WorksheetsSOALAN LATIHAN FB L3 C04 2
Total questions: 30
Worksheet time: 15mins
Name
Class
Date
1.
Which choice is an obstacle to problem solving and decision-making?
a)
I. Past history
b)
II. A person's insecurity
c)
III. A determined character
d)
IV. Fear of success or failure
2.
What types of Exercises are used?
a)
I. Intensive training
b)
II. Training after work
c)
III. Institutional training
d)
IV. Training outside the workplace
3.
There are many common methods used when hiring new employees. Among them?
a)
I. Inform specific agencies.
b)
II. Information or advertising through employees.
c)
III. Applications and interviews directly from the candidate.
d)
IV. External sources are individuals outside the organization.
4.
Which are the factors that influence the selection of communication?
a)
Cost
b)
Time
c)
Nature of message
d)
Need for a written record
5.
Which of the following are the functions of the Human Resources Department?
a)
Preparing payroll
b)
Organizing training
c)
Advertising vacancies
d)
Maintaining employee records
6.
Methods used to evaluate employee performance such as:
a)
Check list
b)
Gantt chart
c)
Essay appraisal
d)
Behaviorally anchored rating scales.
7.
Which of the following are characteristics of effective performance appraisal programs?
a)
The program must elicit a change in behavior of employees.
b)
The program must provide a basis for making compensation decisions.
c)
The program can “trick” employees into believing they are performing well.
d)
The program must provide information used as a basis for making promotion, transfer, or termination decisions.
8.
How would a written communication between two departments within the company be made?
a)
Memo
b)
Intercom
c)
Letter post
d)
Recorded delivery
9.
Which of the following is true regarding page orientation of a document?
a)
Page orientation can be changed at any time.
b)
Page orientation must be set before starting typing.
c)
Page orientation of document determines by printer.
d)
Page orientation of a document cannot be changed.
10.
What does the keyboard shortcut “CTRL+W’ stand for?
a)
Save and close documents.
b)
Save and print the document.
c)
Without save, Close document.
d)
Save and Close Word Application.
11.
What does the keyboard shortcut “CTRL + U” stand for?
a)
Undo the last changes.
b)
Underline the selected text.
c)
Underline the document name.
d)
Undelete the previously deleted text.
12.
Which management level has the greatest interaction with the non-managerial staff?
a)
Top level.
b)
Middle level.
c)
Executive level.
d)
Supervisory level.
13.
Which department is responsible for tasks such as preparing payroll, budgets and final accounts?
a)
Finance.
b)
Production.
c)
Purchasing.
d)
Human resources.
14.
What would you call the science of work area interaction?
a)
Ergonomics.
b)
Office layout.
c)
Human relations
d)
Organizational structure.
15.
Which machine is suitable for making two thousand copies of a colored document?
a)
Scanner.
b)
Photocopier.
c)
Digital duplicator.
d)
Facsimile machine.
16.
What should a person do upon resigning his/her job?
a)
Write a letter of resignation.
b)
Give thanks to their manager.
c)
Thank co-worker for their support.
d)
Thank everyone in the organization.
17.
What does the term collating in the office environment mean?
a)
Storing information in folders.
b)
Storing information in chronological order.
c)
Copying and organizing data based on their nature.
d)
Collecting and combining texts, information or sets of figures in proper order.
18.
What should occur when there is a simple paper jam in the photocopier?
a)
A report should be made to the Office Manager.
b)
The photocopier must be switched off at Power Point.
c)
Follow instructions in the photocopier manual or on the control panel display.
d)
A call should be logged with the Service Difficulties Department and the photocopier switched off.
19.
What type of mail requires proof of delivery?
a)
Key Post
b)
Express Post
c)
Registered Post
d)
International Post
20.
How would bulk mail be prepared for posting?
a)
Bundles must only be tied with string.
b)
Envelopes are bundled in groups of 100.
c)
Only DL size envelopes should be used.
d)
Envelopes are address side up and facing the same way.
21.
What is the purpose of a shredder machine?
a)
Destroy all documents.
b)
Destroy documents received by the Mailing Department.
c)
Destroy Documents that companies may not want competitors to access.
d)
Destroy financial statements crucial to the organization and stakeholders.
22.
What is the chain of command within an organization?
a)
Matrix.
b)
Line graph.
c)
Office layout.
d)
Organizational chart.
23.
Which of the following storage systems would be most suitable for a client register of a large organization?
a)
Microfilm
b)
Electronic
c)
Paper based
d)
Image based
24.
What does the term “follow-up letter” means?
a)
Writing a thank you letter after appointment.
b)
Letter requesting information about products.
c)
Taking letters from one company to another by hand.
d)
Reminder letter to show you are still interested in a vacant job position.
25.
How would you define a photocopy machine?
a)
Like a printing machine.
b)
A multifunctional system/electronic device.
c)
An electronic duplicator that fuses a reproduced image to plain bond.
d)
A high-speed digital printing system designed mainly for high-volume photocopying and printing.
26.
What is the definition of human resource management?
a)
Provide advisory services to managers.
b)
Provide services and assist managers in human resources.
c)
An organization is all staff that includes employees and managers found in the organization.
d)
A comprehensive and integrated system for managing the workforce effectively in order to achieve organization goals.
27.
What is the purpose of the orientation?
a)
Adding conflict among old employees and duties.
b)
So that the employee can receive a job offer letter.
c)
The manager will obtain additional information of the candidate.
d)
Save time and effort by supervising and training new employees.
28.
How many process stages need to be known in human resource management?
a)
2
b)
4
c)
6
d)
8
29.
Which of the following is the correct interpretation of the abbreviation COD?
a)
Cargo on deck
b)
Cash on delivery
c)
Credit on demand
d)
Charge on delivery
30.
Name some of the records and documents produced and kept by the Human Resources office.
a)
Training records, warehouse stock records, leave records.
b)
Disciplinary records, job descriptions, appraisal documents.
c)
Contracts of employment, disciplinary records, balance sheets.
d)
Sales invoices, contracts of employment, sickness declaration forms
100 %
