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fundamental in lodging operations

Total questions: 119

Worksheet time: 2hrs 59mins

Name
Class
Date
1.

What is UNWTO?

(a)  

2.

Two principal activities of a person engaged in tourism so that the phenomenon will exist. These activities are:

(a)  

3.

What is DOT stands for?

(a)  

4.

It is the service is where the guest stays for them to take a monetary rest from all the movements and other activities encompassing tourism.

(a)  

5.

What is the 2 services involved in the hospitality industry?

(a)  

6.

It is defined as a group of rooms or an entire building or establishment in which someone may live or stay,

(a)  

7.

The accommodation and lodging sector provides some importance in the tourism and hospitality industry. To better understand its nature, it is divided into three major areas:

(a)  

8.

As what business people say?

(a)  

9.

It is an integrated business approach in which accommodations establishments perform several management functions for the business to maximize its resources and produce accommodation products and services needed by the target consumers, provide higher profit margin to its owners, and contribute substantial development to the entire industry.

(a)  

10.

He has introduced the four functions of management that provides managers in any enterprise a definitive step or process in managing their business.

(a)  

11.

What are four management functions according to Henry Fayol?

(a)  

12.

It is the most difficult function of management as managers have to create plans that will lead them in achieving the company's vision.

(a)  

13.

What is SOP stand for?

(a)  

14.

What are the seven criteria in classifying an accommodation establishment:

(a)  

15.

Accommodation establishments are classified based on where they are located. Some hotels are located within the metropolis, some are in the suburbs, some are near airport, and some are along the main road.

(a)  

16.

Some are meant for SLG's like condotels and apartments, which provide a kitchen area/kitchenette inside the room.

(a)  

17.

Some hotels are under 100 rooms (small hotels), some are 151-300 rooms (medium-sized hotels), and others are above 300 rooms (large hotels).

(a)  

18.

Accommodation establishments are classified by star rating (1-5 stars). This implies the kind of facilities and services that they provide to their guests. The higher the star rating, the higher the quality of hotel facilities and services they have.

(a)  

19.

accommodation may be classified as private hotel ownership (owned by an independent private company), local group of hotels ( a group of different hotels owned by a local company), or international group (a group of different hotels owned by a international company and spans its operations across different countries.

(a)  

20.

This gives an impression of safe, fast, and hassle-free transactions of the hotel guests.

(a)  

21.

Examples of contact less payments are:

(a)  

22.

Equipped with discruptive technologies. Aiming for improving and efficiency and control management.

(a)  

23.

What is IoT Stands for?

(a)  

24.

It is a real time use of information in the form of text, graphics. audio words. It is computer generated environment.

(a)  

25.

What is VR and AR stands for?

(a)  

26.

Online platforms, Youtube vlogs, Trip advisor, Yelp, and other sources of guest reviews are all over the internet.

(a)  

27.

What SEO stand for?

(a)  

28.

Normally, most hotel businesses view the results of sustainable practices of their hotel property through the so-called triple bottom line approach where in the business has to fulfill sustainability in three dimensions:

(a)  

29.

It is the key ingredient in the success of the hotel business in terms of repeat purchases.

(a)  

30.

The ongoing emotional relationship between guest and hotel brands.

(a)  

31.

Hotels and all other accommodation establishments seem to change their facade and even their rooms to adapt to the changing taste of their hotel guests.

(a)  

32.

Architectural expressions of individuality and a unique sense of style.

(a)  

33.

something superficially attractive to look at.

(a)  

34.

Enumerate the Sustainable Hotel Practices

(a)  

35.

The DOT has five levels of accommodation standards, ranging form one to five stars applicable to hotels, resorts, and apartment hotels.

(a)  

36.

What are the seven dimensions that the accrediting establishment must comply with.

(a)  

37.

What are the current issues in the sectors of Philippines accommodation?

(a)  

38.

This are the service professionals with exceptionals customer service skills and an eye for detail and possess immense creativity to showcase a superb guest experience.

(a)  

39.

Hoteliers are said to be a?

(a)  

40.

enumerate all the components of product knowledge

(a)  

41.

What is FOH and BOH stands for?

(a)  

42.

FOH division normally includes the following:

(a)  

43.

It is the supporting department ensuring that the business operation of the hotel is well taken care of.

(a)  

44.

BOH includes the following:

(a)  

45.

Hoteliers should also be familiar with the different room categories that their hotel is offering. Normally, hotel categories can be broken down into general categories such as the following:

(a)  

46.

Divising or choosing of names for things

(a)  

47.

What are the four different types of beds?

(a)  

48.

Enumerate the 10 important skills and competencies of a modern hotelier.

(a)  

49.

Communication between the member of an organization directed toward someone outside the organization.

(a)  

50.

Communication between members of the organization.

(a)  

51.

communication directed from a subordinate to a superior

(a)  

52.

communication directed from a person of authority down to the subordinates

(a)  

53.

communication between employees of the same ranks either within the same department or between departments.

(a)  

54.

being professional when dealing with a number of hotel guest.

(a)  

55.

ability to focus on all areas or project, task no matter how small.

(a)  

56.

It is defined as the totality of features and characteristics of a product or service that bear on its ability to satisfy given needs, according to the American Society of Quality.

(a)  

57.

