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Management: Chapter 1,2,3

Total questions: 71

Worksheet time: 41mins

Name
Class
Date
1.

Joseph gets a flat tire on the way to school. He decides that he does not have enough time to fix the tire before class, so he calls a friend for a ride. This would be an example of what part of decision making

a)

problem solving

b)

equating solutions

c)

solution engineering

d)

finding problems

2.

Critical thinking is the mental process of actively and skillfully conceptualizing, applying, analyzing, synthesizing, and evaluating information to reach an answer or conclusion. What characteristics would you see in a critical thinker?

a)

open to new ideas, analytical, communicative, flexible, risk taker

b)
Blind acceptance, close-mindedness, lack of curiosity
c)
Gullibility, lack of problem-solving skills, lack of skepticism
d)
Rigidity, lack of creativity, lack of open-mindedness
3.

Which of the following is an example of clinical reasoning

a)
Analyzing a patient's symptoms and medical history to make a diagnosis
b)
Ignoring the patient's symptoms and medical history
c)
Guessing the diagnosis without any evidence
d)
Relying solely on intuition without analyzing any data
4.

Elastic thinking arises from what scientists call “bottom-up” processes

Because this kind of processing is nonlinear, it can produce creative ideas that would not have arisen in the step-by-step progression of analytical thinking. What is an example of elastic thinking

a)
Repeating the same solution over and over
b)
Brainstorming
c)
Following a strict step-by-step process
d)
Memorizing facts and figures
5.

Instead of reading about animals, sammy decides to go to the zoo to observe how the animals behave. What type of learning is this considered?

a)
Auditory learning
b)
Visual learning
c)
Tactile learning
d)
Experiential learning
6.

Brooke is stuck in traffic and makes an impulsive decision to take the other route even though she doesn't know the way. This would be an example of what theoretical approach to problem solving and decision making?

a)

heuristics

b)
Random decision making
c)

Emotional decisions

d)

Rationality

7.

While shopping in the city, Mariah notices a beautiful shirt that cost $500. She decides to pass on that shirt. The next store sells similar shirts for $50 and she decides to get it since it is a way better deal. The $500 shirt would be considered what type of heuristic

a)

Anchoring bias

b)
Availability heuristic
c)
Representativeness heuristic
d)
Confirmation bias
8.

What qualities about the traditional problem solving process shown below are true?

1.Identify the problem

2.Gather data to analyze the causes and consequences of the problem

3.Explore alternative solutions

4.Evaluate the alternatives

5.Select the appropriate solution

6.Implement the solution

7.Evaluate the results

a)

time consuming

b)

most well known and widely used

c)

extremely discouraged in the world of nursing

d)

is the only acceptable way to problem solve

9.

The Managerial Decision making models -or- the rational decision making model includes what steps

a)

Determine the decision and desired outcome

b)

research and identify options

c)

compare and contrast these options and their consequences

d)

make a decision and implement the action plan

e)

evaluate results

10.

Developed by the national association of social workers, the integrated ethical problem solving model includes which of the following steps

a)

Ignoring the ethical issue and going with your gut

b)

Reviewing codes and standards and then utilizing your own feeling.

c)
Making a decision without considering all possible courses of action
d)

Determine the ethical issue, identify key values, develop action plan, implement and reflect the outcome

11.

Which of the following are the correct steps of the nursing process

a)
Assessment, diagnosis, planning, implementation, and evaluation
b)
Assessment, diagnosis, planning, intervention, and reevaluation
c)
Diagnosis, planning, implementation, assessment, and evaluation
d)
Assessment, diagnosis, treatment, implementation, and evaluation
12.

What is the greatest strength of the nursing process

a)

the multiple venues for feedback

b)

its reliance on guesswork and intuition

c)

its focus on paperwork and documentation

d)

its ability to save time and resources

13.

Identifying the decision and collecting data would be included in what part of the nursing process

a)
Assessment phase
b)
Diagnosis phase
c)
Evaluation phase
d)
Treatment phase
14.

identifying criteria for decisions and identifying alternatives would be included in what part of the nursing process

a)
Planning
b)
Evaluation
c)
Diagnosis
d)
Assessment
15.

