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CONSUMER BEHAVIOUR MIDTERM EXAM

Total questions: 50

Worksheet time: 13hrs 30mins

Name
Class
Date
1.

A (a)   as all the people who occupy a housing unit (a house, apartment, group of rooms, or single room designed to be occupied as separate living quarters).

2.

A (a)   as one having at least two members related by birth, marriage, or adoption, one of whom is the householder (householder owns or rents the residence).

3.

A (a)   is a householder living alone or exclusively with others to whom he or she is not related .

4.

The (a)   — a family consisting of a couple, one or both of whom were previously married, their children, and the children from the previous marriage of one or both parents —is one missing form. 2

5.

The term (a)   refers to a married couple and their own or adopted children living at home . Much publicity has been given to its demise, and this type of family has clearly declined over time.

6.

The traditional view of the American household life cycle was quite simple. People married by their early twenties; they had several children; these children grew up and started their own families; the original couple retired; and the male would eventually die, followed after a few years by the female. This was known as the (a)   , and it was a useful tool for segmenting markets and developing marketing strategy.

7.

American households follow much more complex and varied cycles today. Therefore, researchers have developed several models of the (a)   . All are based on the age and marital status of the adult members of the household and the presence and age of children.

8.

Roughly 37 percent of children are born to unmarried mothers, a number that has risen by 10 percentage points since 1990. However, as many as 40 percent of these children may actually be born to cohabiting unmarried parents. Divorce, while on the decline since 1980, continues to be a significant part of American society, with 40 percent of first marriages ending in divorce. 14 Although most divorced individuals remarry and most women who bear children out of wedlock eventually get married, 9 percent of American households are single-parent families, and 79 percent of these are headed by women.

(a)  

9.

The (a)   category is made up of people who have never married and those who are divorced and have no child-rearing responsibilities. These individuals are in the 35-to-64 age category, which includes the Generation X and baby boomers.

10.

The lifestyle changes in the 1980s and 1990s influenced many young couples to not have children. 17 In other cases, these households represent second marriages in which children from a first marriage are not living with the parent. This group also includes married couples whose children have left home.

(a)  

11.

Many members of the baby boom generation and Generation X delayed having their first child until they were in their mid-thirties. This produced the new phenomenon of a large number of middle-aged, established families entering into parenthood for the first time.

(a)  

12.

A major difference between this group and delayed full nest I is age of the children. The children of full nest II are generally over age six and are becoming more independent. The presence of older children creates unique consumption needs, however. Families with children six and older are the primary consumers of lessons of all types (piano, dance, gymnastics, and so on), dental care, soft drinks, presweetened cereals, and a wide variety of snack foods.

(a)  

13.

Single individuals in the 35-to-64 age group who have children are often faced with serious financial pressures. The same demands that are placed on the middle-aged married couple with children are present in the life of a middle-aged single with children.

(a)  

14.

There are about 12.2 million households in this segment, and it is expected to grow rapidly over the next 10 years as baby boomers age. Many couples in the over-64 age group are either fully or partially retired.

(a)  

15.

There are more than 16 million older singles in the United States, and this group will continue to grow as baby boomers age. Approximately 70 percent of all older singles are female, and roughly two-thirds of all older singles live alone.

(a)  

16.

(a)   is the process by which decisions that directly or indirectly involve two or more family members are made . Decision making by a group such as a family differs in many ways from decisions made by an individual.

17.

The family member who fi rst recognizes a need or starts the purchase process.

(a)  

18.

The individual who has expertise and interest in a particular purchase. Different individuals may seek information at different times or on different aspects of the purchase.

(a)  

19.

The person who infl uences the alternatives evaluated, the criteria considered, and the fi nal choice.

(a)  

20.

The individual who makes the fi nal decision. Of course, joint decisions also are likely to occur.

(a)  

21.

The family member who actually purchases the product. This is typically an adult or teenager.

(a)  

22.

The user of the product. For many products there are multiple users.

(a)  

23.

(a)   have traditionally occurred with the purchase of such products as automobiles, liquor, and life insurance. Wife-dominant decisions were more common in the purchase of household maintenance items, food, and kitchen appliances.

24.

(a)   is the process by which young people acquire skills, knowledge, and attitudes relevant to their functioning as consumers in the marketplace.

25.

(a)   (0 to 2 years). During this period, behavior is primarily motor. The child does not yet “think” conceptually, though cognitive development is seen.

26.

(a)   (3 to 7 years). This period is characterized by the development of language and rapid conceptual development.

27.

(a)   (8 to 11 years). During these years, the child develops the ability to apply logical thought to concrete problems.

28.

(a)   (12 to 15 years). During this period, the child’s cognitive structures reach their greatest level of development, and the child becomes able to apply logic to all classes of problems.

29.

