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WorksheetsOffice Procedures Review Questions
Total questions: 77
Worksheet time: 58mins
Which of the following reasons would cause a school meeting to be postponed?
a quorum is not present
Minutes of the last meeting were not circulated
the agenda for the meeting was not sent to the members
the Chairman is absent
When is the thesaurus the best form of reference to be used?
to look for grammatical rules
to determine the most appropriate word
to find the meaning of a word
to check a person's form of address
Which of the following illustrates the structure and relationship ranks in an organization?
flow chart
line chart
organizational chart
reference chart
What is the business document involved when the seller sends billing to a buyer?
Advice Note
Invoice
Receipt
Statement
Which document is submitted to the Purchasing Department to request the purchase of office supplies for another department?
Purchase Order
Quotation
Requisition
Tender
Which of the following shows the correct arrangement of a formal business report?
Title Page, Table of Contents, Introduction, Body, Conclusion, Reference Page
Title Page, Body, Introduction, Conclusion, Table of Contents, Reference Page
Title Page, Reference Page, Introduction, Table of Contents, Body, Conclusion
Title Page, Introduction, Body, Conclusion, Reference Page, Table of Contents
Which document ought to be enclosed with a Job Application Letter?
business letter
contract
resume
transcript
In the school announcement, the Principal mistakenly stated that 'students are suppose' to attend the assembly. What specifically describes the grammatical misstep made in that phrase?
deletion
error
mistake
omission
The choice of date placement depends on the letter format used. If the letter has the date, complimentary close, and signature starting from the centre, which format is being used?
AMS Simplified Block
Block Format
Modified Block
OCR Format
What activity takes place when team members offer ideas or suggestions to find a solution to a problem?
Assertions
Brainstorming
Consensus
Leadership
What is a proposal formally made in a meeting called?
acclaim
motion
quorum
verbatim
Which document is required by a foreign government to grant permission for a person to enter its country?
affidavit
license
passport
visa
When making travel arrangements which kind of numbers are usually associated with hotel and vehicle reservations?
confirmation
insurance
personal identification
registration
Which mailing notation indicates that an envelope should be opened by the addressee only?
Airmail
Confidential
Priority
Registered
A document is to be sent to Ms. Clarke in Human Resources and Mr. Tucker in Shipping. What needs to be attached to ensure that they both receive this document?
delivery slip
mail register slip
referral slip
routing slip
Which of the following is not categorized as an alternative office?
home office
mobile office
traditional office
virtual office
Kelli Jones is a writer and is paid a fee when she writes several journals. What type of worker is Kelli?
freelancer
non-territorial worker
vendor
worker on the go
Which of the following is known as a Not-For-Profit entity?
Bahamasair
Commonwealth Bank
Super Value Food Store
The Bahamas Boy Scouts Association
What does the acronym HTML stand for?
Hypertext Markup Language
Hypertext Markup Language
Hypotext Makeup Language
Hypotext Markup Language
The process of marking a record to indicate the filing segment is known as which of the following?
checking
coding
correcting
cross-referencing
Information in a travel folder
will not help you organize the details of an upcoming trip
will serve as a reminder system for tasks related to the trip
should be assembled when a trip is completed
all of the above
Where can airline schedules be obtained?
by calling an airline
at ticket counters in an airport
by accessing an airline's web site
all of the above
An official document that permits citizens to travel outside the Bahamas is a
passport
visa
itinerary
consulate
When traveling on business
providing a gift for your host at a meeting is never appropriate
a handshake is considered inappropriate in many parts of the world
arrange your schedule to allow for unexpected travel delays
paying for meals is generally accepted as the role of the guest
An appendix for a business report
gives the reader an overview of the report
provides detailed information to support the body of the report
contains the text or message of the report
identifies sources used in preparing the report
A business report formatted with a top margin of 2”, a bottom margin of 1”, a left margin of 1 ½”, and a right margin of 1” is what type of report?
left bound
unbound
top bound
right bound
Two methods of communication that may be used by members within the same firm are
e-mail and letters
e-mail and memorandum
letters and telephone
letters and reports
Letters that have standardized responses that can be used to answer a variety of similar requests are called
Bad news letters
Form letters
Good news letters
Request letters
When preparing an e-mail, you need to know the receiver’s
website address
LAN address
e-mail address
wireless address
Which letter style omits the salutation and the complimentary close?
Modified Block
Block
AMS Simplified
Indented
Which side margins should be applied to a memorandum?
1 inch
1.5 inches
2 inches
2.5 inches
The business slogan and logo are parts that may be found in the __________ of a business letter
Attention Line
Printed Letterhead
Salutation
Subject Line
In what time zone is The Bahamas located?
Atlantic
Eastern
Central
Pacific
A message that involves a refusal or other news that the reader will find disappointing is a
positive message
neutral message
negative message
persuasive message
A group of connected computers that are close to each other, usually within several hundred feet, is called
a wide area network (WAN)
an Internet
a local area network (LAN)
a microwave transmission
Nathan, Andrew, and Lynkin are studying for their upcoming exam. The ability to understand concepts or material that has been read is called
comprehension
interpretation
paying attention
reading
What is the standard-sized paper used for legal documents?
