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WorksheetsDECA EXAM – State Competition Qualification
Total questions: 100
Worksheet time: 50mins
While Sebastian is presenting his status report during a staff meeting, Danielle has a question about something he says. What should Danielle do?
Interrupt Sebastian so she can ask her question right away
Wait to see if another participant has the same question
Wait until the next meeting to ask her question
Ask the question after Sebastian has finished speaking
Which of the following is a disadvantage of investing in bonds:
They are issued by corporations or governments.
You must pay a penalty for early withdrawal.
They may take a long time to provide a return.
Their returns do not keep up with inflation.
Which of the following is a potential risk involved with information management:
Higher interest rates
Increased use of outsourcing
Privacy and security issues
Increased competition
Why is it often necessary for employees to continue their education after working for several years?
To serve an apprenticeship
To attend college
To change careers
To take online classes
Arnie needs to buy printer toner and copy paper from the company's office-supply vendor. What is the first step that Arnie should take?
Prepare a purchase order
Complete an expense form
Request an invoice
Submit a receipt
Constructive criticism is advice that is
irrelevant and not intended to be taken seriously.
useful and intended to improve something.
personally offensive and usually uncalled for.
critical and intended to hurt someone's feelings.
Which of the following is an example of informal workplace communication:
A project manager develops a production schedule to distribute to the project team.
Two coworkers share their opinions about a new work project during a coffee break.
A human resources manager conducts a training session for new employees.
The president of the Cantrell Corporation announces expansion plans in a press release.
Having a victim mentality means you believe
you are responsible for your decisions and actions.
everyone is a victim in one way or another.
you are controlled by the people and situations around you.
it is easy to get along with other people.
Kara has natural artistic talent and thinks that she might want to work as an interior designer. Kara's artistic ability is an example of a(n)
hobby.
mindset.
aptitude.
vision.
Which of the following is an example of a complimentary close:
Enclosure
Yours truly
Dear Occupant
To Whom It May Concern
Kinan's identity was stolen, and he needs to dispute an inaccuracy in his credit report data. He should reach out to ________ to have the mistake corrected.
the IFRS
his financial advisor
the credit bureau
the police
Which of the following is an example of a law:
You must wait in line to check out at the grocery store.
You must follow the speed limit while driving.
Your school's dress code does not allow sleeveless tops.
You cannot use profane language at school.
As a team member, should you try to encourage others on the team?
No, this isn't part of your role as a team member.
No, management should encourage the team members.
Yes, this will help your fellow team members.
Yes, share praise you receive for your own work.
Which of the following is true about listening:
Passive listening is best for complex messages.
Listening occurs automatically.
Listening requires effort.
Hearing and listening are the same thing.
The major reason people fail to reach their goals is that they
have a positive attitude.
want the goal sincerely.
are too enthusiastic.
give up too soon.
What is the first step to monitoring projects?
Gathering data using appropriate tools
Making changes and corrections
Deciding what to monitor and who will monitor it
Communicating changes to stakeholders
Bill, Tara, and Lauren work for a small manufacturing firm that produces designer jeans. Bill is the fabric buyer; Tara buys the small items needed to construct the jeans; and Lauren sews the jeans. What does Lauren need from Bill and Tara to do her job?
Thread, buttons, and zippers from Tara and denim from Bill
Zippers, buttons and snaps from Tara and corduroy from Bill
Buttons, thread, and denim from Bill and zippers from Tara
Corduroy from Tara and zippers, snaps, and pins from Bill
When Jeremy develops his personal budget, he should categorize the money that he spends on food, clothing, and entertainment as
relational outflows.
variable expenses.
fixed costs.
periodic investments.
When posting on your company's social media page, it is important to
avoid posting any content that is new or interesting.
ensure your message aligns with company values.
make aggressive attacks on your competitors' products.
say whatever is on your mind at the current moment.
An effective way to close a job interview follow-up message is to
communicate your minimum salary requirements.
reinforce your interest in the position.
ask the interviewer to read your resume.
acknowledge your desire to be promoted.
Jamison is ignorant of his new classmate's culture. In other words, Jamison is
individualist.
ethnocentric.
unintelligent.
uninformed.
What should applicants do before interviewing for a job?
Decide on an appropriate salary
Prepare a follow-up message
Find out about the business
Call the business for directions
"I'd like to have that in writing before I give you my money," best describes the _________ customer.
slow/methodical
dishonest
disagreeable
suspicious
William is thinking about getting a new smartphone, so he logged on to a well-known website to read others' opinions and experiences with different types of smartphones that are currently on the market. William is reading internet product reviews to
determine which company has the best phone plan.
compare the prices of smartphones from various online stores.
make an informed buying decision.
reaffirm his recent purchasing selection.
