Organizations cannot have many value chains.

The concept of a value chain is not significant to organizations unless they manufacture products.

One of the primary roles of a senior IS manager is to provide subordinates with leadership and direction that will help the organization achieve its goals.

Managers of the business functions most affected by the new information system have a key responsibility to ensure that the people, processes, and human structure components are fully addressed.

Organizations use processes, procedures, and differentiation strategies to introduce new systems into the workplace in a manner that lowers stress, encourages teamwork, and increases the probability of a successful implementation.

The strategic plan of an information system (IS) must identify those technologies, vendors, competencies, people, systems, and projects in which an organization will invest to support the corporate and business unit strategies.

The strategic planning process for Sandeep's IS organization should be the same whether the rest of the organization perceives it as a cost center, business partner, or game changer.

The release of a new and more powerful mobile computing device or data-crunching software package can influence the strategic plan of an information system.

In terms of information systems, a collaboration tool that helps a team communicate, organize, plan, schedule, track, and delegate jobs would be an example of _________.

When the IS organization and its resources are focused on efforts that support the key objectives defined in the managers' strategic plan for the business, the organization is in _________.

_____ is/are considered to be the most important element in computer-based information systems.

Finn designs and sells screen-printed t-shirts. He is reviewing sales data from previous years to decide which colors are the most popular, and would therefore be the best investments for his next batch of t-shirts. This is an example of _________.

In a manufacturing organization, the supply chain is a key value chain whose primary activities include all of the following EXCEPT:

Which of the following is NOT one of the four main components in Leavitt's Diamond?

Important functions of the chief information officer include

An upper-level IS manager proposes that his organization implement a system to consolidate shipping and exception data from multiple carriers so that consumers know when their purchase will ship and when it will arrive. What business strategy does this represent?

A successful IS manager recognizes that sustaining a competitive advantage _____.

Procedures are an important component of an IS implementation approach because _____.

Which component of Leavitt's Diamond defines roles, responsibilities, and lines of authority among members of the organization, which must be understood and accepted for the organization to operate successfully?

Collaboration between two or more organizations that lowers costs and reduces manual effort among employees is enabled by a(n) _____.

Which type of information system do organizations use to define structured interactions among employees or between the organizational and external customers, suppliers, or business partners?

Companies that share data with other organizations in a manner that conforms to rigidly defined industry standards are using a type of _____.

Billie Jean doesn't need to consider her information system strategic plan when she chooses projects to assign to the contractors she is supervising.

_____ are people who work directly with information systems to get results.

As the complexity of a network increases, the possibility of security breaches decreases.

An attack that takes place before the security community and/or software developers become aware of and fix a security vulnerability is called a zero-day attack.

You see a deceptive pop-up that says that your computer is infected, and then you are forced to visit a website where you pay for "computer clean-up" in order to access data from your hard drive. You have just become a victim of ransomware.

Even legitimate organizations sometimes use worms, unsolicited email messages sent to large numbers of people, to promote their products.

A zombie computer sends requests for access to a target site again and again.

You work at a call center of a large bank, where you answer credit card services-related questions from customers. Lately, you have noticed an increased number of customers enquiring whether your organization initiated a call about their account. There might be a vishing scam in progress. 

Transmitting a program, code, or command that causes harm to a computer is a crime.

Default usernames and passwords should always be changed.

Someone who violates computer or Internet security maliciously or for illegal personal gain is known as a(n) _______.

A botnet is a ____.

Once a _____ is installed, the attacker can gain full access to the computer.

In a denial-of-service (DDoS) attack, the perpetrator ____.

A company's risk assessment process can consider numerous threats to the computers and networks. Which of the following should an organization identify as loss events or threats to assess?

Which of the following is the correct description of a firewall?

You work for a company that is growing. Originally, all the users in all departments had access to all the data in the database. It is considered a security risk. What is an appropriate action to reduce the risk?

Assume your organization is experiencing an intruder attack. You have an intrusion detection system (IDS) set up. Which of the following events occurs first?