8.27 x 11.67
8.5 x 11
8.5 x 14
7.25 x 10.5
What does the proofreader’s symbol (¶) indicate to the typist?
copy paragraph
new paragraph
no new paragraph
run-on sentence
In a school project on investigative research, where should all the questionnaires be placed?
Acknowledge Section
Appendix Section
Bibliography Section
Conclusion Section
During a school assembly, to indicate formally the support of a motion is known as a
motion
quorum
second
verbatim
Which of the following is a definition of “minutes”?
a notice of a meeting
items scheduled in a meeting
scheduling a meeting
written record of a meeting
A job application does NOT make a good first impression if
the resume is well-organized and easy to read
the cover letter is personalized and tailored to the job
there are many relevant attachments
there are signs of apparent errors
A person with a smartphone and the caller ID feature allows them to
block calls before answering
identify calls before dialing
identify calls before answering
state the amount the call costs
Mr. L. Moss of Bimini, Bahamas, is scheduled to make a conference call between the partners at 9:30 a.m. The partners are located in Freeport, Grand Bahama, and Los Angeles, California, U. S. A. At what time should the partner in Los Angeles be available to take the conference calls?
6:30 a.m
9:30 a.m.
3:30 p.m
9:30 p.m.
Guides for conducting meetings are called
action plans
minutes
parliamentary procedures
rules
All of the following are time management techniques except one. Which one?
Completing jobs with little to no supervision
Developing strategies for avoiding time wasters
Establishing priorities
Planning your work in an orderly manner
The chairperson of the Fun Day Committee suggested that the event date be moved to the following week. What is a suggestion given in this manner during a meeting called?
Agenda
Motion
Resolution
Second
What is the main benefit of maintaining an activity list?
Prioritizing tasks
Reducing procrastination
Tackling tasks
Utilizing the activity list
What is the roadmap for a meeting?
Agenda
Notice
Proxy
Resolution
Which of these is not a part of effective time management?
Making a map
Prioritizing a task
Procrastination
Tackling a task
In a video conference
participants can see and hear one another
participants can see one another, but not hear one another
participants can hear one another, but not see one another
all participants must be located in the same time zone
During a brainstorming session
only interesting or realistic ideas are recorded
criticism of ideas offered is welcomed
explanations and combinations of ideas are encouraged
the meeting leader should offer most of the ideas
Putting aside anything else on your mind when you read is
focusing on your reading
identifying the purpose for reading
scanning
summarizing
A visa is
simply a piece of paper
a permit granted by a foreign government for a person to enter its country
a document that gives a detailed plan of a trip
a permit to open up a business
Vocabulary is defined as
a language using dialect
particular types of words used in a profession
slang
a stock/list of words
The way in which people interact and communicate with others is called
group dynamics
brainstorming
teleconferencing
digital communicating
If your supervisor does not keep a personal calendar for appointments, you should provide a ____________________ each morning.
tickler file
checklist
reminder card
daily schedule
When you record information on an appointment schedule, your handwriting must be
legible
cursive
in print
typewritten
Knowledge of records management principles and basic filing rules is a skill for workers who perform
word processing activities
desktop publishing activities
data processing activities
information management and transmission activities
Continuous improvement
does not help keep policies and procedures up to date
means being alert at all times in ways of working more productively
does not overlap the principles of total quality management
is an effort usually undertaken by a company’s managers and does not affect other employees
To work effectively in a team, employees
should not worry about obstacles to achieving the team’s goals
need not consider how the success of the team will be measured
should set clear goals for the team
should avoid assessing the strengths of individuals because all work will be done as a team
An employee who is dependable and trustworthy exhibits
reliability
productivity
cooperativeness
independence in learning
A sales clerk entering details of a customer’s order is an example of
creating information
searching for information
processing information
communicating information
An organization’s communications network that is meant for the use of its employees or members is called
the Internet
an intranet
an extranet
a mobile office
Those persons who provide direction in carrying out the policies of a company are
departmental employees
middle management
senior management
senior management
The manner of speaking that expresses the speaker’s attitude or feeling is
volume level
tone
modulation
colloquialism
The exchange of information utilizing speech, writing, or signal is called
decoding
coding
conversation
communication
The method used to send a message is called
channel
feedback
receiver
sender
Responding to a message through actions or words is
communicating
feedback
speaking
distraction
The process of determining the meaning of a message is called
decoding
coding
encoding
feedback
One way to send verbal messages is by
decoding
listening
writing
gesturing
Any communication that conveys a message consisting of speech is called
non-verbal communication
visual communication
written communication
oral communication
Any communication that conveys a message consisting of typed words is called
non-verbal communication
visual communication
written communication
oral communication
Any communication that conveys a message consisting of gestures is called
non-verbal communication
visual communication
written communication
oral communication
All of the following are barriers to effective communication except
improper timing
communication overloads
distortion of information
elimination of noise
The content of communication is called
the message
noise
media richness
jargon
When a person receives a message, it is their responsibility to provide the sender
self-concept
nonverbal cues
perception
feedback
