There are two basic personality types, Type A and Type B. Listed below are the two types of personalities. Identify which type you are.

Aggressive, wants recognition, forceful in speech, driven, and highly competitive

Three effective solutions to managing stress include

Common Job‐related Frustrations and stress include the following:

How do I handle the stress during a catastrophic event, the death of an officer or child?

failure to manage stress is

Six Common Signs of Unmanaged Stress

is defined in Webster’s Dictionary as “worn out by excessive or improper use.”

Basic Elements of Interpersonal Communications (IPC)

The process involves four basic elements:

The person who sends information is the

1. The response from the receiver back to the sender which the sender uses to ensure understanding

1. The person who receives the information sent

1. The content of the information sent by the sender

People communicate in one of two basic forms:

Non‐verbal communications are the process of sending and receiving wordless messages. 

Examples of various forms of verbal communications include:

Six Interpersonal Skills Required During Call Processing

E9‐1‐1 or Enhanced 9‐1‐1 is the basic 9‐1‐1 system with enhancements such as Automatic Numbering Identification (ANI) and

 the first 9‐1‐1 call was made in America.

The three basic elements of a telecommunication system are:

VoIP allows users to travel anywhere in the world and still make and receive phone calls:

A collection of transmitters, receivers, or transceivers that communicate with each other is known as a network.

An electronic device for text communication via a telephone line, used when one or more of the parties have hearing or speech difficulties.

The process of sending text-to-9-1-1 messages via carrier native SMS on a cellular phone.

A method of dispatching emergency services assisted by computer. It can either be used to send messages via a mobile data terminal (also called an MDT) and/or used to store and retrieve data (i.e., radio logs, field interviews, caller information, schedules, etc.)

the ability of different public safety agencies to communicate with one another efficiently.