WorksheetsConsumer protection
Total questions: 13
Worksheet time: 14mins
Which government department in Russia is responsible for monitoring and regulating the domestic market?
a) Ministry of Economic Development
b) Federal Service for Supervision of Consumer Rights Protection
c) Ministry of Commerce
d) Ministry of Consumer Rights
In China, the following are responsible for monitoring and regulating the domestic market:
a) Ministry of Finance of China
b) State Trade and Industry Department
c) Ministry of Economic Development
d) Ministry of Trade and Industry
What does Russian legislation provide for liability for violation of consumer rights?
a) Administrative measures only
b) Criminal liability only
c) Administrative and criminal measures
d) Civil penalties
What law in Russia establishes the basic rights of consumers?
a) Federal Law on Consumer Protection
b) Product Safety Law
c) Securities Market Law
d) Code of the Russian Federation on Administrative Offenses
Which organizations in the European Union deal with consumer protection?
a) Non-profit organizations
b) Government bodies
c) Public associations
d) All of the above
What does the CE marking system guarantee in the European Union?
a) Product compliance with safety standards
b) Extension of warranty period
c) Refund if you are dissatisfied with the product
d) Free service
Which organization conducts testing of products and services in the USA?
a) American Consumer Reports
b) Federal Trade Commission
c) American Enterprise Institute
d) National Retail Federation
What laws in the United States govern the relationship between producers and consumers?
a) Consumer Protection Law and Product Safety Law
b) Product Safety Law and Product Packaging and Labeling Law
c) Product Safety Law and Copyright Law
d) Consumer Protection Law and Copyright Law
What consumer rights protection mechanisms are most often used in Russia?
a) Mediation
b) Administrative measures
c) Criminal measures
d) Lawsuits
What legislation establishes a minimum set of consumer rights in the European Union?
a) Consumer Rights Directive
b) Consumer Protection Law
c) Consumer Rights Convention
d) Consumer Charter
Case: Peter bought a new refrigerator, but when the delivery arrived, he discovered that the device had damage on the body. What should Peter do?
Case: Maria subscribed to an Internet provider, but discovered that the Internet speed was significantly lower than advertised. What can Maria do?
Case: Ivan bought a new microwave oven, but after a few days it stopped heating food. What are his rights?
