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WorksheetsPST - Day 6 | Post Day Quiz
Total questions: 25
Worksheet time: 13mins
Under "Per Creation" billing models members can set a(n) _______ max to limit how much money will be charged from their membership.
Daily
Weekly
Monthly
Which of the following is unique to subscription billing regarding billing dates?
Member's billing date matches the previous months
Member's billing date changes when they upgrade their membership
Member's billing date is always on the 1st of the month
A member receives their first bill on October 23rd, 2022, and their next bill on November, 23rd, 2022; which of the billing methods is the creator offering?
CUF
Subscription Billing
Per Creation
A member made their first pledge of $5 on June 21st, 2022, and received a bill of $5 on July 1st for the month of June; which of the billing methods is the creator offering?
Monthly (Non-CUF)
Subscription Billing
Per Creation
If a member on Subscription Billing pledges $5 to a creator on January 5, 2023, when should they expect their next bill to be due?
February 1, 2023
February 5, 2023
March 5, 2023
Certain states and countries will not have sales tax and VAT applied to their membership.
False
True
How creators set up their benefits has a direct impact on if and how much tax a member will pay.
True
False
A US-based member pays a total of $5.15 for a $5-tiered pledge. What represents the $0.15?
Sales Tax
Credit card fees
VAT
What is the most critical bug priority level (that would be considered an Incident)?
P1
P0
P3
What do you do with a bug ticket that's been On-Hold for over 2 months?
Follow up with the user
Follow up with engineering
Close out the ticket
What tool do we use to submit and track bugs?
Okta
Jira
Sift
Selecting "Create issue" will open up a dropdown to connect the Zendesk ticket to Jira to file the bug.
False
True
Patreon offers many Internal Tools and Mode reports that replicate the actions of other external payment lookup tools.
True
False
What does "bt" signify on a transaction ID?
The payment is over $50 and has a big total.
The payment was processed by Braintree.
The payment was processed by Sofort.
If you're unable to locate an account using BrainTree or Checkout, what other tools can you use?
Slack
Creator's Relationship Manager
Which of the following is not a tool used for Payments?
Braintree
Checkout
Mailgun
Which of the following is NOT true about filing a PI ticket?
The issue type is a Bug
The issue type is a Task
The project is Payments Issues (PI)
The payout button being unresponsive is which of the following...
PI
PAYM
Which priority level are member payment issues considered when filing a PI ticket?
P0
P2
P3
The "Patreon Voice" is NOT...
Excited
Dependable
Corporate
When responding to tickets it is important to mirror the member/creator's...
Anger
Positivity
Annoyance
What is the main purpose of a macro when responding to a member/creator?
Connecting with the user about their experience
Educating the user and providing context
Greeting the user with intros and outros
Which example below demonstrates using a "Solution-Oriented" tone?
Sending an untailored macro
Not asking for more information if the ticket is vague
Encouraging the user to message again if they need further assistance
"I'm sorry to hear that you're still having trouble accessing the post" is an example of a _____ phrase.
Apologetic
Combative
Solution-Oriented
From time to time, members and creators may attempt the troubleshooting steps laid out through macros, and their issues may not be fully resolved.
True
False
