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WorksheetsCommunication Skills Quiz
Total questions: 15
Worksheet time: 7mins
Many businesses have their own vocabulary terms to describe their products or operations.
True
False
If a person is not listening when a message is sent, communication does not take place.
True
False
The person who uses Slang and Inappropriate words on the job appears more competent and better educated.
True
False
When taking a telephone message, it is best for a person to rely on his or her memory rather than writing the message down.
True
False
There is never an appropriate time to gossip with coworkers about your supervisor at work.
True
False
Letters written at work are more informal than personal letters.
True
False
In a business letter, the salutation is followed by a ____________.
colon (:)
period (.)
comma (,)
semicolon (;)
The words to, from, date, and subject refer to a (a) .
Which of the following is not part of a formal business report?
Cover
Table of Contents
Complimentary Close
Bibliography
For communication to occur, a message must be ____________.
sent clearly
heard
received clearly
Both A and C
Which of the following is an formal written communication tool used in business to explain and highlight information?
Memo
Business letter
Business report
None
A message is delivered through a/an ____________.
A. channel
B.
decoder
C.
encoder
D.
noise
In the world of work, poor communication can cause ____________.
A.
a promotion.
B.
employers to lose time and money.
C.
people to like you.
D.
you to be understood effectively.
Poor reading skills can help employees gain new knowledge and find information quickly.
True
False
What is an example of noise in Communications?
Thinking you know what the person is going to say.
Cell Phones and Distractions
Thinking about other things other than the communication.
All of the Above
