WorksheetsTeam Cobo December Meeting
Total questions: 10
Worksheet time: 10mins
A teacher creates a ticket for a Minecraft issue, what should you do first?
Forward to the Endpoint Management Team
Forward to my Tier-2 Technician
Call my Supervisor
Call the Server Team
A testing coordinator emails you about a last-minute request for 10 extra laptops, what should you do first?
Forward to the Warehouse Manager
Forward to my Tier-2 Technician
Forward to my Supervisor
Forward to my Coordinator
You need an emergency delivery brought out to your campus, what should you do first?
Create a ticket for the Warehouse Manager
Create a ticket my Tier-2 Technician
Call my Supervisor
Call my Coordinator
You are out of spare laptops, what should you do first?
Create a ticket for the Warehouse Manager
Create a ticket my Tier-2 Technician
Call my Supervisor
Call my Coordinator
A teacher sends you an upset email about the ongoing network connectivity issues, what should you do first?
Forward to my Supervisor
Forward to the Network Team
Forward to my Tier-2 Technician
Forward to my Coordinator
You are confused about a ticket and need clarification on processes, what should you do first?
Forward to my Supervisor
Forward to the Network Team
Forward to my Tier-2 Technician
Forward to my Coordinator
Imaging at your campus is slow or stopped working, altogether, what should you do first?
Call the Endpoint Management Team
Call my Tier-2 Technician
Create a ticket for the Endpoint Management Team
Create a ticket for my Tier-2 Technician
A principal calls you about a student that may have inappropriate messages between themselves and an adult on their district-issued device, what should you do first?
Ask them to call the Network Team
Ask them to call the Technical Services Supervisors
Ask them to call the Coordinator of Technical Services
Ask them to call the Director of Networking & Technical Services
A principal calls you about a last-minute event tomorrow morning that needs tech support, what should you do first?
Reach out to my Tier-2 Technician
Reach out to my Supervisor
Reach out to my Coordinator
Reach out to my Director
You need to take a day off next week, what do you do first?
Email my Supervisor
Enter the day in Absence Management
Email Kathy McDonald
Email my Coordinator
![[September] Download (+)](https://cf.quizizz.com/image/image-loader.svg)