The most efficient way to obtain the current interest rates on certificates of deposit purchased through Main Street Community Bank is to
visit the bank's website.
go to the bank to get a product brochure.
make an appointment with a bank teller.
call the bank's financial officer.
Which of the following is one way that workplace accidents are costly to employees:
Lost sales
Lost production
Lost profits
Lost income
Which of the following activities are part of the revision step of professional writing:
Outlining, writing, and proofreading
Analyzing, prewriting, and summarizing
Brainstorming, outlining, and drafting
Rereading, rearranging, and removing
Andrea wants to save up some money to buy a used car for college. Which of the following is a decision she could make to help her reach her goal of buying a used car:
Volunteering at a food shelter
Working a summer job
Buying lottery tickets
Purchasing lunch at school
An irate business customer yells at you because of a billing error. In this situation, what should you do to demonstrate a customer service mindset?
Call the person's supervisor to complain about the customer's attitude.
Get as upset as the customer.
Blame the billing department.
Make sure the mistake is corrected.
When a business has too much inventory on hand for an extended period of time, what type of business cost increases?
Holding
Stockout
Production
Maintenance
A salesperson who frequently handles customer complaints should think of each complaint as an opportunity to
get to know the customer.
satisfy the customer.
ask personal questions.
use feedback techniques.
The most positive words to use in selling are
brand names.
customers' names.
technical terms.
credit terms.
Mitchell is writing an email to a company asking for some information he needs to complete a research project. What is the most effective way to close the message?
I need this information ASAP.
I appreciate your help with this issue.
I wish you the best of luck.
I apologize for the inconvenience.
Which of the following symbols placed before a word in a search-engine query field will exclude the word from the search:
Number sign
Exclamation point
Minus sign
Quotation marks
When Raquel gives Emil feedback, she's sure to focus on what will help Emil improve. Although she tells Emil what he's doing wrong, she also explains how to correct the behavior and perform better the next time. Raquel is using
open-ended questioning.
constructive criticism.
negative feedback.
nonverbal communication.
One of the advantages to businesses of using spreadsheet software is its ability to
do calculations.
create visuals.
store information.
write brochures.
Which of the following is true of self-confidence:
It cannot be attained unless you are born with it.
It often offends or annoys other people.
It typically involves bragging.
It inspires confidence in friends and coworkers.
Gina has been called into a meeting while composing an important email message. So Gina will not need to delete and retype the message after the meeting, she should save the message as a
reply.
draft.
postscript.
flagged response.
Alyssa needs a reliable car to maintain employment. She has saved $1,500 for a down payment on a used car and budgeted $250 for monthly car payments. Unfortunately, the used cars Alyssa can afford are older models at risk of needing repairs. Instead of taking that risk, she decides to lease a reliable new car with a monthly payment of $300 and no money down. She is thinking of using the $1,500 originally planned for a down payment to pay for a vacation. What would be the best way for Alyssa to use the $1,500, though?
Use $1,500 as a down payment on a used car that fits in her budget
Give $1,500 to the dealer to cover the first five lease payments
Set aside $1,500 to cover the first five lease payments and save for the vacation
Put $1,500 in savings to help cover the extra $50 per month for lease payments
Purchasing specialists who buy items such as furniture, supplies, and uniforms for their own company are buying for
transformation.
retail.
resale.
business use.
Is it acceptable business practice to prepare a resume without listing any references?
Yes, it is assumed that references can be provided upon request.
No, a list of references should be at the beginning of the resume.
No, a job resume is incomplete unless it contains a list of references.
Yes, providing references is a courtesy that is not really necessary.
Visualizing yourself as you would like to be is a technique that
does not work well.
is seldom rewarding.
is quick and easy to learn.
takes time and practice.
So that the company can determine when it needs to order more pencils, Kendra subtracts one box of pencils on a tracking sheet after she takes the box from the office supply cabinet. This is an example of
A. perpetual inventory.
B. inventory shrinkage.
C. inventory keeping.
D. physical inventory.
Liam is taking notes during a class lecture. He listens carefully, writes down everything the speaker says, and writes as legibly as possible. What common note-taking mistake is Liam making?
A. Listening carefully
B. Writing down everything the speaker says
C. Writing legibly
D. Taking notes—he should listen carefully without writing
The Occupational Safety and Health Administration (OSHA) is responsible for
A. insisting that businesses maintain safe, hazard-free workplaces.
B. complying with a business's safety rules.
C. reporting job-related injuries or illnesses to supervisors.
D. seeking medical attention for injured employees.
Which of the following is an example of a post-sale touchpoint:
A. The product itself
B. Publicity
C. Customer loyalty program
D. Advertising
Which of the following is a business risk that can be covered by purchasing insurance:
A. Economic conditions
B. Robbery
C. Spoilage
D. Competition
Employees who answer the telephone should give both the name of the business and
A. their names.
B. its purpose.
C. the time.
D. its address.
Among other factors, lenders generally evaluate _________ to determine a potential borrower's ability to repay debt.
