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WorksheetsRecap for the week
Total questions: 22
Worksheet time: 12mins
Which is NOT part of the 5 stages customers go through
Problem or need recognition
Procurement
Information search
Evaluting alternatives
What the capital of Vietnam?
Ho Chi Minh
Sai Gon
Beijin
Hanoi
What are the 3 factors that affect customer behaviour?
Personality traits, Psychological responses & Social Trends
Personality traits, Zodiac Signs & Auspicious Dates
Weather, Distance & Social Trends
Psychological responses, Social Trends & Spending Power
Which line is Stadium MRT under?
Green
Purple
Blue
Orange
What does Information search consist of?
Internal & Outernal Search
External & Navigational Search
Internal and Infromational Search
Internal & External Search
Who was the 1st Elected President in Singapore
Ong Teng Chong
S.R. Nathan
Lee Hsien Loong
Tharman
What does KJE road sign stand for?
Katong Expressway
Kranji Expressway
Kembangan Expressway
Khatib Expressway
Customer (a) refers to an individual's buying habits, social trends and background factors
Fullerton Hotel was once a?
Army Camp
Post Office
Bank
Always been a hotel
Evaluation of Alternatives is the (a) stage of service experience
Non-SimplyGo EZ-Link cards not valid for public transport from?
Dec 2024
June 2024
Feb 2024
2025
What is the main organ that controls our body?
Heart
Spine
Lungs
Brain
Some companies offer ____________ to extend and enrich post purchase communications for its customers
Non expiry Vouchers
Money back guarantees
Travel deals
Unlimited exchanges
What does NCID stand for? (hint: Covid)
National Centre for Injections
National Centre for Infant Diseases
National Centre for Infectious Diseases
New Community for Infectious Diseases
Steps to mitigate data breach
Know what info will help, where its stored n the risk
Know what info there is, where its stored n the risk
Know what info there is, where its stored n the firewall brand used
Know what info there is, and update all the info
Methods to Increase Customer Retention
Listen, Do Surveys & Advertise
Communication, Responsive & Maintain bond
Update, Meet Up and Forget
Call, Check & Delete
Methods to Increase Customer Retention
Listen, Do Surveys & Advertise
Communication, Responsive & Maintain bond
Update, Meet Up and Forget
Call, Check & Delete
Meaning of PDPA
Personal Date Protection Act
Personal Data Protection Act
Protection Data Personal Act
Personal Data Protection Agreement
What is Market Segmentation?
How a business divides its customers into smaller managable groups with common intrest
How a business sells its products in different boxes and packagings
How a business joins its customers into 1 big group and collates data as a country
How a business joins its customers into smaller managable groups with same intrests
Which Does Not fall under the DNC register?
No Voice Call
No Text Message
No Letters posted
No Fax message
Some Objectives of PDPA
Content, purpose, accuracy
Transferability, secrecy, governance
Reasonable, retention, reduction
Personal, protection, procedure
Which other country's currency can be used in Singapore
Philippines
Butan
Brunei
Pakistan
