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WorksheetsABC/D INTRODUCTION
Total questions: 10
Worksheet time: 8mins
The definition of customer service is
What we achieve from business
Satisfaction in Business
what our business delivers to achieve
customer satisfaction
What we deliver for the businss
Customer Service is
80% Attitude
80% Destiny
20% Chance
20% Skills
The CCC Program objectives on hotel senses, hotel feel ambiance and orderliness is referred to as
(a)
What is the name of the Mount Grace Customer Service Program
(a)
What are the Three Phases of the Customer Care Champions Program
Hospital Aesthetics
Customer Satisfaction
Customer Delight
Wow Experience
What do Customers Expect from service providers?
Good Apperance
Honesty
Best Behaviour
Competence
When apologizing we apologize for what?
(a)
What is the #1 Customer Expectations you saw in the short video clip?
(a)
On the same video what was the last Customer Expectation?
Cleanliness
Accountability of Mistakes
Safety
Validation
Good Customer Service is a result of
Friendly Caring Nature
Flexible Service
Communication
Finding Solutions
