WorksheetsJAG mid-term-Professionalism/soft skills
Total questions: 33
Worksheet time: 23mins
How should employees behave during interactions with clients and co-workers?
Professionally
Opinionatedly
Judgmentally
Disrespectfully
Which of the following is the best method for communicating team goals?
Post the handouts on a bulletin board
Discuss goals in a group meeting
Discuss the goals in meetings with one team member at a time
Email the goals to everyone on the team
What is the first thing you should do if you want to become a leader on a team?
Take control and make decisions
Present a good example with hard work
Hold frequent meetings with members
Define a team identity
"Good Morning, Mr. Thomas" is an example of a ________.
Salutation
Email Body
Closing Statement
CC
"Love and Hugs" is an appropriate closing statement for business emails.
True
False
What does BCC stand for?
Business Carbon Copy
Carbon Copy
Blind Copy
Blind Carbon Copy
Typing work emails in ALL CAPS is the same as ________________.
Arguing
Expressing delight
Making a point
Shouting
What does Abigail's leadership role at her company mean?
Someone who tells employees what to do
The act of guiding a group or team, including Maya and Charlotte, to achieve a certain goal
Inspiring staff members to achieve their dreams
In a school project, Daniel, Ethan, and Mason are working under a team leader. The leader tells them exactly what to do without considering their opinions. Which type of leadership style is the team leader exhibiting?
Autocratic
Democratic
Laissez-faire
What should a leader do if they find a child misbehaving in the bathroom?
Ignore it
Address the behavior and explain proper restroom conduct.
What should a leader do when their best friend talks about inappropriate things?
Laugh and tell them stuff too
Tell them that they should choose to stay positive and not talk about negative things, and then ask for help from a teacher or parent
Ignore them and forget about it
Gossip to your other friends about what they were talking about
Who would you be proud to become?
A true friend
A hard worker
A great community member
A leader
A leadership competency includes which of the following?
Knowledge
Skills
Character
All of these
Good leaders listen to people with great attention and sincerity. This helps them understand people and their perspectives.
Empathy
Enthusiasm
Communication
Active Listening
What does integrity mean?
Begins at birth
Doing the right things
What does respect mean?
It means paying attention to the good in others, not their faults.
It is important to an individual.
It begins at birth.
What does responsibility mean?
Acting maturely
Doing necessary tasks well
What does good citizenship entail?
Considering the feelings of others
Considering others in actions
Accountability
Accepting responsibility for actions
Being truthful
Conscience
Having an inner feeling of what is right or wrong
Considering others in one's actions
Able to be believed because one is honest in dealing with others
___________ means to be trustworthy and reliable.
Dependability
Problem-solving
Open-mindedness
Integrity
______________ is the process of sharing information so that the message is received and understood with clarity and purpose.
Open-mindedness
Conflict management
Effective communication
______________ is the quality of being able to adjust to new conditions.
Empathy
Originality
Adaptability
Having the ___________ to ________ means being open to, or seeking out, new experiences, skills, and information.
willingness to learn
work-ethic
organization
integrity
Examples of soft skills include...
Being a power user for Microsoft Office
Integrity, teamwork, and effective communication
Taking care of your parents
Accomplishing 'light as a feather, stiff as a board'
Is being bilingual a hard skill?
True
False
What are hard skills?
They are always difficult to learn.
They are often referred to as transferable skills.
They are referred to as technical skills.
None of the above.
What are soft skills?
They are easily learned.
They are not desired by employers.
They are personal and people skills.
All of the above.
What type of form is the text above?
Medical form
Registration form
Purchase order form
Reservation form
Most forms use capital letters because...
They are easier to write.
They have many different types of letters.
They are easier to read.
Your want to book a hotel room for two nights. Which of the following forms should you fill out?
Why is it necessary to write neatly on a job application?
Only people with perfect handwriting get hired.
You should always write in cursive.
The company needs to be able to read your writing.
What is the abbreviation for asking about gender?
M.I
M/F
MM/DD/YY
DD/MM/YY
DOB
