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WorksheetsEmployability Skills Summative Assessment Set-4
Total questions: 25
Worksheet time: 13mins
Arjunis very efficient at settling down disputes. What kind of interpersonal skill does Arjunhave ?
Communication
Team Building
Conflict Resolution
Negotiation
He went on a long journey. LONG is ___________
Adjective
Verb
Noun
Preposition
Which of the following is NOT a role of a Team Leader ?
Lead by setting good examples
Helps the team to focus on the task
Discourage team members
Maintain healthy group dynamics
Why do you want to work for us ?
You have been the market leader for past 5 years because of the reputation of your products and the quality of customer satisfaction and I would like to contribute my services to continue the success of the organization
You have been the market leader for past 5 years and I think it would be really great for my career to work for your organization
I love the fact that I can dress in Jeans and T-Shirt every day and the office is only a 5 minute bike ride from the beach
I am really attracted by the great salary and benefits your company offers
In an Interview if you do not know any answer, then you should............
bluff
keep guessing and answering
admit that you don’t know the answer
remain quiet
What are the three most important keys to get success in the Interview ?
Good Cologne >Nice Smile >Fresh Breathe
Making eye contact >Showing enthusiasm >Speaking clearly
Fresh Breathe >Nice Smile >Making eye contact
Developing rapport >Good body posture >Fresh Breathe
Riteshalways purchases from the Amazon online retail platform. Because he is satisfied with the quality of the delivered products and also on punctuality of the delivery. What type of customer is he ?
Need-based Customer
Impulsive Customer
Discount Customer
Loyal Customer
Someone has stolen my watch. SOMEONE is ______________
Noun
Pronoun
Verb
Adverb
Business Dress/Attire is an example of _______________
Verbal Communication
Listening
Nonverbal Communication
Proxemics
State true or false: “Never compare yourself with others”
False
True
State true or false: “It is okay to lean on the podium while delivering a presentation.”
False
True
Mithunwent to Big Bazar with a friend. He liked a bottle of deodorant and instantly brought that. What type of customer is he ?
Loyal Customer
Need-Based Customer
Impulsive Customer
Discount Customer
What is/are one of the steps to resolving Customer Service complaints ?
Listen to their problems
Empathize with their situation
Ask questions to gather more information
All of the above
When dealing with an angry customer, what skill is important to exhibit?
Avoiding the customer until they calm down
Mirroring the customer's anger
Maintaining a calm and patient demeanour
All of the above
Which of the following is NOT a key component of effective communication in customer support?
Active listening
Interrupting the customer to provide quick solutions
Empathy
Having patience
In customer support, what does "Frequently Asked Questions" (FAQs) refer to?
Questions that should be avoided by support agents
Secret questions that might be asked to the customer
Questions those are too complex for support agents to handle
Common questions customers often ask along with their answers
If you are speaking about your Weakness then what could be the nature of the weakness ?
Major & Difficult to Fix
Minor & Fixable
Major & Fixable
Anything you want to say
“Mention few points not written in your Resume” Which point/points you could mention ?
About your favourite movie star
Details of your hobbies or area of interests
Your personal strengths with a story
Both B) and C)
What does Open Palm Hand Gesture mean ?
Honesty & Sincerity
Unprofessional Behaviour
Arrogant
Casual Attitude
Why you set Goals ?
It helps to focus
It creates hope & confidence
It increases your accountability/responsibility
All of the above
How to pacify an irate customer ?
Argue with the customer
Tell the customer to come back later, because you are busy
Listening to the customer
Interrupt the customer while the customer is speaking
The baby is sleeping ________ the cradle
on
above
in
below
Identify Inter-PersonalCommunication from the given options.
Self-Talking
Answering questions of the Interviewer
Planning for the day
None of these
ALAS! We have lost the match. ALAS is.......................
Preposition
Conjunction
Interjection
Pronoun
Why Self Introduction as asked ?
For checking your communication skills
For checking your presentation skills
To know about your educational qualifications & work related skills
All of these