A. bank addresses
B. credit reports
C. insurance premiums
D. credit unions
The Whitmore Company uses an assembly line to produce large quantities of in-line skates. What kind of production process is this?
Mass production
Custom production
Technological production
Intermittent production
Presley knows when she hears construction noise while she is trying to work, she becomes stressed and irritable. She decides to bring headphones to work to block out the noise. Presley is
exhibiting integrity.
developing self-control.
showing initiative.
behaving unethically.
The act of reflecting on and processing information is often referred to as
mental fitness.
objective research.
compulsive thought.
critical thinking.
The basic structure of a web page is typically dictated by
JavaScript.
CDML.
online visitors.
HTML.
Smiling is an example of
verbal communication.
eye contact.
nonverbal communication.
gesturing.
Which of the following situations may represent a risk to the business:
A regular customer brings a new neighbor to shop at the business.
A new customer's check is for an amount larger than the purchase total.
A new customer with a check provides a piece of photo identification.
A regular customer is impatient when the cashier takes a phone order.
Determine if the following statement is true or false: Groupware applications often stimulate workplace creativity.
False; the groupware application only allows users to update numerical data on shared documents.
True; groupware allows users to share and brainstorm ideas that may improve work processes.
False; the primary focus of groupware is to communicate policies and procedures to users.
True; groupware streamlines the work effort, so users have more time for social interaction.
Which of the following is likely to be the result when coworkers communicate poorly with each other?
Human relations problems
Efficient work area
Increased job understanding
Shared job responsibilities
After Courtney finds a man's missing order that he was inquiring about, she lets him know it will arrive later that afternoon. He seems to be pleased, so Courtney knows she did the right thing. Which step of problem-solving does this situation illustrate?
Define the problem
Determine possible solutions
State and check your assumptions
Evaluate the solution
When businesses invest funds to expand, they are involved in the process of
selling.
capitalism.
finance.
depreciation.
You want to be sure the book you're using to research a science project is relevant and valid. You should confirm the book is
available at every public library nearby.
published by a special interest group.
by an author with appropriate credentials.
has been reprinted multiple times.
It is most appropriate for businesspeople to use complex, technical jargon when they are
greeting new customers.
introducing a friend to a business associate.
informally conversing with an acquaintance.
speaking with coworkers.
Which of the following is a reason why innovation is important:
Innovation helps the economy.
Innovation ensures a business will succeed.
Innovation eliminates competition.
Innovation leads to creativity.
What do you need to know to differentiate between consumer and industrial goods or services?
Who bought the product?
Who sold the product and at what price?
Who produced the product?
Who bought the product and for what purpose?
Once you have determined your personal vision, you should consult it when
your younger sibling is struggling to choose a career path.
you are unsure about what to buy at the grocery store.
your friend needs help deciding which college to attend.
you are faced with a crossroads or a new decision in life.
Sasha's science teacher is explaining lab directions to the class. They'll be performing a complicated experiment with many steps that will take about a week. The next day, Sasha tries to remember a step of the directions, but she can't. Which step of following oral directions should Sasha have followed?
Take notes.
Acknowledge directions verbally or nonverbally.
Make eye contact.
Eliminate distractions.
Which of the following is a behavior of an achievement-oriented leader:
Withholding feedback
Allowing followers to take moderate risks
Not allowing followers to take responsibility
Setting easy goals
A tool that businesses can use to orient new employees is a(n)
performance appraisal.
employee handbook.
job resume.
exit interview.
A business manager who is calculating the costs of products is performing the marketing function of
accounting.
pricing.
product/service management.
financing.
To gather information about a career in finance, which of the following would be considered a primary source of career information:
Watching a documentary film about finance outsourcing
Reading a magazine article about finance job growth
Examining online reviews of several finance companies
Interviewing a finance director about their work experiences
A business may use accounting to keep track of
competitor information.
customer information.
amounts owed to it.
marketing campaigns.
When Josh arrived at work this morning, he saw that the company safe was open, the office was in disarray, and his laptop computer was missing. Josh should immediately report the situation to the local
insurance provider.
health organization.
police department.
fire department.
The business manager tried to write a promotional letter that was simple, clear, and interesting so that customers who received it would
need to read it many times.
ask what it really meant.
find it entertaining.
easily understand it.
A way that government regulates business is through
industrialization.
licensing.
public goods.
service agencies.
