WorksheetsSQA HFT Consumer Protection
Total questions: 23
Worksheet time: 8mins
Name
Class
Date
1.
What are your rights as a consumer?
a)
That products and services must be for for purpose
b)
That products and services must be of a satisfactory quality
c)
That products and services must be as described
d)
That products and services must be good value
2.
The ASA is an independent watchdog that regulates the content of advertisements.
a)
True
b)
False
3.
What types of advertising do the ASA deal with?
a)
Magazine and newspaper adverts
b)
Posters, leaflets, brochures and direct mail
c)
Radio, TV, internet, cinema adverts
d)
All of the above
4.
How does the ASA protect consumers' interests?
a)
Investigates complaints
b)
Monitors food advertisements
c)
It takes action against misleading, harmful or offensive advertisments
d)
Monitors consumer purchases
5.
Trading standards is a private body which looks after the interests of consumers and traders
a)
True
b)
False
6.
How do trading standards protect consumer rights?
a)
By checking accurate weighing and measuring of food products and drinks
b)
By ensuring products are accurately described in adverts or descriptions
c)
To ensure food labelling is accurate
d)
To ensure traders are not falsely describing their products or services
7.
Which? is a goverment department that works to make things better for the consumer
a)
True
b)
False
8.
How does Which? protect the consumer?
a)
By offering information & advice to allow consumers to make informed choice
b)
They test products, appliances, food services
c)
The carry out investigations such as comparing supermarkets
d)
They publish their findings in a magazines and on www.which.co.uk
9.
The CAB provides free, independent and confidential advice to anyone
a)
True
b)
False
10.
If you had a problem with a restaurant's food hygiene the CAB would refer you to the ASA?
a)
True
b)
False
11.
If you purchased a product that had not been accurately weighed, the CAB would refer you to Trading Standards?
a)
True
b)
False
12.
FSS is an independent government department responsible for food safety and hygiene across Scotland
a)
True
b)
False
13.
FSS informs consumers of food crime such as foods not labelled correctly or those which have been tampered with
a)
True
b)
False
14.
FSS has a website which gives information of local restaurant hygiene ratings
a)
True
b)
False
15.
Which if the following does FSS do to protect the consumers?
a)
All of the responses
b)
Provides guidance to manufacturers on food labelling
c)
Produces leaflets on food labelling
d)
Produces interactive e-resources on food labelling for consumers & schools
16.
Which of the following does FSS NOT do to protect the consumers?
a)
Works with manufacturers to help them produce & sell safe food
b)
Carry out manufacturing safety checks following consumer complaints
c)
Creates national campaigns such as "pink chicken" giving advice about BBQs
d)
Provides consumer information about food safety in the home and eating out
17.
The Food Safety Act 1990 was introduced following growing public concerns over an increase in food related scares
a)
True
b)
False
18.
Which of these areas is NOT on the remit of Environmental Health?
a)
Food Safety
b)
Building Standards
c)
Public Health
d)
Waste Management
19.
Which of these areas is NOT a power of Environmental Health?
a)
EHOs investigate reported cases of food poisoning
b)
EHOs can sieze unsafe of dangerous goods
c)
EHOs have powers of arrest if owners of the premises are uncooperative
d)
EHOs can serve improvement notices to premises not complying with the law
20.
After suffering from food poisoning after eating a sandwich from a local cafe. Which organisation should you go to?
a)
Food Standards Scotland
b)
Trading Standards
c)
Which?
d)
Environmental Health Department
21.
If the item you buy is not the same as advertised. Which organisation should you go to?
a)
Food Standards Scotland
b)
Trading Standards
c)
Which?
d)
Environmental Health Department
22.
John wants to buy a new fridge. Which organisation should he go to for advice?
a)
Food Standards Scotland
b)
Trading Standards
c)
Which?
d)
Environmental Health Department
23.
Karen's son has hyperactivity caused by food additives. Which organisation should she go to for more information?
a)
Food Standards Scotland
b)
Trading Standards
c)
Which?
d)
Environmental Health Department
100 %
