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WorksheetsSCM C1
Total questions: 54
Worksheet time: 27mins
Supply chain profitability is
not correlated to the value generated by the various stages of the supply chain.
the total profit to be shared across all supply chain stages.
the difference between the revenue generated from the customer and the overall cost across the supply chain.
B and C only
Which of the following is not a stage within a typical supply chain?
Customers
Retailers
Wholesalers/Distributors and Manufacturers
All of the above are stages within a typical supply chain.
Which of the following is not a stage within a typical supply chain?
Customers
Retailers
Component/Raw material suppliers
Merchandisers
Successful supply chain management requires which of the following decision phases?
Supply chain strategy/design
all of the above
Supply chain operation
Supply chain planning
The decision phases in a supply chain include
production scheduling
customer relationship management.
supply chain operation
supply chain orientation.
The cycle view of a supply chain holds that
the processes in a supply chain are divided into 2 categories.
the processes in a supply chain are divided into a series of activities performed at the interface between successive stages.
all processes in a supply chain are initiated in response to a customer order.
all processes in a supply chain are performed in anticipation of customer orders.
The push/pull view of a supply chain holds that
the processes in a supply chain are divided into a series of activities performed at the interface between successive stages.
all processes in a supply chain are initiated in response to a customer order.
the processes in a supply chain are divided into 2 categories depending on whether they are initiated in response to or in anticipation of customer orders
all responses in a supply chain are performed in anticipation of customer orders.
Which of the following is not a cycle in the supply chain cycle view?
Analysis cycle
Customer order cycle
Replenishment cycle
Manufacturing cycle
Which of the following is not a cycle in the supply chain cycle view?
Customer order cycle
Replenishment cycle and Manufacturing cycle
Procurement cycle
All of the above are part of the supply chain cycle view.
The customer order cycle occurs at the
customer/retailer interface.
retailer/distributor interface.
distributor/manufacturer interface.
manufacturer/supplier interface.
Which of the following is not a process in the customer order cycle?
Customer arrival
Customer order entry
Customer order fulfillment and Customer order receiving
All are processes in the customer order cycle.
Customer arrival refers to
the point in time when the customer has access to choices and makes a decision regarding a purchase.
the customer informing the retailer of what they want to purchase and the retailer allocating product to the customer.
the process where product is prepared and sent to the customer.
the process where the customer receives the product and takes ownership.
The objective of the customer arrival process is to
get the correct orders to customers by the promised due date at the lowest possible cost.
maintain a record of product receipt and complete payment.
maximize the conversion of customer arrivals to customer orders.
ensure that orders are quickly and accurately entered and communicated to other affected supply chain processes.
Customer order entry is
the point in time when the customer has access to choices and makes a decision regarding a purchase
the customer informing the retailer of what they want to purchase and the retailer allocating product to the customer
the process where product is prepared and sent to the customer.
the process where the customer receives the product and takes ownership.
The objective of customer order entry is to
get the correct orders to customers by the promised due date at the lowest possible cost
maintain a record of product receipt and complete payment.
maximize the conversion of customer arrivals to customer orders.
ensure that orders are quickly and accurately entered and communicated to other affected supply chain processes.
Customer order fulfillment refers to
the point in time when the customer has access to choices and makes a decision regarding a purchase.
the customer informing the retailer of what they want to purchase and the retailer allocating product to the customer
the process where product is prepared and sent to the customer.
the process where the customer receives the product and takes ownership.
The objective of customer order fulfillment is to
get the correct orders to customers by the promised due date at the lowest possible cost.
maintain a record of product receipt and complete payment.
maximize the conversion of customer arrivals to customer orders.
ensure that orders are quickly and accurately entered and communicated to other affected supply chain processes.
Customer order receiving is
the point in time when the customer has access to choices and makes a decision regarding a purchase.
the customer informing the retailer of what they want to purchase and the retailer allocates product to the customer
the process where product is prepared and sent to the customer.
the process where the customer receives the product and takes ownership.
The replenishment cycle occurs at the
customer/retailer interface
retailer/distributor interface.
distributor/manufacturer interface.
manufacturer/supplier interface.
The processes involved in the replenishment cycle include
retail order receiving.
retail order entry.
retail order trigger
retail order fulfillment.
all of the above
The processes included in the replenishment cycle include all of the following except
retail order receiving.
retail order entry.
retail order trigger
retail order fulfillment.
none of the above
The processes included in the replenishment cycle include
order arrival.
production scheduling.
retail trigger.
manufacturing.
The replenishment cycle is initiated when
the customer walks into the supermarket
the customer calls a mail order telemarketing center
customers load items intended for purchase into their carts.
a product is received into stock at a store.
none of the above
The manufacturing cycle occurs at the
customer/retailer interface.
retailer/distributor interface.
distributor/manufacturer interface.
manufacturer/supplier interface.
The processes involved in the manufacturing cycle include
receiving and manufacturing and shipping.
production scheduling.
order arrival.
all of the above
The processes involved in the manufacturing cycle include
order trigger
production scheduling
order fulfillment
order entry
The production scheduling process in the manufacturing cycle is similar to the
order receiving process in the replenishment cycle.
order fulfillment process in the replenishment cycle.
order entry process in the replenishment cycle.
order trigger process in the replenishment cycle.
