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WorksheetsHuman Resources Management - Review 2
Total questions: 84
Worksheet time: 45mins
Explain the concept of a job seeker's allowance.
What is the role of a supervisor?
A. A person responsible for overseeing the work of entry-level personnel
B. The process of generating revenue from the sale of products and services
C. A list of tasks that a person working within a specific position must perform
D. Staff members in the organization who direct the work of managers
What does the acronym "KPI" stand for?
A. Key Performance Indicator
B. Key Personnel Information
C. Key Project Implementation
D. Key Product Innovation
What is the term used for the individuals in an organization who oversee the work of entry-level employees?
(a)
What is the term used to describe a collection of information about an individual's employment history?
A. Culinary artist
B. Cook in charge of sauces
C. Physical copy
D. Personnel record
What is one of the main reasons why hospitality and tourism organizations tend to avoid using human resources specialists?
A. Costly
B. Inadequate
C. Complex
D. Absence of modern tools
What is the term used to describe a set of guidelines or rules to be followed in a specific situation?
A. Code of conduct
B. Standard operating procedure
C. Protocol
D. Regulation
What is the term used for a digital document that is stored on a computer?
A. Soft copy
B. Digital print
C. Computer file
D. Electronic record
What is a key responsibility of managers with human resources duties?
A. Managing labor costs
B. Increasing sales revenue
C. Reducing employee turnover
D. Implementing new technologies
What is one of the reasons for the presence of diversity in the Hospitality Workplace?
A. To accommodate the varying needs of customers
B. To promote inclusivity and equality
C. To enhance creativity and innovation
D. To reduce operational costs
What term refers to the shared beliefs, experiences, and norms that shape the way things are done within a company?
A. Corporate values
B. Corporate structure
C. Corporate culture
D. Corporate strategy
What is the term used to describe the process of planning, organizing, and controlling resources to achieve specific goals?
A. Strategic management
B. Operational efficiency
C. Resource allocation
D. Organizational management
Which of the following is considered the backbone of the human resources department?
A. Organizational culture
B. Budgeting
C. Employees
D. Information technology
What is a key factor that influences human resources activities?
A. Organizational culture
B. Managerial decision-making
C. Strategic planning
D. International concerns
Which of the following is NOT a step in the human resources management process?
A. Planning, organizing, staffing, supervising, controlling, and appraising
B. Planning, organizing, supervising, staffing, controlling, and appraising
C. Planning, staffing, supervising, controlling, organizing, and appraising
D. Planning, organizing, supervising, controlling, staffing, and appraising
Which of the following is not typically considered a non-profit organization in the foodservice industry?
A. Schools
B. Soup kitchens
C. Food banks
D. Food trucks
What is a common segment in the hospitality industry?
A. Accommodation Segment
B. Catering Segment
C. Other Segments in Hospitality
D. None of the above
Which department is responsible for managing the financial resources of a large hospitality or tourism organization?
A. Human resources department
B. Front office department
C. Finance department
D. Operations department
What is one of the reasons why some hospitality associations have historically opposed raising the minimum wage?
A. Higher wages can lead to increased costs for businesses
B. Decrease in employee morale
C. Boosting the economy by increasing consumer spending
D. Employees may lose their jobs due to increased labor costs
Who is responsible for overseeing the daily operations of a team?
A. Team Leader
B. Project Manager
C. Department Head
D. Intern
What does OSHA stand for?
A. Occupational Safety and Health Administration
B. Occupational Safety and Health Act
C. Occupational Standards and Health Administration
D. Occupational Safety and Health Agency
What is the purpose of HR policies?
A. To ensure compliance with legal requirements and company standards
B. To provide guidelines for employee behavior and decision-making
C. To outline the benefits and compensation packages for employees
D. To establish a hierarchy of authority within the organization
What is the term used to describe a program initiated by employers to provide support to employees in areas such as family matters, legal concerns, financial issues, and health maintenance?
A. Employee Assistance Program
B. Employee Recruitment Program
C. Employee Development Program
D. Employee Training Program
What is a common action taken during the training and development step?
A. Providing opportunities for all interested staff members
B. Conducting performance evaluations
C. Offering promotions to new staff members
D. Assigning mentors to experienced peers
What is the purpose of job elimination activities in an organization?
A. To increase job satisfaction among employees
B. To reduce the number of employees in the organization
C. To improve communication between staff members
D. To enhance the skills of entry-level personnel
Which of the following is an organization that employees join together to protect and promote their interests?
A. Human resources department
B. Labor-intensive
C. Executive committee
D. Employee union
How do federal, state, and other laws impact the recruitment process?
A. Workforce diversity
B. Legal regulations
C. Market trends
D. Environmental factors
What is another term for Employee manual?
A. Employee schedule
B. Employee manuscript
C. Employee handbook
D. Employee description
What is the term used to describe the set of guidelines and rules that dictate the behavior of employees within an organization?
