Font size
WorksheetsMain Person Job Function
Total questions: 13
Worksheet time: 8mins
How many types of retail management elements?
Three
Four
Five
Six
Choose the correct statement about hiring your store team. (You can choose more than one answer.)
Can start hiring permanent staff at 17 years old.
Basic mathematical and computer skills
A person under 18 years old should not work more than 8 hours per day.
You can hire your best friends and family members.
Put Job Vacancy bunting in front of main entrance
What should you do if the person you interview cannot work on weekends?
Just let them be your team and he/she can take OD and RD on weekends
Ask Branch Manager first
Reject upfront with proper and appropriate manner.
✅This leave is for married male employee
✅Entitle for 7 consecutive days including off days and rest days
Which type of leave is this?
Paternity Leave
Emergency Leave
Maternity Leave
Compassionate Leave
What is NOT the purpose or use of petty cash?
Small notes exchange
Buy a team member's birthday present
Refund Cash
For store own use
How much petty cash does each main person receive? (Semenanjung Malaysia)
RM400
RM1800
RM1000
RM800
Always ensure you stock level minimum (a)% and maximum (b)%
a=85%
b=115%
a=70%
b=130%
a=50%
b=100%
a=80%
b=100%
What are the technique apply to resolve Direct Complain from customer?
LAST Technique (Listen, Ask, Smile, Thanks)
LAST Technique (Listen, Argue, Smile, Thanks)
LAST Technique (Listen, Apologies, Solve, Thanks)
LAST Technique (Learn, Apologies, Solve, Thanks)
Stock Loss Prevention is one of the four important elements in retail management.
Which statement below is correct for Stock Loss Prevention?
Switch of unnecessary electricity usage
Hired staff by following Manpower Target Setting
Display item complete with price label
Reduce stock damage
For security reasons, the main person should perform _?_ on
all retail staff before they leave and when they go out.
(a)
Which of the following is NOT part of the main person’s job routine?
Bank In Cash Sales & Reporting
CCTV random check
Counter Operate
(Point C)
Stock Balance Check (SC)
We use L.A.S.T approach to resolving customer complaint and feedback. Which of the following is the right approach? (more than one answer)
Apologize and accept the mistake
Listen attentively and repeat what customer said
Agree with the customer first and understand the situation
Tell the customer you are going to solve the problem
Thanks customer for the feedback
Efficiency is one of the four elements in retail management. In which areas should efficiency be applied?
Stock Level, Stock Display and Utility Expenses
Stock Missing and Damage
Sales & Profit, Staff Service and Stock Loss
Manpower, Counter and Completion Display Stock Receive