A data breach at your business resulted in the loss of some customer data. Several angry customers have filed charges. What is a recommended course of action to prepare for future events?

In computing, an attack on an information system that takes advantage of a particular system vulnerability is called a(n) _______.

Someone who attempts to destroy the infrastructure components of governments is known as a ______________.

A hacker writes some programming code that will cause a computer to behave in an unexpected and undesirable manner, but disguises it as something else to make it difficult to detect. Which attack vector has this attacker chosen to use?

When you receive a text message that there is a problem with your bank account and you are required you to click on a link to submit some information, you are likely facing a vishing attack.

Downloading games from unknown websites can be risky. The software may be a Trojan horse.

A hacktivist is someone who _______.

You wish to use your personal laptop computer at work, but the IT department folks will not allow this. The likely reason is that ______.

There are laws that require businesses to prove that their data are secure.

If an activity is defined as legal then it is ethical.

Laws and regulations have thoroughly addressed concerns about privacy and data management in private organizations and federal agencies.

In the U.S., there is some debate over privacy between those who favor data collection as a means to increase national security and those who view such programs as a violation of rights guaranteed by the Constitution and the Bill of Rights.

Never send sensitive personal data such as credit card numbers, bank account numbers, or passwords via text or IM; only send them through Web sites that don't begin with https or cause a padlock icon to appear in the Address bar or status bar.

Amy is doing some online research for a term paper. She'd like to access some information on a particular Web site, but the Web site is asking her to put in her email address before allowing her to view the information. She wonders what the Web site owner will do with that information, but there is no way for her to know how data collected via a Web site will be used.

The term ethics refers to the set of principles about what is right and wrong that individuals use to make choices, whereas the term law refers to a system of rules that tells us what we can and cannot do.

Graydon noticed Jack, his friend and classmate, cheating on a physics exam and now he is trying to decide what to do about it. He knows he could keep quiet about it, but that would violate his moral values, plus the school's code of ethics requires students to report incidents of cheating. On the other hand, if he reports the incident, both his friend and probably all of their other friends will be mad at him. In which phase of the ethical decision-making process is Graydon? 

In the United States, legislation that protects people from data privacy abuses by corporations _____.

Which statement about ethics and laws is true?

Corporate social responsibility activities such as philanthropy benefit for-profit organizations because they _____.

Using the values held by his organization, Don has defined an ethical approach for dealing with the needs of his team members and their customers that he has implemented within his department. His team members know what is expected of them, and their customers know what to expect from the organization. The primary benefit of this approach for Don's department is _____.

Ethical business practices _____.

Which of the following outlines what an organization aspires to become and lists its rules and principles?

Which of the following is least likely to be included in a professional code of ethics?

Following a professional code of ethics can improve ethical decision making because _____.

The pages on a university's website are maintained by individual departments and organizational units. It is a useful policy to require that every change a user makes to his department pages be reviewed and approved.  

The _____ requires telephone companies to hold customer telephone records and Internet metadata and to respond to queries about from the National Security Agency if the agency can prove that the records are relevant to a terrorism investigation.

A professional _____ states the principles and core values that an organization wishes to develop in its leaders and members and therefore defines desired behavior in these individuals.

Which legislation helps to combat the growing crime of identity theft?

Anne and Jordan have two preteen sons and they're concerned about what their kids might see and share on the Internet. They should probably invest in _______.

Each central processing unit (CPU) produces a series of electronic pulses at a predetermined rate, called the clock speed, which affects machine cycle time.

Primary memory, which holds program instructions and data, is not associated with the central processing unit (CPU).

RAM stands for random access memory, a form of memory that holds its contents even if the current is turned off or disrupted.

Secondary storage can store large amounts of data, instructions, and information more permanently than allowed with main memory.

In a typical computer configuration, secondary storage has a much larger capacity than the volatile random access memory.

