WorksheetsUnit 1 Exam (FT)
Total questions: 30
Worksheet time: 1hrs 8mins
Passive Listening occurs casually as we observe the world around us.
True
False
The translation of a message into terms the receiver can understand is decoding.
True
False
Making eye contact is an appropriate form of nonverbal behavior in every culture.
True
False
Personal space is the physical space between two people. It becomes apparent when someone gets too close!
True
False
Using poor grammar or spelling in a message is an example of a sending barrier.
True
False
Learning how to communicate appropriately affects your basic ability to:
Understand others
Establish positive relationships
Act appropriately in many personal and professional situations
All of these answers are correct
The Communication Process includes all of the following parts EXCEPT:
a receiver
a translator
a message
a sender
Communication research tells us that our actions speak much louder than our?
Thoughts
Words
Context
Ethics
Verbal communication is also known as:
Haptics Communication
Face to Face Communication
Oral Communication
External Communication
During the Listening Process, receiving takes place:
First; it is the physical process of getting the sound to your ears
Second; It is the way we choose what to pay attention to
Third; its where you take time to remember what is being said so you can use it later
Last; It's when you let the sender know you received the message.
Critical Listening is:
Listening to determine the quality or validity of what is being said
Listening when specific information or instructions are needed
Listening to understand, participate in, and enhance a relationship
Listening casually as someone talks
Empathetic Listening is:
Listening to comprehend ideas and information in order to achieve a purpose or goal
Listening to understand, analyze and evaluate messages to make a decision in the future
Listening to understand, participate in, and enhance a relationship
All of the above
Which of the following is NOT one of the 5 purposes or “intents” of communication?
Inform
Persuade
Make a request
Lie
Respond to a request
Paralanguage is a type of nonverbal communication that includes the attitude your project with your voice. It includes:
The tone and pitch of your voice.
The general quality of your voice.
Whether you talk sharply and quickly or softly and slowly.
All of the above.
What type of nonverbal communication is sent through facial expressions, gestures and posture?
Paralanguage
Touch
Body Language
Eye contact
Ethics are:
A person’s internal sense of right or wrong
Different for every individual person
Also known as the compass on our heart
All of theses answers are correct
Which of the following is NOT true about Nonverbal Communication/Behaviors?
They are less likely to be believed over verbal messages.
They include body language, eye contact, touch, personal space & behavior.
They are more likely to be believed over verbal messages.
They can completely negate your verbal message.
The environment or setting which something occurs or is communicated is the:
Environment
Context
Channel
None of the above.
Which of the following types of communication is an action, behavior or attitude that sends a strong message to the receiver?
Verbal Communication
Written Communication
Visual Communication
Nonverbal Communication
Professional writing requires the use of:
Standard English
Correct punctuation
Appropriate grammar
All of the above
The incorporation of written, verbal, visual, and digital communication to provide information is:
Professional communication
Verbal communication
Informal communication
Public communication
When someone laughs at a statement you make, it can mean the person finds you funny or it can mean that the person does not believe you. To convey the real meaning, your statement needs to:
Be informal
Be formal
Have body language that matches.
Have goodwill.
Which of the following is just about the only appropriate form of touch in the workplace?
Hug
Punch in the arm
Putting your arm around someone's shoulder
Handshake
If you speak English and you send a message to someone who only speaks Spanish they won’t be able to receive the message because they don’t understand you. This is an example of:
Sending Barrier
Personal Space
Receiving Barrier
Body Language
Etiquette is important to communication because...
It is the art of using good manners when communicating with others
It is the advantage an individual or organization has due to its good reputation
Hearing is:
An intellectual process that combines hearing and evaluation.
The second stage of the listening process.
When you participate fully.
The physical process of receiving sound.
Listening is:
An intellectual process that combines hearing and evaluation.
The second stage of the listening process.
When you participate fully.
The physical process of receiving sound.
What type of listening occurs when you participate fully as you process what a person says?
Active
Empathetic
Critical
Passive
Touch is a form of nonverbal communication that sends a strong message. Touch communication is also known as the study of:
Oral Communication
Body Language
Haptics Communication
Paralanguage
You may choose 1 of the following topics to write about. Please use at least 3-4 complete sentences to support your answer. This question is worth 15 points.
Topic A: What are ethics and why are they tricky to talk about?
Topic B: Francis Horn, a past president of the University of Rhode Island said, “We have come to put great emphasis on education in science and engineering. But speech (or communication), rather than science or engineering, may actually hold the key to the future of the world”. What do you think he might mean by that?
Topic C: Dr. Paul Ekman is known as the father of nonverbal communication research. Briefly describe his research including the 7 Universal Emotions and Emblems.
