WorksheetsNPS Boot Camp
Total questions: 20
Worksheet time: 14mins
A Promoter score is between what ?
1-20
9-10
3-5
What is Empathy ?
The ability to understand and share the feelings of another.
Cognitive, Emotional and Compassionate
The difference between right or wrong
All of the above
What is the score for a detractor ?
5-10
2-3
6 and below
0-6
This program helps you identify if the PA is approved, denied or pending. What Program is it ?
(a)
" " is the platform to gauge patients' overall satisfaction. There are 3 levels for one survey on how a patient can rate a call.
(a)
When a patient has made two (2) or more contact attempts towards resolution on the same issue, Who do you transfer them to ?
COE TEAM
BV
Pharmacist
InBound Resolutions Team
What is the IBRT (InBound Resolutions Team) Extension ?
103-6981
103-7324
101-6111
A Passive Score is between ?
0-6
7-8
9-10
True or False: If you type the rejection or error message in the search bar of the Source, Documents will appear to help you in your call.
True
False
True or False: It's ok for the patient to call the PA dept.
True
False
What is needed to Add Insurance and Copay to the Patients profile ?
I Don't Know
To take responsibility for the actions of others is to have what ?
(a)
Plan Benefit Override is located on what program ?
PeopleSafe
The Source
SPRx
What is the stability RPH Ext ?
(a)
True or False : 3 valid Detractor scores can be risk for termination.
True
False
You have how many seconds to answer your call ?
5
3
10
7
How many days out should you schedule an RX if the PA Required task is listed ?
2 DAYS
3 Days
7 DAYS
10 Days
If the PA is approved and the claim is not processing, What is the next step ?
The MDO IS ON THE LINE
Contact the RPH
Contact Cares
Hang up
Contact PA DEPT
Patient calls on Saturday for Monday delivery, who do you contact ?
(a)
What should you do when the error "Generic Decline" populates while adding a pap card ?
contact the assist line
Add the card as credit card
contact account solutions
call cares
