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WorksheetsF1-F2 Quality Unit 6
Total questions: 5
Worksheet time: 3mins
Which one of these terms describes quality?
Ensuring that the minimum standard for customer expectations is met.
The ability to increase production volumes
Managing costs
Receiving fewer customer complaints
What is quality management?
The process of preventing a defect occurring in the first place.
Ensuring that the minimum standard for customer expectations is met.
Putting systems and processes in place to ensure the quality of products or services is consistent.
Developing a reputation for high quality.
Reason for improving quality - select the odd one out.
Increase profit
Improve efficiencies
Improve services to end users
Give employees a pay increase
Purpose of quality standards - select the odd one out.
Ensure the safety and reliability of products and services
Specify and improve on processes /procedures
Comply with relevant laws and regulations
Increase the risk of legal liability
Advantages of a quality culture - select the odd one out.
Reduce costs
A culture where everyone from the top down is responsible for quality.
Reduced waste
Reduce profit
