WorksheetsBusiness Result UI Customer Sevice
Total questions: 21
Worksheet time: 16mins
something that you say before you give the most important fact of a situation
savvy
at the end of the day
chore
practical knowledge and ability
to bring your eyebrows together so that there are lines on your face above your eyes, often while turning the corners of your mouth downwards, showing that you are annoyed, worried, sad, or thinking hard
frown
grumpy
grasp
a job or piece of work that is often boring or unpleasant but needs to be done regularly
span
loyalty
chore
the period of time that something exists or happens
time
span
penalty
He stressed that the disease is not (a) and said that people should not hoard antibiotics.
There is little (a) for people to leave their cars at home when public transport remains so expensive.
Selling to new customers requires a more educative and consultative approach than when selling to (a) customers.
Every year I (a) my membership of the sports club. So, I've been a member of the club for 4 years already.
The legislation (a) China for manipulating its currency to gain trade advantages. (Past Simple)
He is certainly an effective lawyer but colleagues say that he lacks (a) (a friendly and pleasant way of treating other people that makes them feel relaxed)
Instead of butter, I always go (a) margarine or a low-fat spread.
You (a) what you pay for, and if you buy this card you'll get above average performance and good value for the price.
Full professors published fewer articles on (a) than did associate professors and were roughly equal to assistant professors.
The last time we played tennis he won me (a) down.
No one will deny that the buddhist, the Mahometan, the Confucianist, have their (a) of truth. (understanding)
All manufacturers want to encourage (a) to their own products. (the habit of always buying a product with the same name, made by the same company)
Overall, (a) is more than giving the customer what they expect, it's about exceeding their expectations so that they become loyal advocates for your brand. (the fact of keeping a customer for a period of time)
Our (a) program offers rewards and incentives to regular customers. (the fact of a customer buying products or services from the same company over a long period of time)
A (a) and friendly man, he immediately put me at my ease and I found myself beginning to unwind just talking to him. (having a pleasing and attractive manner)
It's a trend that innovative companies are taking advantage of wherever they can to attract and (a) customers in an increasingly competitive market. (to keep or continue to have sth)
