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Lesson 32 (Ops 2 retrieval)

Total questions: 10

Worksheet time: 5mins

Name
Class
Date
1.

Which is NOT an aspect of Total Quality Management?

a)

Zero defects

b)

Benchmarking

c)

Buffer stock

d)

Quality chains

2.

A business has a maximum stock level of 2,000 items, it holds no buffer stock. It uses 250 units each day, and has a lead time of 5 days with its supplier. What is i) the reorder level and ii) the reorder quantity?

a)

Reorder level 1,250 units and reorder quantity 2,000

b)

Reorder level 250 units and reorder quantity 1,750

c)

Reorder level 1,000 units and reorder quantity 1,250

d)

Reorder level 1,250 units and reorder quantity 750 units

3.

Which approach to quality focuses on defect detection as opposed to defect identification?

a)

Total Quality Management

b)

Quality Control

c)

Quality Assurance

d)

Kaizen

4.

Which is NOT an internal economy of scale?

a)

Technical

b)

Managerial

c)

Education

d)

Financial

5.

A business produces and sells 1,200 items, and has maximum capacity of 2,000 items. It used to produce and sell 1,500 items. What is the likely consequence of this?

a)

It will have lower unit costs and higher profit margins

b)

It will have higher unit costs and lower profit margins

c)

It will have lower revenue and lower fixed costs

d)

It will have lower revenue and higher fixed cost

6.

Which is NOT a benefit of using Just-in-Time stock control?

a)

Less storage costs

b)

Lower risk of obsolescence

c)

Better cashflow

d)

It allows for unreliable suppliers

7.

A business is growing. It is considering investing in a new robotic production line to handle the larger quantities and become more efficient. Which internal economy of scale is being sought here?

a)

Managerial

b)

Technical

c)

Purchasing

d)

Financial

8.

Due to the influx of automotive businesses in the North-East local banks have began tailoring banking and debt factoring services to the sector. This is an example of?

a)

Internal financial economies

b)

Internal purchasing economies

c)

External financial economies

d)

External supplier economies

9.

Which is true of the motivational theory of Vroom?

a)

He had a hierarchy of needs which he believed must be achieved in an upwards order

b)

He believed that workers were primarily motivated by the opportunity to form relationships in the workplace

c)

He believed that there were some factors which motivated, but other factors which merely avoided worker dissatisfaction

d)

He believed workers needed to value the reward, believe they could achieve the target and expect the reward to be honoured to be motivated

10.

Quality assurance may be thought to be better than quality control because:

a)

It requires less worker training

b)

It will avoid wastage of materials and time

c)

It is less time consuming and disruptive to processes

d)

It will leave quality in the hands of only those most senior inspectors