Teamwork improves communication and continuity of care.

Visible tattoos are prohibited in many health care facilities.

Many people will not admit that they do not understand medical terms when a procedure is explained to them.

In order to maintain neat and legible patient records, errors should be erased neatly or eliminated with correction fluid.

Jewelry can cause injury to patients and transmit germs or pathogens.

By working together, a team can accomplish goals much faster than an individual.

Research has shown that people form an impression about another person based mainly on appearance within 7 seconds.

Long nails can interfere with the use of gloves while performing procedures.

An autocratic leader encourages the participation of all individuals in a group and listens to their opinions.

A good time management plan will eliminate all stress and allow an individual to function efficiently.

Jeans are appropriate uniforms for all health occupations.

Fancy or extreme hairstyles should be avoided in the workplace.

Perfumes and aftershave lotions provide a pleasant aroma and should be used daily to avoid offensive body odor.

Earrings with hoops or dangling earrings should be avoided in health care settings.

Every patient is entitled to confidential care.

All health care workers should present an appearance that inspires confidence and portrays a positive self image.

Good posture puts less stress on muscles, easing fatigue.

Most healthcare facilities require personnel to wear name badges or photo identification tags at all times.

Feedback occurs in the communication process when the sender repeats the message and clarifies it.

Nonverbal behavior may contradict what a speaker is saying.

Good listening skills require constant practice.

Having the ability to say or do the kindest or most fitting thing in a difficult situation shows ____.

A daily “to do” list is an important part of any time management plan.

Some characteristics of a good employee are use of correct grammar, having a good work ethics, practicing teamwork, and accepting responsibility for your actions.

Delegating tasks helps with time management and can reduce stress.

A cover letter can be handwritten on notepaper.

A resume is a thorough yet concise summary of an individual’s education, experience, and abilities.

Start with your first job and proceed to your current job when you list work experience on a resume.

On a resume, use complete sentence to describe job duties.

Always have an individual’s permission before using that person as a reference.

Application forms are used by employers to collect specific information.

A career passport or portfolio is a professional way to highlight your knowledge, abilities, and skills as you prepare for employment or extended education.

Expect a definite answer at the end of an interview since most employers will be able to state whether or not you got the job.

After an interview, send a follow up thank you letter, note, or e-mail to the employer.

The main purpose of a cover letter is to ____.

The ability to begin or follow through with a task and to determine things that need to be done indicates ____.

Using good judgment in what you say and do and making sure that a patient's rights are not violated demonstrates ____.

By being negative, you create a poor impression and encourage the same attitude in others.

The first paragraph of a letter of application should ____.

While participating in a job interview, you should NOT ____.

When resigning a position, it is inappropriate to ask for a letter of recommendation for your portfolio.

CPR certification is an example of a credential to be included in the career passport.

A 9x12 envelope can be used to mail a cover letter and resume to an employer.

The employment objective section of a resume should state ____.

Enjoying your work and having a positive attitude displays ____.

The ability to be tolerant, to be understanding and to control your temper indicates ____.

A series of absences can result in job loss.

A job interview allows the employer to tell you about the position in more detail.

Which of the following is a good example of the type of question you should ask an employer at the end of the interview?

In the communication process, the message is information, ideas, or thoughts.

Uniforms of a specific color may be required in the workplace.

A watch, wedding ring, long chain necklace, and small earrings are appropriate attire with a uniform.

Every healthcare worker must be willing to learn new skills and adapt to change

Prejudice and attitudes, physical disabilities, and cultural diversities often cause barriers to communication.

Personal characteristics are a part of the personality and are almost impossible to change.

Which of the following are usually not good people to use as references?

How early should you arrive for a job interview?

Which of the following statements is NOT true about a resume?

Being qualified and capable of performing a task while striving for accuracy in all you do shows ____.

Showing truthfulness and integrity and being willing to admit mistakes, so they can be corrected is ____.

The exchange of information, thoughts, ideas, and feelings is ____.

Being prompt when reporting to work, avoiding absences, and completing assigned tasks on time demonstrates ____.

Which of the following is not an example of a communication barrier based on a physical or sensory disability?

To establish effective short and long term goals ____.