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WorksheetsGroup Session - BA Module 3 Stakeholders Assessment
Total questions: 16
Worksheet time: 3mins
What are stakeholders?
Anybody who knows the name of the business
Anybody who takes an interest in a business
Anybody who works for the business
Anybody who buys from the business
What are stakeholders?
Anybody who knows the name of the business
Anybody who takes an interest in a business
Anybody who works for the business
Anybody who buys from the business
As a stakeholder, what interest would customers have in a business?
Payment Methods
Increase Profits
Working Conditions
Paying Taxes
An internal stakeholder is:
Supplier
Bank
Employee
Local Community
The Government is interested in a business because:
They will want to buy the products
They want good quality products
They want to be paid the money they are owed
They want the business to comply with the law and pay taxes
Customers are interested in a business because:
They want to be paid the money they are owed
They want the employees to be paid a good salary
They want the business to make the products they want at good prices
They want to be paid a bonus
What influence may Suppliers have on the business?
They may change taxes
They may protest about the business
They may choose not to buy the product or recommend it
They may increase their prices
Which of the following is an external stakeholder?
Customer
Shop Floor Supervisor
CEO
Finance Manager
The correct order of engagement levels in the stakeholder’s engagement assessment matrix is:
unaware, resistant, neutral, supportive, leading.
leading, supportive, resistant, unaware, neutral
resistant, supportive, neutral, unaware, leading.
supportive, neutral, unaware, leading, resistant.
It is important to adopt a proactive approach when communicating with stakeholders. Adopting a proactive approach means:
accepting change without challenging it
responding to events after they have happened
eliminating problems before they appear
reacting to a problem as it occurs
Where a stakeholder is identified as having high interest and low power, an organisation should:
keep them satisfied
monitor their interests and power
manage them closely
keep them informed
An example of an internal customer is:
a regular client who also recommends the services of the organisation to new clients
a representative from the professional body associated with the organisation
an employee of the organisation who is not a shareholder
a shareholder in the organisation who is not an employee
Which of the following is the most important reason for communicating with stakeholders?
to make them feel undervalued
to make them work harder
to build targets, budget, and costs
to promote goals, benefits, and outcomes
What would be one of the main priorities of a supplier?
to be paid on time
to receive great customer service
to gain a good return for their money
to make friends
What would be one of the main priorities of employees?
to gain repeat custom
job satisfaction and security
a wide range of products and services
how much profit the company makes
An example of one-way communication with stakeholders is:
A teleconference
A radio advertisement
Attendance at a networking meeting for stakeholders
Posting a status update on a social media platform