Give some principles that we need to ponder in terms of quality guest service

(a)  

58.

are easier to be taken care of rather than acquiring a new client simply because a repeat purchaser or returning guest is familiar with your business and its process.

(a)  

59.

though intangible, requires higher costs in terms of training and development of the employees.

(a)  

60.

needs are easier said than done. Every guest has a different level of needs and different levels of satisfaction.

(a)  

61.

It happens when the directions of the organization are clear to every member. When the tasks and instructions are easy to understand and can be achieved realistically, quality service follows.

(a)  

62.

Three basic functions that need to be fulfilled for to run smoothly. These three basic functions are also the foundation of different sections and departments to which it will sprawl afterward.

(a)  

63.

It is the bloodline of the company as it keeps the business alive by ensuring enough customers try out property's products and services.

(a)  

64.

what are the 7 Ps of marketing?

(a)  

65.

An object or system or service made available for customers.

(a)  

66.

A market patriots use a strategies to communicate to consumers and buyers.

(a)  

67.

The series of steps business follows to promote their products or services to potential customers.

(a)  

68.

where the customers buy your product or where they discount it.

(a)  

69.

it is everything your customers see.

(a)  

70.

anyone involved directly or indirectly

(a)  

71.

the amount that consumers be willing to pay.

(a)  

72.

It is a fundamental business function. It may be defined as the process of converting a company's input ro output.

(a)  

73.

The operations focuses on the 6 Ms of business operations.

(a)  

74.

Effective planning management and organizing of lodging operations to deliver the best possible to customers.

(a)  

75.

it involves the process of analyzing the employees estimating future demand.

(a)  

76.

the process of planning and control material flows, suppliers, purchasing

(a)  

77.

the equipment use to process materials

(a)  

78.

The process of controlling the marketing aspects setting the goals of the company organizing plans step by step.

(a)  

79.

how you handle all your finances from budgeting to investing, saving and setting goals.

(a)  

80.

it involves the management of capital resources. the company's assets and liabilities and cash flows.

(a)  

81.

It is said to be expressive view of realistic, reliable, and attractive future of the tourism enterprise.

(a)  

82.

It is business dream with an underlying plan to attain it.

(a)  

83.

It will answer the question of "How do we get to the vision?" in a general perspective.

(a)  

84.

It serves as the guiding principle on how things should be done in an organization to fulfill its ultimate plan.

(a)  

85.

This are strategic endpoints or short-stops that indicate that we are moving toward the right path of company's vision.

(a)  

86.

This are set to serve the purpose of strategic evaluation of our objectives and actions as a hotel business.

(a)  

87.

It must be crafted with the use of SMART

(a)  

88.

What is SMART stands for?

(a)  

89.

Here are some of the many traits that a hotel owner must possess to be successful in this industry.

(a)  

90.

the quality or fact of being able to gap something firmly.

(a)  

91.

tending to work with energy, commitment and diligent.

(a)  

92.

willingness/ bukal sa loob

(a)  

93.

According to Tripadvisor, these are the top eight characteristics of top ranking family hotels:

(a)  

94.

initial hotel business plan may include the following:

(a)  

95.

What are the step 2 in the basics steps in starting a hotel business are:

(a)  

96.

It is a value proposition of a company that is central to the value of their products and services and why the target customers should purchase their offerings.

(a)  

97.

when creating a hotel's USP make sure that:

(a)  

98.

It is essential requisite of your hotel's business plan. This are the key to generating hotel revenue.

(a)  

99.

What should your marketing plan contain? Here are the following items that you must accomplish:

(a)  

100.

Capital sourcing needs to be focused next as it will be the fuel that you need to start the business.

(a)  

101.

Essential part of letting you know what the basics step in starting a hotel business are

(a)  

102.

When we talk about the organizational level in planning, this involves three planning levels:

(a)  

103.

It is a process in the organization to define the entities company's holistic and long-term direction in allocating the business resourcing with respect to the current situation of the enterprise.

(a)  

104.

It is the organization's planning process that links to strategic goals and objectives to the tactical goals and objectives set.

(a)  

105.

This type of planning is usually shorter than strategic plans, and it emphasizes the current operations of various departments, divisions, and units in the organizations.

(a)  

106.

It is the framework within which the line of authority, roles, and responsibilities, and communication lines are presented.

(a)  

107.

A diagram that shows the structure of an organization.

(a)  

108.

There are three basic types of organization structures:

(a)  

109.

The most common ttype of organizational structure, which is the (a)   . This kind of organizational structure shows that each level of the chart identifies the power and authority is given to you.

110.

This is usually seen when employees and teams have more than one manager.

(a)  

111.

It is also known as a horizontal organization structure wherein there has little or no level of middle in the structure itself. It only shows two levels: the top management and the labor force.

(a)  

112.

Controlling consists of three steps:

(a)  

113.

This are often stated in monetary terms, such as revenue, costs, or profits, but may also in other terms.

(a)  

114.

What if ADR stands for?

(a)  

115.

What is RevPAR stands for?

(a)  

116.

What is AFC stands for?

(a)  

117.

Among the four management functions, It is the most personal one since it builds up from the personal perspective of every manager.

(a)  

118.

Hotel managers are entrusted to organize the resources of the business. They must choose the right people with the right qualifications and for the right positions.

(a)  

119.

It is a management function simply tells hotels managers to evaluate every business process and analyze "what worked" and " what did not work.

(a)