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WorksheetsChange Management Quiz
Total questions: 27
Worksheet time: 14mins
What is The Standard’s definition of Change?
The act or instance of making or becoming different
The transition from a current state to a future state
The process of causing a function, practice, or thing
to become different
The achievement of the new state
What is The Standard’s definition of Resistance?
Sponsor opposition to a change
A stakeholder’s opposition to a change
Customer opposition to their supplier’s changes
An individual’s ability to resist change based on their
organizational power
What is The Standard’s definition of Sponsor?
The individual or group responsible for the
realization of the benefits of a change
The executive with budget responsibility
The executive responsible for the Change
Management function
The individual or group in the organization
accountable for the realization of the benefits of a
change
Which of the following roles is created to support stakeholders’ results?
Change Management Practitioner
Change Management Team
Change Management Lead
Change Agents
What is The Standard’s definition of Stakeholder?
An individual or group affected by a technology change
An individual affected by a change
End-users impacted by the Change initiative
Company or organization shareholders
What is The Standard’s definition of Adoption?
Adoption occurs when the Sponsors sign off on the Change Management Plan
Adoption occurs when the Future state is achieved, and the financial benefits are achieved.
Adoption occurs when stakeholder behavior is consistent with the future state behavior.
Adoption occurs when the last phase of the Change Management Process, Complete the Change Management Effort, is complete.
What is The Standard’s definition of Change Risk?
An event or condition that, if it occurs, may have an effect on the change benefits
Assessment of the Sponsors level of resistance to change
All items listed in the Risk Register
A condition that, if it occurs will impact the return on investment
What is The Standard’s definition of Change Management?
The discipline that guides how we prepare, equip and support individuals to adopt change successfully.
A framework for managing the effect of new business processes, changes in organizational structure or cultural changes.
The practice of applying a structured approach to the transition of an organization from a current state to a future state.
The process, tools, and techniques to manage the people-side of change to achieve the required business outcome.
What is The Standard’s definition of Readiness?
The preparedness of an organization or its parts to accept, effectively handle, and integrate impending change
Formal Change Sponsor approval of Go-live
All changes have been documented and training has been completed
Stakeholders have been surveyed and the results confirm that they are ready to accept change
What is The Standard’s definition of Benefit?
The financial return on investment
The quantitative and qualitative, measurable, and non-measurable outcomes resulting from a change
Increase in Customer sales and reduction expenses
Measurable and non-measurable outcomes from the change initiative
What is The Standard’s definition of Vision?
The five-year organizational goals and aspirations
The description of the future state
Something that you imagine
Organization’s purpose
What is The Standard’s definition of Outcome?
The benefit derived from a specific change
A specific measurable result or effect of an action or situation
A project deliverable
A quantifiable result
Change is managed at both the organizational and individual levels. Which of the following aspects of Change is NOT managed at an individual level?
Prioritization of change initiatives in an effort to monitor change fatigue and saturation, as well as build change agility
Unique perspectives, biases, motivations, behaviors, mindset, resistance, and reactions to increase acceptance and commitment [in a more productive and resilient way] removed from test too many characters.
Willingness, ability, knowledge, skills, and time capacity necessary to transition to the future state
Sponsorship and active leadership needs to ensure successful change and coach an individual through personal transition
What is The Standard’s definition of Sustainability?
Change management funding is approved for post Change Implementation activities
Communication activities supporting the change effort continue after the change has been implemented
The ability to maintain the future state
The ability to accomplish the vision
What can Change Management do to reduce the disruptive effects of change and increase the likelihood of achieving the future state?
Limit stakeholder engagement with leaders and subject matter experts
Minimize the learning curve and speed to adoption of the new way
Make sure people are surprised by the change so that there is last minute adrenaline fueled activity
Increase the depth of any performance and productivity decline during change
What is The Standard’s definition of Competency?
The combination and application of knowledge, skills, and experience
The organizational or individual collection of knowledge, skills, and abilities
The ability to perform a specific learning task
The capability to complete a specific job related task
In the Standard’s definition of Change Impact, what components are affected during the transition from the current state to the future state?
People and technology
People, systems, and technology
People, process, technology, organizational structures, and fixed assets
People, process, technology, and the workplace
What is The Standard’s definition of Engagement?
Stakeholder involvement and influence in the change process
Coaching of Executive sponsors
Number of times the Change Agent Team meets before the project goes live
Project Management involvement and influence in the change process
What is The Standard’s definition of Change Saturation?
Inability of End-users to absorb the change impacts to realize the benefits of the change
When the amount of change occurring in an organization is more than can be effectively handled by those affected by the change
Stated Organizational Change Objectives exceeding Personal Performance Objectives
The result of Change demand less Change supply divided by capacity
When does a dip in performance due to an individual’s normal reaction to change occur?
Disruption can occur at various times throughout the transitional process before the future state is achieved
Disruption only occurs after a Project goes live
Disruption never occurs. Change is constant and continuous
Disruption occurs immediately before Go live as End-users prepare for the change
What two components comprise the basis of a change definition and risk assessment that leads to the appropriate scaling of change management effort, time, and resources?
Analysis of change variables and stakeholders
Analysis of the stakeholders and assessment of sponsor support
Analysis of change variables and an assessment of the organization
Analysis of Organization Readiness and assessment of what was successful in previous projects
Change is managed at both the organizational and individual levels. Which of the following Change is managed at an organizational level?
Management of Organizational Change is the responsibility of the Project Team not the Change Management Team
Prioritization of change initiatives in an effort to monitor change fatigue and saturation, as well as build change agility
Survey analysis of end-user responses to a planned Change initiative
Current sponsor commitment, which may provide a solid basis for or be an impediment to the change
What are the typical integration dimensions between Project Management and Change Management Plans?
Objectives and Outcomes, Methodology and Plan
Objectives and Outcomes, Methodology and Plan, Tools and Resources.
Roles and Responsibilities, Methodology and Plan, Tools and Resources, Objectives and Outcomes, Risks
Plans are separate and not integrated
What is one of the ways that the Strategic Planning vision statement creates the initial and foundational link between strategic planning and change management?
Sets out the project roles and responsibilities
Provides details communication plan and stakeholder engagement
There is no link listed in The Standard
Sets the stage for leaders to align stakeholders to a common plan
Organizational culture is an important element of organizational alignment. What is it important that Leaders do?
Create an environment where followers learn that failure will result in being fired
Create an environment where followers have the necessary time & space to engage in & become comfortable with new ways of working
Create an environment where followers have a short time to react to change, to avoid possible resistance
Create an environment where followers have to work overtime to support change
Finish the sentence, “Organizational Alignment and Change Management Alignment is an important element of successful change initiatives. Leaders must have ...
clarity of purpose and focus to align people, processes, systems, and structures in times of change
clear vision and governance structure
regular Steering committee and staff meetings
separate the change activity from the Corporate objectives
What is The Standard’s definition of Governance?
The measurement and monitoring of the Change
Management Plan
Approving/rejecting, monitoring, and adjusting
activities of the Change Management plan
Establishment of policies, and continuous monitoring
of their proper implementation, by the members of
the governing body
Managing the Project Steering Committee
