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WorksheetsSKILLS SHORT QUIZ
Total questions: 22
Worksheet time: 6mins
To predict future outcomes and consequences may relate to the following skill
Analysis
Evaluation
Business Acumen
Scepticism
form of communication we are most familiar with; occurs
when you speak or are spoken to
Electronic media
Group Dynamics
Verbal Communication
Nonverbal Communication
Memos are commonly used to _________ or _________.
Scold; Punish
Congratulate; Encourage
Hire; Fire
Inform; Persuade
A customer called asking for help because he was new to the company. The consultant assisted the customer, but kept talking in technical terms. He also went on and gave a walkthrough of advanced features showcasing his expertise, even though the customer already said they don't need it. What core value is missing in this scenario?
Humility
Empathy
Presence
Good Humor
Which of the following scenario shows empathy?
The customer is frustrated about a recurring issue. Dan, their consultant responded by rescheduling the meeting.
Shaun was having a bad day. During his meeting with the customer, he rarely responded to the customer's feedback, which led to awkward silence during the meeting.
Jane noticed the cause of the customer's issue is user-error. She pointed this out to the customer professionally and told the customer that it's a common mistake which is usually observed during the end of the month.
Reading, math, computer, and public speaking are all __________.
Important to every career.
Necessary to take care of a dog.
How to go on a nice vacation.
Useless.
The following are advantages of having skillful employees except?
Increase in material waste
improved productivity
Competitive advantage
Problem-solving skills
The ability to influence, guide and motivate people towards the achievement of a common goal is known as?
Motivation skills
Reward and incentives
Leadership skills
Bargaining skills
The ability to think outside the box by way of ingenuity means the individual is?
intelligent
creative
problem-solver
risk-taker
The ability to analyze and evaluate a particular situation by drawing insights to make informed decisions is known as?
analytical skills
Critical thinking
Decision-making
Control skills
The ability to access situations and adapt by coming up with strategies suggests that one is?
Discipline
Focused
Flexible
Organized
The skill that involves the ability to recognize, understand and manage one's behaviour and that of other is known as?
Self-management
Emotional intelligence
Analytical skills
Ingenuity
An individual's ability to use communication appliances and computer peripherals as well as searching for information online is known as?
Communication skills
Research skills
Literacy Skills
Computer skills
The process of putting words, symbols, audios together to form a message in communication is known as
Advertising
Communication skills
Encoding
Feedback
The ability to perform a task motivated by education, training and experience is known as
Motivation
Personal Development
Training
Skills