The manufacturing and shipping process in the manufacturing cycle is equivalent to the
order receiving process in the replenishment cycle.
order fulfillment process in the replenishment cycle.
order entry process in the replenishment cycle.
order trigger process in the replenishment cycle.
The procurement cycle occurs at the
customer/retailer interface.
retailer/distributor interface.
distributor/manufacturer interface.
manufacturer/supplier interface.
The relationship between the manufacturer and supplier during the procurement cycle is very similar to the relationship between
customer and retailer.
retailer and distributor.
distributor and manufacturer.
manufacturer and customer.
The cycle view of the supply chain is useful when considering operational decisions, because
it categorizes processes based on whether they are initiated in response to or in anticipation of customer orders.
it specifies the roles and responsibilities of each member of the supply chain.
processes are identified as either reactive or speculative.
it focuses on processes that are external to the firm.
The push/pull view of the supply chain is useful when considering strategic decisions relating to supply chain design, because
it categorizes processes based on whether they are initiated in response to or in anticipation of customer orders.
it specifies the roles and responsibilities of each member of the supply chain.
it clearly defines the processes involved and the owners of each process.
it focuses on processes that are external to the firm.
Which of the following statements about pull processes is accurate?
May also be referred to as speculative processes.
Execution is initiated in anticipation of customer orders.
At the time of execution, demand must be forecast.
May also be referred to as reactive processes.
Which of the following is not an accurate statement about pull processes?
May also be referred to as speculative processes.
Execution is initiated in response to a customer order.
At the time of execution, demand is known with certainty.
May also be referred to as reactive processes.
Which of the following statements about push processes is accurate?
May also be referred to as speculative processes.
Execution is initiated in anticipation of customer orders.
At the time of execution, demand must be forecast.
May also be referred to as reactive processes.
Which of the following is not an accurate statement about push processes?
May also be referred to as speculative processes.
Execution is initiated in anticipation of customer orders.
At the time of execution, demand must be forecast.
May also be referred to as reactive processes.
Supply chain macro processes include which of the following?
Customer Relationship Management (CRM)
Internal Supply Chain Management (ISCM)
Supplier Relationship Management (SRM)
all of the above
Supply chain macro processes include which of the following?
Internal Relationship Management (IRM)
Customer Relationship Management (CRM)
External Relationship Management (ERM)
Supply Chain Relationship Management (SCRM)
Supply chain macro processes include which of the following?
Internal Relationship Management (IRM)
External Relationship Management (ERM)
Supplier Relationship Management (SRM)
Supply Chain Relationship Management (SCRM)
Activities involved in the Customer Relationship Management (CRM) macro process include
planning of internal production and storage.
order fulfillment.
marketing.
supply planning.
Activities involved in the Customer Relationship Management (CRM) macro process include all of the following except
marketing.
sales.
order management and call center management.
All of the above are activities of CRM.
Activities involved in the Internal Supply Chain Management (ISCM) macro process include
marketing
order fulfillment.
sales.
order management.
Activities involved in the Internal Supply Chain Management (ISCM) macro process include all of the following except
planning of internal production and storage.
order fulfillment.
supply planning.
order management.
Activities involved in the Supplier Relationship Management (SRM) macro process include
planning of internal production and storage.
order fulfillment.
supplier evaluation and selection.
order management.
Activities involved in the Supplier Relationship Management (SRM) macro process include all of the following except
negotiation of supply terms.
design collaboration.
demand planning.
supplier evaluation and selection.
The phenomenal success of 7-Eleven Japan is attributed to
being in the right place at the right time
its supply chain design and management ability.
having 9000 locations.
serving fresh food.
A key issue facing Toyota is
developing an internet marketing system.
whether to specialize in a particular market.
design of its global production and distribution network.
how to implement model changes.
When a customer purchases a book online from a company such as Amazon, which of the following is NOT part of the typical supply chain operations?
The customer
Amazon's web site
Amazon's book supplier
Amazon's accounting department
A supply chain has many stages. It would NOT typically involve this stage.
Customer's trip to retailer
Retailers
Manufacturers
Raw materials suppliers
Each stage in a supply chain is connected through the flow of products, information, and funds. These flows often occur in both directions and is usually managed by
pricing department.
one of the stages
upper management.
engineering department.
Supply chain surplus involves what two parts?
Manufacturing cost and selling price
Customer value and supply chain cost
Customer value and high quality products
Reliable transportation and supply chain cost
For any supply chain, the source of revenue is generated by
efficient operations.
information flows.
the customer.
product flows.
Webvan designed a supply chain with large warehouses in several major cities in the United States, from which groceries were delivered to customer homes. They failed partly because of
low demand for their service.
slow inventory turnover compared to industry averages.
higher labor costs for picking orders.
poor quality products.
Successful supply chain management requires many decisions relating to the flow of information, product, and funds. These decisions fall into three categories or phases. Which of the following is NOT one of these categories?
Supply Chain Operation
Supply Chain Planning
Supply Chain Strategy and Design
Supply Chain Alliances