A. Code of conduct
B. Standard operating procedure
C. Protocol
D. Employee handbook
What is one of the key responsibilities of a Mid-Level Manager in the organizing step of the management function?
A. Allocates resources effectively
B. Coordinates team meetings
C. Conducts performance appraisals
D. Implements new policies and procedures
Who is responsible for overseeing the work of supervisors in an organization?
A. Managers
B. Executives
C. Team leaders
D. Human resources
What is the current federal minimum wage as mandated by FLSA?
A. $6.55
B. $7.25
C. $8.55
D. $9.55
What is outsourcing in the human resources department?
A. Activities implemented to contract with a third-party provider to perform certain HR functions
B. The act of authorizing employees to make discretionary decisions within their areas of responsibility
C. Activities implemented to replace employees during a specific time period
D. All answers are corrected
What is the term used to describe the total amount of money received by a hospitality business from its customers?
A. Cash flow
B. Revenue
C. Budget
D. Inventory
What are the main functions of the Human resources department?
A. Recruiting, training, and protecting staff members
B. Recruiting, training, and developing staff members
C. Recruiting, paying, and developing staff members
D. Communicating, training, and developing staff members
When designing policies, which of the following topics should be considered?
A. Employee training programs
B. Workplace safety regulations
C. Overtime compensation policies
D. Annual leave entitlements
What are some advantages of promoting diversity in the workplace?
A. Encourages teamwork and cooperation
B. Enhances job performance
C. Reduces turnover and absenteeism costs
D. All of the above
What is one of the key responsibilities of the human resources department during the recruitment and selection process?
A. Conducting interviews with potential candidates
B. Reviewing resumes and cover letters
C. Evaluating candidates' qualifications and skills
D. Ensuring a fair and unbiased selection process
What is the term used to describe the process of employees leaving a company and being replaced by new employees?
A. Employee retention rate
B. Employee turnover rate
C. Employee satisfaction rate
D. Employee engagement rate
What is the term used for a recommendation provided by a current employee for a potential applicant?
Employee invitation
Employee referral
Employee interviewing
Employee promotion
What is a Job Offer?
An agreement between an employer and an employee outlining the terms and conditions of employment.
A document that confirms a candidate's acceptance of a job position.
A formal invitation to apply for a job position within a company.
A legal contract that binds an employee to a specific job role.
What is the definition of "Nepotism"?
Showing favoritism in employment based on talent
Showing favoritism in employment based on skills
Showing favoritism in employment based on education background
Showing favoritism in employment based on family relationships
Is it possible for the candidate to determine the product being advertised in a Silent advertisement?
Yes
No
Not enough information to answer
It depends on the advertising company
What is the ideal turnover rate in the hospitality industry?
A. The same
B. Lower
C. Higher
D. Eliminated
What type of search do managers typically conduct when looking for candidates on Hoteljob.vn?
Internal Search
External Search
Outsource Search
Website search
What is the term used to describe the document that outlines the rights and responsibilities of both the employer and employee in an employment relationship?
Code of conduct
Performance evaluation
Employment contract
Training manual
What is the term used to describe the process of hiring job applicants who are not currently employed by the organization?
External recruitment
Internal recruitment
Both External & Internal recruitment
Outsource recruitment
What is the term used when an employer keeps an employee on the job even after knowing the employee is not suitable for the position?
Irresponsible retention
Appropriate retention
Adaptable retention
Vigilant retention
What is the term used to describe the failure of an employer to provide adequate training to employees?
Negligent retention
Negligent hiring
Negligent education
Negligent estimation
How do organizations typically search for qualified candidates?
Through internal search methods
By conducting external searches
Utilizing outsourced search services
All of the above
A description of the structure and sequence of the entire training program. This can be known as:
A. Training lesson
B. Training handbook
C. Training quality
D. Training plan
A private employment agency that specializes in identifying candidates for management positions. It also is known as:
Consultant
Recruitment agency
Labor supplier
Headhunter
Legal constraints including:
Local, state, and federal laws
State, and federal laws
Local and federal laws
Local laws
Which one is a benefit of training? A. Too much time B. Fewer operating problems C. Scheduling conflicts D. Difficulty in maintaining training consistency
A. Too much time
B. Fewer operating problems
C. Scheduling conflicts
D. Difficulty in maintaining training consistency
Background checks step will check:
Criminal History
Credit Reports
Driving Records
All the answers are correct
"What do you like about your job?" What kind of question?
A. Multiple choices
B. Opening
C. Close-ended
D. Open-ended
What do HRM should act with unqualified job applicants?