When Matthew receives a check four times a year for income he has earned on his stock investments, he is receiving
credit.
dividends.
cash.
deposits.
Leadership is especially important at the beginning of a business because
businesses cannot afford to pay employees.
startup failure rates are high.
every company must have a president.
only certain types of people can be leaders.
An important factor in effective verbal communication is
developing mannerisms.
having a pleasant voice.
enunciating rapidly.
reading from a script.
A major part of being responsible means knowing how to act
in government buildings.
at a professional sporting event.
in a job interview.
in different contexts and situations.
Which of the following is an example of processing a transaction with a debit card?
Tyler provided his card number and expiration date to the online travel agency so he could obtain his airline tickets now and receive his bill for the tickets later.
After Ava finished her meal at an upscale restaurant, she presented the server with a card that provided Ava with a special discount off her bill.
Jayden purchased a new video game from Great Deal Electronics using a store-issued card given to him by his grandfather.
When Naomi purchased office supplies, she presented the cashier with a card that automatically withdrew funds from her business's checking account.
A company's computer network allows many users to access the same programs on different computer units throughout the company. What type of computer operating system is the company using?
Augmented
Hosted
Multiprocessing
Multithreading
What type of procedure is designed to help companies serve patrons quickly and effectively?
Human resources-related procedures
Customer inquiry procedures
Emergency procedures
Disciplinary/Termination procedures
Jhenae just realized she failed to do an important and difficult task her boss had assigned to her. The task needs to be completed by tomorrow morning. What should Jhenae do to show she has initiative?
Ask her boss to extend the deadline
Ask her teammates to help complete it
Complete what she can before her work shift is over
Work late to complete it on time
What kind of insurance combines death benefits with a savings and investment account?
Ordinary life
Term
Liability
Homeowner's
Which of the following statements best describes revolving credit accounts:
Credit is used for consumed utilities that have not yet been paid.
Credit is paid in installments within a certain period of time.
The credit limit is set at the time the credit account is opened.
Interest is not charged if a credit user makes payments on time.
Which of the following is a name for a medium of exchange accepted and backed by the government as payment for goods and services:
Currency
Money market accounts
Credit cards
Certificates of deposit
Identify the weakness of the following opening paragraph used in a letter of application: "Your recent job post on Indeed for a customer service representetive is of interest to me. I would like to aply for the position."
Spelling
Grammar
Format
Punctuation
Which of the following statements is true about the concept of price:
Buyers and sellers have the same objectives.
Excess supply causes a decrease in price.
Consumer goods are almost always sold at the equilibrium price.
Rationing determines the rise and fall of prices.
GAAP is a system that provides accountants with
acceptable procedures.
professional development.
the newest technology.
networking opportunities.
A major problem for individuals and private businesses in a socialist command economy is
profit.
a lack of competition.
a shortage of consumer goods.
taxes.
Thor's supervisor provides only general guidance, avoids giving specific or detailed directions, and wants employees to function independently. What leadership style is the supervisor following?
Authoritarian
Democratic
Assertive
Laissez-faire
Cecelia wants to purchase a home. How could her bank help her with this goal?
Provide brokerage services
Provide a mortgage
Offer wealth management
Offer mobile check deposit
Which of the following statements related to debt management is true:
If you're struggling to pay your bills, you should contact your creditors to work out a modified payment plan.
Debt collectors are permitted to contact you at any time and in any manner, even if you've requested that they stop contacting you.
There is no risk of losing assets such as your car or home when you receive a secured loan from a creditor.
In many countries, your debts are absolved after you fail to pay your bills for 15 years.
When Trina's sales team won the company-wide competition, she was sure to share the credit with all her team members. Trina is demonstrating that she is
consistent.
open-minded.
generous.
impartial.
When stereotypes and prejudice are put into action, the result is
unconscious bias.
racism.
bias.
discrimination.
Rashid's business always puts the customer first. All of the company's decisions are made to satisfy customer wants and needs. Rashid's company is using the (a) concept.
If you fear change, the best way for you to cope with that fear is to
face your fear head-on.
keep your fear hidden.
pretend your fear doesn't exist.
hope your fear will go away.
Qualified employees who behave unethically on the job may harm themselves by being
rotated to similar positions.
sent to a training program.
held legally responsible.
passed over for promotions.
When employees demonstrate adaptability, they are able to be
honest.
creative.
flexible.
aggressive.
When consumers purchase a product, they are giving up their
demand.
utility.
desires.
buying power.
To learn objective information about a news topic, you should
read opinion columns in the newspaper.
rely on a single news source for information.
distrust the national news media.
compare numerous different sources.
Treating others the way you'd like to be treated is one way to build trust by
being fair.
keeping your promises.
taking responsibility for your mistakes.
communicating often and openly.