Choosing an alternative and implementing an alternative would be part of what step of the nursing process

a)
Evaluation
b)
Assessment
c)
Implementation
d)
Diagnosis
16.

which is true regarding the Recognition primed Decision (RPD) model for intuitive decision making

a)
It is based on logical reasoning and analysis
b)

Individuals act on first impulse if the “imagined future” looks acceptable

c)
It emphasizes the role of experience and pattern recognition in intuitive decision making.
d)

attempts to understand how humans make quick decisions without having to compare options

17.

What qualities would describe a successful decision maker

a)
Overconfidence and lack of problem-solving skills
b)
Impulsiveness and lack of critical thinking
c)

self aware, courageous, sensitive, energetic, creative

d)
Indecisiveness and inability to analyze information
18.

What questions should we ask in data gathering

a)

What is the cause of this problem and areas of conflict

b)

how much longer is this class?

c)

What is the setting or problem?

d)

Will there be food?

19.

New research suggests that ____ also plays a role in how individuals make decisions

a)

anxiety

b)

gender

c)
muscle strength
d)

shoe size

20.

Which is true regarding values and their impact on decisions

a)

based upon a personal value system

b)

can be consciously or subconsciously

c)

choices are not possible because of beliefs

d)

influence how information is gathered and determine if they get addressed or ignored

e)

are not important in decision making and hold no bearing

21.

The right side of the brain is known for what qualities

a)
Memory, language processing, and attention to detail
b)
Creativity, intuition, and holistic thinking
c)
Emotional intelligence, empathy, and social skills
d)
Logical reasoning, analytical thinking, and problem-solving
22.

The left side of the brain is known for

a)
Logical thinking, language processing, and analytical tasks
b)
Creative thinking and artistic expression
c)
Emotional processing and empathy
d)
Physical coordination and motor skills
23.

What are some decision making tools that you can use

a)

decision grids

b)

payoff tables

c)

decision trees

d)

square root and pi

24.

Which is true regarding a payoff table used in decision making

a)

shows cost-profit

b)

determines probabilities

c)

uses historical data

d)

provides a comprehensive outlook on future decision and prices

25.

what is the difference between a decision tree and a consequence table

a)
They are both used for statistical analysis
b)

a decision tree is tied to outcome of other events

c)

a consequence table demonstrates alternatives and their consequences

d)
They are both used for predictive modeling
26.

A logic model can

a)

be a schematic or picture

b)

include resources, processes, and desired outcome

c)

depicts relationships amount variables

d)

can be illogical sometimes

27.

What is true regarding a program evaluation and review technique

a)

it can be a flowchart

b)

it can predict when events must take place

c)

shows what must occur in the sequence

d)

is the same thing as all the other decision making models

28.

What is the difference between leadership and management

a)

leaders empower others and are needed to implement change

b)

leaders can only be management

c)

management guides, directs, and motivates others while emphasizing control

d)

everyone can be a leader, not everyone can be a manager

29.

Which of the following is true regarding characteristics of a leader

a)

often do not have delegated authority

b)

have a wider variety of roles than managers

c)

frequently part of a formal organization

d)

focus on group process, information gathering, feedback, and empowering others

30.

Which is true about managers

a)

they are assigned a position with an organization

b)

have a legitimate source of power and authority

c)

are not expected to carry out specific functions

d)

Utilize people, the environment, money, time, and other resources to achieve organizational goals

e)

Direct willing and unwilling subordinates

31.

What are NOT qualities of a leader

a)

envision the future and communicate their visions

b)

motivate followers and lead the way

c)

coordinate resources and follow rules

d)

plan, organize, control, and direct

32.

Which of the following are the steps of the management process

a)
Sleeping, eating, watching TV, and playing video games
b)
Singing, dancing, painting, and writing
c)
Cooking, cleaning, shopping, and exercising
d)

Planning, organizing, staffing, directing, and controlling

33.

Calli decides that the best way to staff her unit is having 5 nurses with 3 patients each and 3 pcts. Because of the amount of staff, she is confident that falls on the unit will decrease. What part of the management process is this

a)

organizing

b)

planning

c)

directing

d)

controlling

34.

Sarah is a nurse manager and is meeting with Cecilia and Ryan about a conflict that occurred during shift. This action would be included in what part of the nursing process ?

a)

directing

b)

planning

c)

organizing

d)

staffing

35.

A nurse manager is giving performance evaluations for her staff this week as well as calculating total spending for the year. This aspect is included in what part of the management cycle

a)

controlling

b)

quality

c)

delegation

d)

planning

36.

