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WorksheetsProduct Knowledge
Total questions: 20
Worksheet time: 8mins
The room sized 75 sqm. It features a living area, a working desk and a private balcony. The room is ?
Junior Suite
Family suite
Hills Suite
We have NothingHills cafe, what the special food at the restaurant ?
Asian Food
Oriental Food
Indonesian Food
Western Food
What the price of chinese hampers promotion?
IDR 388,000
IDR 348.000
IDR 358.000
IDR 389.000
Car number Xenia?
N 1933 KQ
N 1923 KQ
N 1993 KQ
N 1933 QK
Golden Hill by Golden Tulip is the new 4 star hotel in Batu. And located at?
Oro-oro ombo street No 11 temas batu
Oro-oro ombo street no 10 Temas Batu
Oro oro ombo streer No 01 Temas Batu
Cherry Street No 10 Panderman Hill
Gym operational hour?
6 AM - 6 PM
6 PM - 9 PM
6 AM - 9 PM
6 AM - 9 AM
Videotron at ballroom?
2.5 m x 5 m
2.2 m x 5 m
2.5 m x 6 m
2.5 m x 6 m
How much for pinalty smooking in room?
IDR 1.500.000
IDR 1.000.000
IDR 2.000.000
When earthquake happens, what should we do first as a front office staff?
Do not panic, Coordinate with DM, and do courtesy call
Do not panic, prepare valuable things, and do courtesy
Do not panic, call the police and ambulance, and print guest in house
Do not panic, take a video for documentas and upload in social media
For repeater guest and selection guest. As guest service agent we provide amenites?
The incorrect day for SR ?
Monday
Wednesday
Friday
Tuesday
What number's disability room ?
235
108
335
245
Mrs amel has bought a deluxe room with a request for high floor and extra bed. What can be offered?
Assign the room as requested and set up extrabed
I will to explain the guest and offering to upgrade room type for set up extrabed. Upgrade to premiere pool lagoon.
i will explain that her special request just available at premiere room which is additional charged will be applied.
We do apologize and said if extrabed available at premiere
how to handle complaint? (Please choose more than one)
Dont interupt with guest and listen carefully
don’t promise with the guest without authority with your manager
Prepare the apology letter and sent the treatment if needed
Do not angry with the guest
What kind of duty is the front office staff? (Please more than one)
Make sure the table front office or concierge tidy and clean
Left the desk counter without staff standby
Clean the area if you see the bad condition ( Included Odor, The furniture messy)
Make sure the asset is undamaged and maintain it
Sense of belonging in workplace
Operational Lunch at canteen?
11 AM - 2 PM
12 PM - 3 PM
11 AM - 3 PM
Phone Number Golden Hill batu ?
0821 2200 2323
0822 2200 2323
0812 2200 2323
Total extrabed Golden Hill ?
15 unit
16 unit
13 unit
14 unit
And how many allowcation breakfast each room?
1 pax perunit IDR 120,000
1 pax per unit IDR 120,000
1 pax perunit IDR 100.000
1 pax per unit IDR 100,000
How many charge for Mug lost and breakage?
(a)
