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OM (TQM) Midterm Quiz BSA201

Total questions: 20

Worksheet time: 20mins

Name
Class
Date
1.

It pertains to the manager's role where she/he constantly monitors employees to ensure that they are being empowered and acts quickly on employee recommendations.

a)

Leadership

b)

Brainstorming

c)

Facilitation

d)

Commitment

2.

Which of the following is NOT a potential benefit of mentoring?

a)

Promotes communication

b)

Enhances employee performance

c)

Develops organizational policy

d)

Improves the organization's retention rate

3.

Analyze the following statements:

Statement I. In the communication process, the receiver initiates the conversation.

Statement II. In the communication process, medium is the vehicle used to convey the message.

a)

Both statements are incorrect.

b)

Statement I is incorrect; Statement II is correct.

c)

Both statements are correct.

d)

Statement I is correct; Statement II is incorrect.

4.

Leaders must use the following strategies in order to promote the best leadership practices. (multiple responses)

a)

Monitor and adjust

b)

Keep the organization’s vision and values uppermost in your mind.

c)

Set the right example

d)

Delegate duties and responsibilities

e)

Encourage, promote, and reinforce truth telling

5.

This refers to the authority or power given to someone to do something. (ONE WORD)

(a)  

6.

It is a rationale for empowerment which states that empowering employees improves employee retention resulting in lesser expenses incurred by the organization.

a)

Increased Employee Satisfaction

b)

Cost Benefits

c)

Career Development

d)

Improved Work Outcomes

7.

At Cina Von Corporation, all employees are encouraged to submit their recommendations to their respective managers before their managers come up with a final solution to a problem. What leadership style is being described?

a)

Participative leadership

b)

Autocratic leadership

c)

Democratic leadership

d)

Situational leadership

8.

It is a compensation system that pertains to the additional income of an employee, which she/he receives on top of the base pay for surpassing goals set for his/her performance.

a)

Non-monetary Rewards

b)

Individual Incentive Compensation

c)

Intangible Rewards

d)

Individual-based Compensation

9.

Gem sees failure as a door for improvement, learning, and professional growth. What kind of attitude of an empowered employee does she possess?

a)

Seeing opportunities

b)

Building consensus for solutions

c)

Taking the initiative

d)

Thinking critically

10.

In order to boost team spirit and cooperation, Mishka encourages her team members to share information among themselves and the wider scope of the organization.

Which of the following steps in building an effective team is being demonstrated in the given situation?

a)

Foster teamwork

b)

Build relationships among employees

c)

Set ground rules for the team

d)

Establish leadership

11.

As the front-liner of a local hotel, Francis is trained to determine the needs of their clients through listening, asking, observing, and probing, while simultaneously being mindful of the details and his delivery of message to clients.

Which of the following key elements of total quality is being described in the given situation?

a)

Total employee involvement and empowerment

b)

Leadership

c)

Teamwork

d)

Customer Focus

12.

The success behind Luke's effective organizational skills comes from being open and upfront with other members of the company in terms of their performances. What type of characteristics of quality leaders does Luke possess?

a)

Common Sense

b)

Sense of Purpose

c)

Honesty

d)

Stamina

13.

It pertains to the collaborative effort of individuals to achieve a common goal or to complete a task in the most effective and efficient way.

a)

Teamwork

b)

Team Building

c)

Union

d)

Team

14.

It is a leadership style wherein the leaders may select the leadership style that seems appropriate based on the circumstance existing at a given time.

a)

Goal-Oriented Leadership

b)

Participative Leadership

c)

Democratic Leadership

d)

Situational Leadership

15.

It is a characteristic of quality leaders that demonstrates avoidance of negative personal indulgence and inappropriate displays of emotion like anger.

a)

Sense of Purpose

b)

Self-discipline

c)

Credibility

d)

Stamina

16.

Which of the following categories of media involves the delivery of message through gestures, facial expressions, and body language?

a)

Nonverbal Category

b)

Written Category

c)

Electronic Category

d)

Verbal Category

17.

As the HR Manager of EMG Corp., Mari carefully screens new employees to determine if they have great interpersonal skills such as listening, patience, empathy, open-mindedness, friendliness, and ability to get along with others in the diverse workplace. What type of management strategy for interpersonal relationships is being demonstrated in the given situation?

a)

Measurement and Reward

b)

Recognition of the Need

c)

Training

d)

Careful Selection

18.

As an empowered employee, Leila strongly believes that her company provides opportunities to develop her skills so she can take on greater challenges and roles in the organization. What type of rationale for empowerment is being demonstrated in the given situation?

a)

Cost Benefits

b)

Increased Employee Satisfaction

c)

Improved Work Outcomes

d)

Career Development

19.

Analyze the following statements:

Statement I. Lack of trust can cause problems in communication when receivers do not trust senders because they may be overly sensitive and guarded.

Statement II. Poor listening skills can cause problems in communication when the sender does not listen to the receiver and vice versa.

a)

Statement I is correct; Statement II is incorrect.

b)

Statement I is incorrect; Statement II is correct.

c)

Both statements are correct.

d)

Both statements are incorrect.

20.

Refers to the originator or source of the message. (ONE WORD)

(a)