WorksheetsMGM Resorts International
Total questions: 10
Worksheet time: 5mins
Where is the headquarters of MGM Resorts International?
Bangkok
Las Vegas
Los Angeles
Miami
If a P1 incident is resolved in 59 minutes and a P2 incident is resolved in 42 minutes, which one did meet its resolution goal?
P1 only
P2 only
Both P1 and P2
Neither P1 nor P2
Which priority has a quicker response goal?
P2 Incident
P3 Incident
Both P2 and P3 Incident have the same response goal
P4 Incident
What is the resolution goal for a P4 incident?
Within 2 hours
Within 4 hours
Within 6 hours
Within 8 hours
What is the response goal for a P5 incident?
Within 1 hour
Within 12 hours
Within 24 hours
Within 48 hours
What is the resolution goal for a P3 incident?
Within 1 hour
Within 2 hours
Within 3 hours
Within 4 hours
What is the response goal for a P1 incident?
Within 15 minutes
Within 30 minutes
Within 1 hour
Within 2 hours
What is the resolution goal for a P5 incident?
Within 5 days
Within 7 days
Within 10 days
Within 14 days
Which of the following towers/services Wipro does not support for the MGM customer?
Wintel
Backup
SRE
Service Desk
Who is the Account Delivery Head from Wipro for the MGM Resorts account?
Soraya Fernandes
Mahendra Tandale
Braj Rath
Rahul Sontakey