(a)   are those capabilities necessary for purchases to occur such as understanding money, budgeting, product evaluation, and so forth.

30.

(a)   are the knowledge, attitudes, and values that cause people to attach differential evaluations to products, brands, and retail outlets.

31.

__________are cognitive and affective orientations toward marketplace stimuli such as advertisements, salespeople, warranties, and so forth.

a)

Consumption-related attitudes

b)

Consumption-related behaviour

c)

Consumption-attitudes

d)

Consumption- behaviour

32.

________occurs when a parent or sibling specifically and directly attempts to bring about certain responses through reasoning or reinforcement.

a)

Instrumental training

b)

Instrumental attitude

c)

Instrumental reinforcement

d)

Instrumental attitude reinforcement

33.

__________ occurs when a child learns appropriate, or inappropriate, consumption behaviors by observing others .

a)

Modeling

b)

Mediation

c)

Meditation

d)

Modeling Mediation

34.

__________ occurs when a parent alters a child’s initial interpretation of, or response to, a marketing or other stimulus.

a)

Mediation

b)

Modeling

c)

Modelling

d)

Mediation Model

35.

A _____ is defined as two or more individuals who share a set of norms, values, or beliefs and have certain implicitly or explicitly defi ned relationships to one another such that their behaviors are interdependent .

a)

group

b)

more individuals

c)

individuals

d)

organization

36.

A _______ is a group whose presumed perspectives or values are being used by an individual as the basis for his or her current behavior

a)

reference group

b)

group

c)

organization

d)

individual

37.

Strength of social tie refers to the closeness and intimacy of the group linkages. _____________, such as family and friends, involve strong ties and frequent interaction. Primary groups often wield considerable influence.

a)

Primary groups

b)

Secondary groups

c)

groups

d)

Tertiary groups

38.

_________, such as professional and neighborhood associations, involve weaker ties and less frequent interaction.

a)

Secondary groups

b)

Primary groups

c)

groups

d)

Reference groups

39.

Attraction refers to the desirability that membership in a given group has for the individual. This can range from negative to positive. Groups with negative desirability— ____________ —can infl uence behavior just as do those with positive desirability. 2 For example, teenagers tend to avoid clothing styles associated with older consumers.

a)

dissociative reference groups

b)

reference groups

c)

primary groups

d)

secondary groups

40.

Nonmembership groups with a positive attraction—________________ —also exert a strong infl uence. Individuals frequently purchase products thought to be used by a desired group in order to achieve actual or symbolic membership in the group.

a)

aspiration reference groups

b)

reference groups

c)

primary groups

d)

primary reference groups

41.

_________, is a distinctive subgroup of society that self-selects on the basis of a shared commitment to a particular product class, brand, or consumption activity.

a)

consumption subculture

b)

reference subculture

c)

group subculture

d)

primary consumption subculture

42.

A ________ is a nongeographically bound community, based on a structured set of social relationships among owners of a brand and the psychological relationship they have with the brand itself, the product in use, and the firm .

a)

brand community

b)

brand

c)

community

d)

group

43.

An _________ is a community that interacts over time around a topic of interest on the Internet .

a)

online community

b)

brand community

c)

community

d)

group

44.

An ____________ is a Web-based service that allows individuals to (1) construct a public or sempublic profi le within a bounded system, (2) articulate a list of other users with whom they share a connection, and (3) view and traverse their list of connections and those made by others within the system.1

a)

online social network site

b)

online social network

c)

online community

d)

community

45.

_________ occurs when an individual uses the behaviors and opinions of reference group members as potentially useful bits of information.

a)

Informational influence

b)

normative influence

c)

social influence

d)

family influence

46.

__________, sometimes referred to as utilitarian infl uence, occurs when an individual fulfi lls group expectations to gain a direct reward or to avoid a sanction.

a)

Normative influence

b)

social influence

c)

informational influence

d)

information influence

47.

____________, also called value-expressive infl uence, occurs when individuals have internalized the group’s values and norms.

a)

Identification influence

b)

normative influence

c)

informational influence

d)

social influence

48.

What characterizes opinion leaders? The most salient characteristic is greater long-term involvement with the product category than the non–opinion leaders in the group. This is referred to as __________.

a)

enduring involvement

b)

social influence

c)

online influence

d)

normative influence

49.

___________ is a series of activities by which stimuli are perceived, transformed into information, and stored. Figure 8–1 illustrates a useful information-processing model having four major steps or stages: exposure, attention, interpretation, and memory.

a)

Information processing

b)

perception

c)

Informational process

d)

normative processing

50.

________ is an ability factor related to attention. Those with high brand familiarity may require less attention to the brand’s ads because of their high existing knowledge.

a)

Brand familiarity

b)

Brand

c)

Branding

d)

Social Influence