Katie is a nurse manager and she believes that if she teacher her staff her method of inserting a foley catheter, productivity will increase. This most closely resembles which management theory

a)
Human Relations Management Theory
b)

Worker Practice theory

c)

Frederick Taylor's Scientific Management

d)
Contingency Management Theory
37.

Which of the following correctly describes Max Webers Management Theory of Bureaucracy?

a)

more rules, regulations and structure increase productivity and efficiency

b)

Encourages informal communication and decision-making processes

c)

Advocates for a flat organizational structure with minimal hierarchy

d)

Focuses on promoting creativity and innovation within the organization

38.

Which is true regarding the human relations era of management theory

a)

emphasized people over machines

b)

it involved participatory mangement

c)

produced the hawthorne effect

d)
It focused solely on financial incentives for employees.
39.

Every time George's manager is on the unit, he makes sure to look busy and do his job correctly. This is an example of....

a)

incompetence of people

b)

watching effect

c)

the hawthorne effect

d)

procrastination station

40.

Which is true of the management theory, theory x by douglas mcgregor

a)

Theory X managers believe their employees lack creativity and only work for a paycheck

b)

Theory Y is a participative management style where managers believe employees want to work and make decisions with less supervision

c)

Theory Y managers believe employees enjoy work and want to see the organization succeed.

d)
Theory X and Theory Y were developed by Peter Drucker
41.

What is true about interactional leadership theories

a)
Emphasize the importance of communication and interaction between leaders and followers
b)
Places all the emphasis on individual achievement rather than collaboration
c)
Does not consider the importance of communication in leadership
d)
Focuses solely on the leader's authority and power
42.

Some people in class believe leaders like Nelson Mandella were born to lead. This describes?

a)

Trait theory

b)

Evolutionary theory

c)

great man theory

d)

Behavioral theory

43.

Some people have inherent characteristics that make them better leaders than others. This describes

a)
Situational theory of leadership
b)
Trait theory of leadership
c)
Transactional theory of leadership
d)
Contingency theory of leadership
44.

Lauren allows her employees to do what they please but has some rules when it comes to patient care. She incorporates their feelings and wants into decison making. What behavioral theory does this describe

a)

Democratic leadership

b)
Transactional leadership
c)
Laissez-faire leadership
d)
Authoritarian leadership
45.

Which of the following would be an example of an authoritarian leader

a)

A yoga instructor that guides through demonstration

b)

A nurse manager that doesn't supervise her unit

c)

A military general that commands for his soldiers to participate.

d)

A kindergarten teacher that allows the class to vote on the movie to watch

46.

What behavioral theory would produce the MOST productivity

a)

Democratic

b)

Authoritarian

c)

Laissez Faire

d)

Cognitive dissonance

47.

When asked about his leadership style, Mark says that each situation requires a different set of skills and leadership style and he goes with the flow. This would describe what theory

a)
Transactional leadership theory
b)

Situational and contingency leadership theory

c)
Laissez-faire leadership theory
d)
Autocratic leadership theory
48.

This type of leader is focused on tasks, is results oriented and uses trade offs to meet goals. This person does not identify shared values with others. This would be what type of leader??

a)
Transformational leader
b)
Democratic leader
c)
Transactional leader
d)
Autocratic leader
49.

Megan has worked on the unit for five years. She shares common values with her coworkers, has a long term vision and empowers others through her positivity and team work. What type of leader is she?

a)
Laissez-faire leader
b)
Autocratic leader
c)
Transformational leader
d)
Transactional leader
50.

Which of the following is included in Kousez and Posner's five practices for exemplary leadership

a)
Model the Way, Inspire a Shared Vision, Challenge the Process, Enable Others to Act, Encourage the Heart
b)
Keep Goals and Expectations Vague
c)
Discourage Innovation
d)
Micromanage the Team
51.

What is an example of full range leadership style

a)
A leader who is passive and uninvolved with their team
b)

a leader that applies principles from laissez faire, democratic and authoritarian leadership styles.

c)
A leader who micromanages every aspect of their team's work
d)
A leader who motivates and inspires their team while also providing structure and rewards for achieving goals.
52.

What quality DOES NOT describe nursing leadership of the future?

a)

diverse

b)

enlightened

c)

courageous

d)

competent

e)

disheartened

53.

What two aspects does nursing leadership of the future address

a)

social determinants of health and health equity

b)
Conformity and rigidity
c)
Stagnation and inflexibility
d)
Tradition and resistance to change
54.

