WorksheetsFinal Practice
Total questions: 32
Worksheet time: 32mins
Customer purchased Legion 5 worth Rs. 95,000 and looking for (paper finance) applicable on HDFC bank. What options will you recommend him?
12|0 & 12|4
9|0 & 12|3
12|0 & 12|6
12|3 & 9/3
Select the service which is not offered by Premium Care
24/7 telephonic support
Zero Tolerance on Dead PIXEL
Gaming setting & TuningZero dead pixel
All of the above
Customer purchased Lenovo Legion Pro 7 worth Rs. 2.7Lakh paying Rs. 90K with his One Card CC and converting the remainder into easy EMIs. Select the instant discount/ cashback under BTS offer.
10% of swipe value
10% with a maximum discount of Rs.10,000/-
5% with a maximum discount of Rs.15,000/-
All of the Above
Select the correct Premium Care Toll-Free number from below
1800-311-9229
1800-121-9339
1800-433-4666
1800-777-666
Yoga 9 purchased worth Rs. 2L from Croma/Reliance store via Kotak Mahindra Bank CC to make full payment. How much maximum instant discount available under current BTS offer?
No cashback
Flat 5000 Rs.
5%
10%
A customer buys IdeaPad Slim 3 Ci5 and using his HDFC credit card for payment, then how much can the customer avail as an instant discount?
Flat 5000 Rs.
5%
Flat 000 Rs.
10%
Customer purchased Yoga 7 last week & cashback received on HSBC bank card under BTS offer. He buy another machine using the same card. How much discount will he get on his 2nd purchase?
Not eligible for instant/ cashback discount
Flat 5000 Rs.
Flat 3000 Rs.
5%
Select the correct Lenovo India twitter support channel from below
lenovo_world
lenovoin
@lenovo_in
lenovo_india
With (Legion 5) Purchase . What accessories you recommend Customer under BTS redemption offers?
H100 Gaming Headset + M300 Gaming Mouse at Rs.999/-
BT 600 Mouse @Just 499 Rs.
M200 Mouse @Just 399 Rs.
None of the Above
Under BTS Accessory redemption offer customer can redeem both M300 gaming mouse and H100 gaming headset on Legion laptops. Choose the right answer...
No!! either one of them
its free
Only M300 mouse
Yes, if customer pays 999/-
Customer wants to buy Ideapad Flex 5 using Digital Finance offer of 9|0 low-cost EMI. Do customer will have to borne interest?
Yes, customer will have to borne the nominal interest cost
No Interest will be charged
9/0 is not applicable on Flex 5
None of the Above
Vikas is a Professional user. He wants to purchase Yoga Slim 6 - 82WU0095IN. He is looking for cashback discount, which offer he can avail....?
EOL Model No Cashback/discount available
5% up to 10000
10% up to 10000
5% up to 5000
How much will customer have to pay for the Times Prime Offer while purchasing Yoga 6?
It’s complementary for one year
@Just Rs899
@Just Rs 499
@Just Rs 1499
Customers who are buying LOQ can redeem M100 mice under BTS offer by just paying of...?
No need to Pay
Just 399 Rs.
Just 499 Rs.
Just 999 Rs.
Select the series on which Customers will get complementary Times Prime Annual Membership. (Select all that apply)
Slim 5 13th Gen
Legion AMD (X80)
Slim 5 7000 Series
Yoga 6
How much cashback you can avail under BTS cashback offer for YOGA 9 & Legion?
10%
5000/-
No Cashback
5%
Customer wishes to pay through One Card & avail instant discount/ cashback with IP Slim 5 (AI PC). If the cost of the product is Rs.77000/-, select the correct instant discount / cashback customer will receive.
Rs.3850
Rs.4850
Rs.2850
Rs.8850
Customers who are buying Yoga Laptops can redeem BT600 mice under BTS offer by just paying of...?
FOC
999/-
499/-
599/-
To buy AIO 3 along with 3 yrs warranty + 1 yr PremiumCare worth __________ by paying Rs.1499/- extra
11,990
14,990
18,990
10,990
Under "Warranty Festive Offer" of 5th to 10th Apr Customers can get complete peace of mind by paying Rs.______ for 2 years or Rs. ______ for 3 years.
Rs. 1999, Rs. 2999
Rs. 599, Rs. 699
Rs. 599, Rs. 999
Rs. 499, Rs. 999
Arun is a professional. He is facing some issues with his Laptop but unable to call on Help line. He wants to chat with Lenovo support on WhatsApp. Please share WhatsApp support contact with him....
8064197555
8067916666
18004197555
None of the above
Select from the list of features he will receive under PremiumCare. (select all that apply):
24x7 Tele Support
Parts Prioritization
Operating System Reinstallation in case of storage failure
Zero Tolerance on Dead Pixel
Ram is looking to buy New Ideapd slim 5 13 Gen. He has HSBC Bank debit card, how much cashback he can avial on this laptop ?
5% up to 5000
10% up to 10000
3000 on full swipe
None of the above
Select the one which is not covered under ADP
Failure, cracks or breakage of the LPC screen
Theft or Loss, Road accident, Fire, Floods
Liquid spills on the keyboard
Unintentional bumps or drop of the product
Ritu has visited near LFR store 2 times to enquire about LOQ however thinking to delay her purchase with a couple of days for some unknown reasons. She is very much interested to extend warranty, PremiumCare and ADP for 3 years under Festive Warranty Offer. LenovoPro mentioned that the Festive Warranty offer is available only till _____ and convinced her to buy now.
15th April, 2024
30th April, 2024
20th April, 2024
10th April, 2024
Customer visits Croma/Reliance to buy AIO 3 and enquired about exchanging his old non-Lenovo laptop in working condition. Which of below options, will you as LenovoPro proceed with?
Yes, with Rs.5000/- as maximum exchange top up
Yes, with Rs.10000/- as maximum exchange top up
Yes, with Rs.7000/- as maximum exchange top up
Yes, with Rs.12000/- as maximum exchange top up
Select the correct services offered under LUS for Gaming customers
Game settings / Tuning
Application level assistance
HW & SW Performance optimization
Gamer centric information
All of the above
Ravi is an influencer and is habitual of using mouse to switch between different applications. Super LenovoPro recommended Yoga Slim 6, being very sleek and stylish laptop to suit his work profile. He also mentioned about adding an elegant mouse under BTS offer which is:
600 BT Silent Mouse @ Rs.439
540 Mouse @ Rs.399
600 BT Silent Mouse @ Rs.1499
600 BT Silent Mouse @ Rs.499
Select the correct Onsite Premium Care Support option from below
10:00 - 07:00 | Monday to Friday
09:00 - 09:00 | Monday to Friday
10:00 - 07:00 | Monday to Saturday
09:00 - 09:00 | Monday to Saturday
After a detailed connect with a Legion 5 customer, the issue still remains unresolved, what will be the next step under Legion Ultimate Support.
An engineer will visit the customer's place
Have to OPT for Self Help
Guide to Service Centre
DOA will be processed
Within 9 months of purchasing new Slim 3 with H processor, accidently got dropped & broke the screen. Will this damage be covered ?
It will be covered under POSA
It will not be covered
It will be covered under PC
It will be covered under ADP H/B
How can customers avail the complimentary Times Prime Annual Membership?
Any of the Options
