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WorksheetsHeartist Day Q2
Total questions: 11
Worksheet time: 6mins
What is our WHY?
We are all Heartist
We connect hearts all around the world
We congest hearts all around the world
We are One
What is the difference between change & transformation?
Change focuses on our personality, and Transformation focuses on ensuring we practice Heartist
Change focuses on predefined personality, and Transformation focuses on ensuring we practice Heartist
Change focuses on executing predefined process, and Transformation seek to discover or invent business towards the future
There is no different between change & transformation
How do we creating Accor Raving Fans?
Always bring them to the best concerts
Extending a Heartist level experience to guest & Heartist
Give the ALL Loyalty Welcome Amenities
By ensuring we follow SOP Process
What are the 4 optimal Employee Experience?
I feel
Valued, Free, Sparkled,
&
We are One
I feel
Valued, Free, Sparkled,
&
Belong
I feel
Welcome, Warmhearted, Incredible
&
We are One
When we are on Heartist Level, we forget the Process
True
False
Why it is hard to leave the Process level?
Because we feel safe
Because we don't know how to do it otherwise
Because guest likes the process Level
Because our boss will be mad
To bring someone from Process Level to the Heartist Level, we should
Threaten them
Teach them
Treat them
Be Heartist ourself first
Who is Trudy?
Stephanie's friend
An Accor Manager
Our negative inner voice that stop us from daring
Our positive inner voice that encourage us from daring
What is the name of the employee area inside the CXC?
Employee Sparkle
Heartist Sparkle
We Sparkle
Accor Sparkle
Why we should spread the sparkle?
To improve our employee experience
To make Accor shine
To make us feel good
Because training say
What is the objective on having the "Cross the Line" exercise?
Make people cry
Make calories burn & muscle move
Discover personal info about our colleagues
Realize that we have more in common than we think & Everyone has a story which may different than us
