your BEST response is to:

Which of the following strategies for dealing with conflict requires input from both sides to work through differences to find a win-win solution?

When resolving conflict, the main goal is to:

At the conclusion of making a presentation to a large group, someone from the audience asks you a long, elaborate question. What is the best practice to use in order to answer the question effectively?

What part of your speech sets the tone, gains trust, and gets the audience's attention?

Why is having cultural diversity on a company’s staff a good idea?

All of the following are barriers to respecting diversity EXCEPT:

A customer-service worker, due to her religious beliefs, has refused to serve someone. What should that employee expect?

Teaching employees to manage conflict, to collaborate, and to understand cultural differences creates a work environment that supports:

Being considerate of other people and cultures is an example of which workplace readiness skill?

Oki is a sales associate at a computer sales store. He notices an older man with tattered clothing enter the store. How should he first approach the customer?

Sierra has taken initiative to create a new operations manual for the office. To gather accurate information for the manual, she decides to survey the staff to determine which procedures are currently used. Sierra is demonstrating:

A customer who speaks little English calls with questions about a product he recently purchased at your store. You are having difficulty understanding him. What is your best approach to helping this customer?

Project tasks have been assigned to individual team members. Which action MOST hurts the potential success of the team?

Which of the following BEST describes contributing to the success of any team?

_____ allows you the opportunity to define your company's goals, ethics, culture, and norms for decision making.

Which of the following is most closely related to the 'culture' of an organization?

The sometimes predictable fluctuations in economic activity of one company, such as employment and production, are referred to as:

What is the result of a large supply but a low demand for a particular product?

If you are interested in a promotion, which of the following is essential?

You are concerned because you are 50 pounds overweight. A logical, short-term goal is to:

When applying for a job that has specific job requirements, you should clarify, emphasize, and elaborate on your ability to perform those tasks in your:

A benefit to preparing and taking your own lunch to work is:

Professional trade organizations, classes/seminars, trade shows, and trade publications are used by businesses to:

Simone is a corporate employee who is committed to continuous learning. Her manager informs her that the drill has a damaged cord with exposed wires. What is Theo's MOST responsible action?

Employers expect certain things from employees. One important trait that employers look for in employees is "initiative."

A good example of positive body language might be_________.

A (n)_________ is a meeting between an employer and a job applicant to discuss a possible employment.

If there is a fire in the workplace, you should_________.

Common types of unethical workplace behavior include __________.

Being ______ means being direct, honest, and polite.

A goal that you can accomplish quickly is known as a _________.

A ___________ is a brief summary of a job applicant's personal information, education, skills, work experience, activities, and interests.

Common team problems include.......

To ________ means to order things from first to last from most important to least important.

To _______ means to put off deciding or doing something.

Deep breathing, visualization and taking a time-out are methods you can use to manage and reduce _________.

The delegating leadership style involves _______.

Working in a respectful and friendly manner with all customers and coworkers, regardless of national origin, race, appearance, religion, gender, disability or age is an example of

Contributing new ideas for improving products and procedures is an example of.......

Communicating effectively with customers and fellow coworkers is an example of

Consistently works to the best of one's ability and is diligent, dependable, and accountable for one's actions.

Plans, implements and manages personal professional development goals related to education, career, finances, and health.

Complies with laws, procedures, and workplace policies; demonstrates honesty, fairness and respect.

Meets organizational expectations regarding work schedule, behavior, appearance, and communication.

A strong feeling of dislike or hatred is......

Adapting to new, different, or changing requirements is known as.....

People who are different races or who have different cultures in a group or organization is known as....

The power or opportunity to do something before others do.......

To organize (things) so that the most important thing is done or dealt with first.........

The way you think and feel about someone or something.....

________ is used to describe someone who allows things to happen or who accepts what other people do or decide without trying to change anything.

Not producing or having the effect you want is called...............

__________ is a statement of the purpose of a company, organization or person, its reason for existing.

When you are able to be trusted to do or provide what is needed is called_________.

Things that are important to an individual is called _________.

Penalties can not be imposed by the government if precautions are not taken to avoid hazards.

_________ is a definite course of action adopted for a business.

_______ is a series of actions that are done in a certain way or order.

In regards to Supply and Demand, when prices of a product go from high to low, the economy is most likely experiencing a ______________ in this product.

Which of the following is NOT an expectation employers have of new employees?

A _______ is a FEDERAL tax form on which an employee indicates the amount that should be withheld from his or her pay for taxes.

A _________ is a state tax form on which an employee indicates the amount that should be withheld from his or her pay for taxes.

______ is used by an employer to verify an employee's identity and to establish that the worker is eligible to accept employment in the United States.

______ is the organization of data and files stored on the computer.

_________ is the process or practice of building up or maintaining informal relationships, especially with people whose friendship could bring advantages such as a job or business opportunities.

_________ is a program to stop discrimination: a policy or program aimed at countering discrimination against minorities and women, especially in employment and education.

An event at which goods and services in a specific industry are exhibited and demonstrated is called _________.

How you conduct yourself on the internet is known as ___________.

A ________________ is a text or graphic that is usually printed at the top or bottom of every page in a document.