Disk mirroring is a method of storing data that duplicates only part of the existing data while generating extra bits of data from it, allowing the system to create a "reconstruction map" so that if a hard drive fails, it can rebuild lost data.

Cache memory is available in two forms: level 1, which can be accessed over a high-speed dedicated interface, and level 2, which is found on the CPU chip.

The scope of green computing is limited to the efficient and environmentally responsible design and manufacture of all types of computers.

Windows 10 is an example of application software.

An operating system is a set of programs that controls the computer's hardware and acts as an interface with applications.

If 10 users can run programs at the same time on the same computer, it is known as multitasking.

Linux is an open-source operating system.

The primary function of application software is to apply the power of the computer to enable people, workgroups, and entire enterprises to solve problems and perform specific tasks.

Software as a Service (SaaS) allows businesses to subscribe to Web-delivered business application software by paying a monthly service charge or a per-use fee.

A software suite is a collection of programs packaged together as a bundle and typically includes a word processor, spreadsheet program, graphics program, and more.

Each programming language has a set of rules, called the program code of the language.

Operating systems provide a measure of security by allowing users to access to those resources they've been cleared to use as well as other users' resources if those resources are beneficial.

Utility programs are used to perform system maintenance, such as repairing errors on a hard drive, improving system security, and optimizing sluggish system processes.

If a large organization wants software that will benefit the entire organization, the organization must develop it specifically for the business in order to get the functionality required.

_____ is typically used to temporarily hold small units of program instructions and data immediately before, during, and after execution by the central processing unit (CPU).

Completing an instruction involves two phases—instruction and execution—which are each broken down into two steps for a total of four steps. Which of the following is NOT one of the four steps?

A type of memory whose contents are not lost if the power is turned off or interrupted is said to be _____.

_____ is the use of a collection of computers, often owned by many people or different organizations, to work in a coordinated manner to solve a common problem.

The component of a computer that provides the CPU with a working storage area for program instructions and data is called the __________.

_____, a storage technology available since the 1950s, is often used to back up critical organizational data in the event of a disaster.

A database, a database management system, and the application programs that create and access the databases make up a database environment.

A collection of data fields that are all related to one object, activity, or individual is called a file.

An attribute is a general class of people, places, or things for which data is collected, stored, and maintained.

Two collections of attributes can have a common primary key.

DBMSs are used primarily for modeling data.

A database must reflect the business processes of an organization.

A database management system (DBMS) serves as an interface between an application program and a database.

A database administrator (DBA) must have a clear understanding of the fundamental business of an organization, be proficient in the use of selected database management systems, and stay abreast of emerging technologies and new design approaches.

Which of the following statements is true of a database?

A collection of characteristics that belong to a single person, place, or thing for which data is maintained is a(n) _____.

A(n) _____ is a characteristic or set of characteristics in a record that uniquely identifies the record.

For the ____ operation, it is required that the the two tables have a common data attribute.

_____ is a special-purpose programming language for accessing and manipulating data stored in a relational database.

Suppose you wish to learn what tables are included in a database, what entity characteristics these tables contain, and how these tables are related. Which resource would provide this information?

A ______ is a collection of instructions and commands used to define and describe data and relationships in a specific database.

With _____, the database is stored on a service provider’s servers and accessed by the client over a network, typically the Internet.

After entering data into a relational database, users can make all of the following basic data manipulations except:

To ensure reliability and integrity, SQL databases conform to four specific properties. Which of the following is NOT one of those four properties?

Raw facts such as a social security number or catalog item number for a shirt are known as _____.

High-quality data on the operations of the business is the primary ingredient of any effort to improve _____.

If "color" is an attribute, then "green" is a data item.

The relational model describes data using a standard tabular format; all data elements are placed in three-dimensional tables called relations, which are the logical equivalent of files.

In the context of the relational database model, selecting involves combining two or more tables.

Each attribute in a relational database model can be constrained to a range of allowable values called a _____.

What is the term for the awareness and understanding that are required to define relationships among raw facts by organizing and processing them?