A. Keeping for the next recruitment
B. Providing enough job information to discourage
C. Moving forward another departments
D. Keeping for the inter
Outsourced search is a searching method for job candidates that are performed by:
Human resources manager
General manager
Professional company
Head-hunter
Effective training identifies quality standards that help define A. Perfect work environment and service outputs B. Acceptable product and service outputs C. Acceptable product and good employees D. Perfect work environment and good employees
A. Perfect work environment and service outputs
B. Acceptable product and service outputs
C. Acceptable product and good employees
D. Perfect work environment and good employees
Which one is NOT benefit of training? A. Improved performance B. Reduced operating costs C. Reduced the criminal rate D. More satisfied guests
A. Improved performance
B. Reduced operating costs
C. Reduced the criminal rate
D. More satisfied guests
One of training principles, Trainees Should Be Treated as: A. Student B. Professionals C. Employee D. Subordinate
A. Student
B. Professionals
C. Employee
D. Subordinate
Which one is a not obstacle to training? A. Insufficient time B. Lack of financial resources C. Lack of quality resources available for training D. Easier to recruit new staff
A. Insufficient time
B. Lack of financial resources
C. Lack of quality resources available for training
D. Easier to recruit new staff
Most employees working in the hospitality industry seek to
Doing a good job
Improving their lives
Improving the lives of their families
All the answers are correct
Learning Principle: "Trainees Must Want to Learn and Need Motivation to Do So". What do trainees have to do?
A. Try to learn
B. Recognize its worth
C. Try to join the entire training course
D. Learn by heart
The term "EAPs" stand for:
A. Exploration Assignment programs
B. Employee Assistance Programs
C. Earning A-lot Profit
D. Experience Adaptation Process
The process of choosing an individual for a current or future position vacancy. What is this?
Selection
Hiring
Head-hunting
Promotion
The factor that are commonly agreed to affect worker motivation:
A. Ability to do a job
B. Willingness to do a job
C. Both of factors
D. No one
Prior to recruiting and selecting employees, the HR manager must carefully assess:
A. Suitable budget
B. Good condition
C. Operation’s needs
D. Necessary technology
The process of identifying candidates for current or future position vacancies. What is the name of this process?
Categorizing
Classifying
Developing
Recruiting
Training Should Consider the Trainees’ Life and Professional Experiences. Why?
A. Trainer can get more relationship after training
B. To keep contact with each other during the training
C. To establish the benchmark based on useful personal and work-related experiences
D. Trainer can train employees more easily
The first need in the Needs Hierarchy of Abraham Maslow:
A. Safety
B. Physiological
C. Love/Belonging
D. Esteem
What is unemployment?
Unemployment occurs when workers who want to work are unable to find jobs Unemployment can be classified as frictional, cyclical, structural, or institutional
Unemployment is often used as a measure of the health of the economy
All the answers are corrected
Training lesson is identified as: A. The information to be presented in a single session of the training plan B. A hard copy or electronic manual that contains the training plan and associated training lessons for a complete training program C. A question that allows the respondent to elaborate on his or her response D. A description of how one task in a task list should be performed
A. The information to be presented in a single session of the training plan
B. A hard copy or electronic manual that contains the training plan and associated training lessons for a complete training program
C. A question that allows the respondent to elaborate on his or her response
D. A description of how one task in a task list should be performed
Which one is an obstacle to training? A. More professional staff B. Turnover C. Lower turnover rates D. Increased morale
A. More professional staff
B. Turnover
C. Lower turnover rates
D. Increased morale
What is Not important for the manager of the operation must identify?
A. Skills
B. Knowledge
C. Language
D. Abilities
Pool of qualified applicants. What is this?
A. A pool for swimming
B. A list of candidates
C. A number of good enough entrants
D. A sort of interview round
Trainees Need Encouragement with A. Positive Feedback B. Negative Feedback C. Both of Positive Feedback and Negative Feedback D. No need Feedback
A. Positive Feedback
B. Negative Feedback
C. Both of Positive Feedback and Negative Feedback
D. No need Feedback
What is the "Trainer apathy"?
A. There must be a better problem resolution alternative than training
B. Effective training can reduce turnover rates
C. There should be reasons for trainers to want to train
D. Formal train-the-trainer programs are not provided by many hospitality organizations.
What is a good trainer? A. Having higher position in an organization B. Graduation from a famous university C. Having experience in communication D. Having the desire to train
A. Having higher position in an organization
B. Graduation from a famous university
C. Having experience in communication
D. Having the desire to train
Which one is NOT advantages associated with utilizing internal searches
Build employee morale
Can be initiated very quickly
More costly than initiating external or outsourced searches
Encourage talented individuals to stay with the organization.
It categorizes the areas of HR policy and procedure development as NO related to:
A. Staffing the organization
B. Measuring staff
C. Motivating staff
D. Maintaining staff
What is the term used to describe the process of terminating an employee's contract due to poor performance?
Voluntary separation
Involuntary separation
Performance appraisal
Employee retention
What does FMLA stand for in the context of employee benefits?
A. Family and Medical Leave Act
B. Fair Minimum Leave Allowance
C. Federal Medical Leave Agreement
D. Flexible Maternity Leave Arrangement
What is the primary purpose of conducting an exit interview with a departing employee?
A. To offer a counter-offer and retain the employee
B. To gather feedback and insights for organizational improvement
C. To provide emotional support during the separation process
D. To discuss potential legal actions against the employee