What are some factors affecting health care trends

a)

shift in care from community and outpatient settings to inpatient

b)

lack of antibiotics

c)

artificial intelligence

d)

growing older population

55.

Which is NOT true regarding strengths based leadership

a)

focuses on the development or empowerment of strengths as opposed to weakness or areas of needed growth

b)

focuses on areas that need work and implementing a plan to do so

c)

focuses on parts that we fail and how we can improve

d)

focuses on school and how many test you fail

56.

What four aspects make up Rath and Conchie's "The Right People"

a)

influence

b)

strategic thinking

c)

relationship building

d)

execution

e)

wishful thinking

57.

This leadership focuses on the recognition of strengths in others and then, using relational processes and methods, builds upon these strengths to collectively make things happen

a)
Individual-based leadership
b)

appreciative leadership

c)
Task-based leadership
d)
Weakness-based leadership
58.

Samantha asks her staff what they want from the unit and what they need to be successful during their shift . This is an example of ....

a)
micromanaging the staff
b)

appreciative inquiry

c)

slacking

d)
ignoring the staff's needs
59.

What level of leadership in Jim Collin's Level 5 Leadership is characterized by knowledge, team building skills, the ability to help groups achieve goals, humility, and the empowerment of others through servant leadership.

a)

level five

b)

level two

c)

level three

d)

level 4

60.

What is an example of a nursing manager applying greenleaf's servant leadership

a)
Ignoring the needs and concerns of the nursing staff
b)
Prioritizing the well-being and growth of nursing staff
c)
Micromanaging every task of the nursing staff
d)
Focusing solely on their own career advancement
61.

Which of the following is NOT a quality of a servant leader

a)

always reacting before thinking

b)

The ability to listen on a deep level to truly understand

c)

the ability to be open minded and hear without judgements

d)

seeing things whole and sensing relationships and connections

62.

Natalie understands that not all of her employees are inherently motivated to act in the best interest of her as the manager or the hospital, so she decides to incentivize her staff with bonuses for meeting quarterly goals. This is an example of what theory

a)
Expectancy theory
b)
Equity theory
c)

principal agent theory

d)
Maslow's Hierarchy of Needs theory
63.

What is an example of social capital

a)
Participating in a community organization
b)
Ignoring your neighbors and community events
c)
Playing video games by yourself
d)
Watching TV alone at home
64.

Human capital would refer to which of the following

a)
The physical assets owned by an individual or population
b)
The amount of money possessed by an individual or population
c)
The number of friends and social connections of an individual or population
d)
The skills, knowledge, and experience possessed by an individual or population
65.

What is an example of a person having emotional intelligence

a)
Someone who never shows any emotions
b)
Someone who is unable to understand others' feelings
c)
Someone who always reacts impulsively in challenging situations
d)
Someone who is able to empathize with others, regulate their own emotions, and effectively communicate in challenging situations.
66.

Which of the following are five components of emotional intelligence

a)
Self-awareness, self-regulation, motivation, empathy, and social skills
b)
Memory, attention, perception, reasoning, and decision-making
c)
Physical strength, agility, endurance, flexibility, and coordination
d)
Math skills, creativity, problem-solving, communication, and leadership
67.

Which of the following are characteristics of agile leadership

a)

Fast, flexible, and adaptable decision making

b)

openess and ideas and innovation

c)

inclusive and democratic approach to followers

d)

deciding things on your own and providing a pamphlet on changes

68.

Elizabeth uses a littman stethoscope. After hearing about how much elizabeth likes her littman and the benefits of it, she decides she wants to get one also. This is an example of what type of leadership

a)
Autocratic leadership
b)
Democratic leadership
c)
Laissez-faire leadership
d)

thought leadership

69.

What type of leader attracts followers not by any promise of representation or empowerment but by their risk taking and vision in terms of being innovative.

a)
Conservative leader
b)

thought leader

c)
Traditional leader
d)
Follower leader
70.

a form of self analysis that results in learning and may lead to action (practice) that reflects new perspectives gained.

a)
Introspective practice
b)
Reactive practice
c)

reflective thinking

d)
Active practice
71.

Suggests that the environment and context in which people work is complex and dynamic and that this has a direct impact on organizational productivity

a)
Individualism
b)
Organizational behavior
c)
Economic determinism
d)

quantam leadership